Rude staff. Not helpful. Seemed irritated that I had questions. Did not offer solutionread more

I wish I could leave zero stars because we had ZERO service. We spent an hour waiting for the store…read moreto open on Saturday. We had an appt for 10:30am and 11am (as they asked us to over the phone to set up during covid) and no one ever showed up. No one ever. The store never opened. We have spent over 3 days and 15 hours of our lives trying to switch from T-Mobile to AT&T. We have officially "switched" 4 times now with 5 different sales "specialists". Our bill is 3 times more than we were quoted and 2 out of the 4 lines still haven't been added to the network and are useless. I don't know what's going on but this totally unacceptable. Once we get a refund, we will be switching to Verizon.

I chose to ship my new MacBook to this location because of proximity to my apartment but next time…read moreI will just go ahead and drive the extra few minutes to the Domain location. My chief complaint is that it is very unclear where you should go upon arriving to the store. The staff seems to be well trained, but also a little bit too lackadaisical. I understand that Apple goes for a chill vibe, but this was an unorganized mess. After somebody checked me in, they told me my laptop was ready for pick up. When I went to the pick up area, I was processed the same as I was at the check-in -- the only other thing I had to do was to show identification. Additionally, I was asked if I had any trade-in devices, but I told them I was being shipped a box to ship back to the Apple headquarters and they were OK with that. I was told to wait while another colleague would bring out my MacBook and once he did, there was no bag to go with it so a different worker fetched me a bag. The weirdest part was that I had to bag my own laptop........lol? It was super congested for being about 3 o'clock on a Wednesday and I truly did not know why there were so many people just hanging out. Surrounding stores were kind of sketchy and I truly did not feel safe walking out with my new Apple product. The only kudos I have here are that one of the supervisors approached me and told me they liked my T-shirt and gave me a fist bump, which was nice. Other than that, I do not know why this Apple Store operates the way it does, and I believe that customers who are not truly customers (aka just people who are sitting down using their phones) should not be allowed to occupy space in this establishment. I guess Apple has now entered the affordable laptop space with the MacBook Neo. Of course this will come with a whole new set of complications, users, and troubleshooting. I'm here for the ride... I guess I don't have any choice!

All paths led to the Apple Store - Barton Creek...I initially spoke with a Spotify, then ATT…read morerepresentative and now I was at the Apple to see if my issue could be fixed. I interacted with two Apple team members before I connected with the Apple technician. Expectations were adequately set that they normally do not work on third party solutions. First, recommendation...reboot. Check! Delete & Reinstall Spotify...Check! These recommendations did not eliminate songs from jumping around. Final recommendation, reinstall the operating system. Apparently, this takes about 30 minutes, so I decided to wait until I got home. My phone is currently being updated. Will find out tomorrow if that jumping around issue has been solved. I am cautiously optimistic. Will listen to my playlist tomorrow...too tired tonight.

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Came in for a screen protector for mine and my husband's phones. Friendly staff and super easy…read moreprocess! Thanks!

Really surprised to see so many negative reviews. We went here as it's convenient to where we live,…read morea little worried just seeing the average rating, but honestly was a really good retail experience. Also didn't want the phones shipped to our home so wanted to get from a retail store. We hadn't upgraded phones in about 3 years and came in for the Verizon upgrade promo. Winston was helpful in assisting us in determine the right memory options. I ended up going 1TB but for my wife we decide on 512GB, based on advice from him on current usage. The past time we got phones (at a Verizon store in north Austin) they didn't really seem to care to offer advice and my wife got the smallest memory size and for the past year has been frustrated there wasn't enough memory. It seemed like he genuinely wanted to help people. We went to pick up the phones when we saw the shipping notification from Verizon. Winston wasn't there and ended up working with Tyler. He was also surprisingly helpful. He helped us transfer all our data and even troubleshoot some of the issues we had with setting up 2 factor authentication with the new device and issues with work email. He also made us aware of things like to charge using the new USB-C instead of USB-A for better battery life. He made sure we had cases and chargers and stuff (which we already did) and most importantly wasn't annoying pushy for trying to get us to buy stuff there. I hate going to stores to buy something and be endlessly upsold after politely saying no the first time. Doubt I'll be back, just because it's one of those places you rarely visit. But genuinely appreciate the friendly staff we interacted with.

