I ordered the "In-Wall Cable Running" service to move a network outlet from one wall to another. The technician was very knowledgeable about in-home networking but said that this service did not include running cables behind drywall. Instead he suggested a network mesh, which is still wireless and would not provide the speed of a wired connection, which is what I needed. I was in the middle of renovations that included extensive electrical work, and when I told my electrician this story, he ran the cable for me at no extra charge. Since the baseboards had already been removed, it took him about 20 minutes. The HelloTech description of the "In-Wall Cable Running" service is: - Assess the cable run path - Run cable behind the wall via the determined path - Test connection to ensure functionality - Can be applied to TV cables, Ethernet (internet) cables, and speaker cables For some reason, the technician did not think this actually meant running the cable behind drywall. Since he was there, he helped me troubleshoot some dead in-wall network ports, so in reality I received the "troubleshooting" service rather that the "in-wall cable running service" Ultimately I paid $250 for a $69 service that I never would have requested since I could have done that myself. read more

Repeated cancellations or no shows. Horrible service. In fact we have been waiting on a TV installation for the past three days.

Complete scam website. Without you knowing, you automatically sign up for a $6/month subscription which auto renews annually without notice. I hired someone to put in a ring doorbell, which he never could do, charged me $180 for it and then a year later (after I hired someone to do it right) I find out they are taking out $6/mon every month! Cannot get a refund. My advice-- STAY AWAY FROM THESE SCAMMERS!!!! read more

Just moved into my new home and need it to have my Bose lifestyle system installed. I calles several places and found this company. I explained what I need it done. 5.1 soun system. I need to have wires ran for front and back speaker. I told them the house was not wires for surround system so it needed to be done. I tool the day off from work to make sure it would get done. The technician arrives and after I explained what need to be done , he said that they don't run wires . It was very frustrating!! Wasted my day . Do not trust this company. read more

Requested two in-wall ethernet cable runs in a single story house with accessible attic. Installer arrived on time, but even after FIVE and a HALF HOURS had not completed the job, causing drywall damage I have to hire someone to repair. Company told me to expect a full refund within 24-48 hours, but after 72 hours told me it may be a few more days for them to review. WTF. So, I'm disputing with AmEx and warning y'all. 1. Installer said he didn't own a cable snake and had to run to the store to buy one. 2. Installer left his drill bits at home and had to borrow mine. 3. Only ran one line, and outside the house - not in the wall. Blue cable along white exterior paint on my back porch. 4. For one wall, he attempted to install a new-build style nail-in wall box and damaged the drywall in the process. 5. For the other wall, he just ran cable out the wall, no plate or jack. read more

The techs I've used have been fine. The company is shady. I signed up for a year. After a year I saw that I was charged the next month so I went in to cancel. I was told it is auto renew for A YEAR! Absolute joke. I used them 3-4 times in the first two months and haven't since. They made their money off me. This kind of practice sours the entire thing. read more

absolute waste of money. DO NOT DO IT. Just go with the Need Squad or someone reputable. This company just wants to lure you into a membership that no matter what you are locked in for the year and then it's set to automatically renew after the year. if it was a good company providing good service it would not need to rely on devious tactics to make it's revenue read more

I do not recommend Hello Tech if you ever have an issue that needs to be resolved. A technician came out to install a new HP printer, but he didn't finish the connection for scanning to my Mac. I didn't need that feature until recently, when I needed to scan tax documents to sent to my CPA. I tried to set it up myself without success. I followed up with Hello Tech to remedy the issue and have gotten the run-around from them for a week about sending a technician out to fix a problem I shouldn't have incurred in the first place without an additional charge. The details are TMI. All I will say is: Beware. read more

SCAM! I had two TV's mounted and they mounted them too close to the wall so I can't access the plug to plug in another component. I signed up for their membership when the TV's were installed and they said I could cancel at anytime. THAT'S NOT TRUE! I had 5 techs scheduled and canceled in the last week to get this issue resolved. They scheduled one for today and I didn't believe they were serious. When I called to cancel today's service they said they were going to charge me $69! When I asked them to cancel my membership they said they would send me a link. When I logged on it said I had to cancel within 30 days. It's been 33! So they are going to continue to charge me $20 per month for the next year! Complete BS! read more

We had a technician out to hang 2 TVs to an address in Kyle Texas. The technician was rude and acted like he didn't want to be there. They over charged me by $300.00 dollars. There is also zero customer support to complain about the technician who came out. Please don't make the same mistake I made. read more

Bogus, shady company!! Never use! Got charged for installing a soundbar I don't even own, and a cord masking that never occurred! THEN to top it off they have charged me $10/month for the past 18 months just to rub it in and just finally figured out how to log in and stop the charges. read more

I have a service contract with Hello Tech, and they've been very accommodating. Not so much this time. I was clear with them - I wanted an in-person appointment for my fridge. So they kept me on the phone for 30 minutes, totally wasting my time as they had no intention of sending someone to my house. If there is one thing I abhor, it's people wasting my time. They had to know right upfront they couldn't send someone - so why not tell me upfront?????? read more

Hello Tech postponed and rescheduled my appointment many times over the course of a weekend. During the process, they offered me a discount to be applied once the service was completed. When the service was actually completed 3 days later, the discount was not applied. I followed up on-line and the representative said I needed a code. I explained I didn't receive an actual code but was texted stating I would receive a discount and then I confirmed it by the company. She said she couldn't help me but would forward my question to support. I never heard from support and again had to follow up. I'm still waiting, which seems to be a common theme for this company. read more

Definitely would not recommend this company. Yes, they can get the job done in the same day. But the experience and price was terrible. I don't see why I paid over $300 for an installation and only one tech shows up for a two tech job. This is an 85 inch flat screen tv and only one man shows up, and he insists on having my sister help him with the entire process, all while being unsure of what he's doing (by making comments) along with complaining about his pay in front of her, saying the company only pays him a third of what we're paying overall. I thought this was very unprofessional. Would not ever use this company again. read more

Absolutely worst experience. Ordered service to have two TVs hung and our internet and cable hooked up. Wound up paying over 500 because I was unknowingly signed up for a membership that I still don't understand. The tech showed up and after showing him what all had to be done he informed my husband that his work order was only to hang TVs and that he wasn't qualified to do anything else. My husband did get upset And loud but finally the tech called his boss and with the phone on speaker was told that his work order did include everything we had told him. It obvious made him mad but he did hang the two TVs. It took 3 hours and one was hung on the