The guys here were too lazy to help me out, two of the three of them immediately got up to "get…read morelunch" and "take a call" leaving one guy to reluctantly "help" us for two seconds. Didn't bother doing his job just told us to call Verizon and do the work ourselves. Now, my phone is having issues beyond my control that I can't help but wonder, i wouldn't be having right now if the guys just did... idk... their job and offered to make this problem go away. I don't know what to do now, or who to go to, since these guys weren't helpful at all they couldn't care less, and my phone is acting weird due to the activation not being done correctly. They had the ability to transfer my info to my new phone on their computer two feet away from us in the shop, within the span of 30 minutes, and instead they made me attempt to do a phone swap by myself for HOURS. I have no technical experience?! I thought that's what they're getting paid for?!? Now my phones messed up I have to try and figure out what's wrong?! The woman's replies to all these 1 star reviews are corporate slop, does anyone at this place actually care?!

Fixed the charging port on my iPad Pro 6th gen…read more The 6th gen iPad Pro has a flimsy but expensive screen that needs to be removed to replace the port. So many repair shops either didn't want to bother or quoted a ridiculous, "eff-off" price just to send a message that they didn't want to work on them. He did not. Very knowledgeable and friendly "nerd" owner with a great, customer-oriented attitude. And he underpriced the competition by almost half! (My suspicion is that the others break a lot of screens doing this repair, so they build in the cost of making a mistake into their price; whereas he is careful enough and uses methods to not break the screen so as to not need to build the cost of his mistakes into the price.) FWIW, I have high standards, sometimes think I know too much, and can ask too many questions. Mike indulged me on all questions regarding a simple iPad repair and then some. (Other repair shops didn't want to talk about their methods or ideas). Cleaned my iPhone port for free, too! Very good communication of the risks and options for the iPad repair. I recommend them very highly to my friends, and now to you.

i got mad at windows when they demanded we buy new computers to run the new windows 11. I kept…read morerunning windows 10 till too many small things went wrong and then my laser printer got an update and could no longer find my computer and quit working. The guys at Free CheckFix took my problem in stride and found a way to get my printer to communicate with my computer. When returning home with my working system I was trying to shut the truck door while holding the brother laser and promptly dropped the printer on the driveway and trashed it. Mark and David found a new Brother Laser and a new CPU that could run windows 11 and together they were cheaper than what I paid for the old laser printer. The prices were low, service high and attitude was positive ............... I'm very lucky I discovered them

I walked in and 5 or 6 employees were all huddled up in a meeting. There wasn't a single other…read morecustomer in the store. They definitely saw me walk in and not a single person acknowledged me. After what seemed like forever (must've been close to 10 mins) I finally spoke up and said "I guess you guys don't want my business." Then someone finally nonchalantly said " Someone will be with you soon." That's something you say when I walk in the door if you're busy, but not after I've been there waiting for awhile. I can't imagine this store being in business much longer. Awful customer service and I was ready to drop a lot of money in there.

From the owner: AT&T has been in the technology business since--well, since the invention of the telephone in 1876…read more Ever since then, we've grown our company and found new ways to connect people to what they love. Along the way, we've invented or pioneered the use of all kinds of technologies: rotary phones, TV, mobile phones, transistors, transatlantic and transpacific cables, communication satellites, touchtone service, the 911 emergency number, the Unix programming language, fiber optic networks, VoIP service, and more. Today, we're a world leader in communications, media and entertainment, and technology. Now that we've acquired both DIRECTV and Time Warner, we're building a truly modern media company that will create the best entertainment and communications experiences in the world.

Do not use this company!!! It's a scam…read more I literally used them last week to get my screen repaired- now my phone won't work because it seems something is missing - either my SIM card or they didn't use the proper screen to go with an iPhone. I now have to get a new phone thanks to them. What a scam. Can't believe they would do that to their customers. Just go to your provider to fix your screen - this wasn't worth it.

Called here midday on a Sunday to inquire about availability of an iPad screen...they were somewhat…read moreshort with me, but insisted that they had it. I proceeded to drive over there only to find the trailer all locked up. Their neighbors, Ziki, said they hadn't been in all day. I called again and was told that their 'other locations' had the screen. They rattled off the addresses and promptly hung up. When I went to find them on the map, the locations provided did not have the same name, but rather 1up Repairs. Why not proactively manage this situation instead of letting people fumble through the time trap they've set? Lame.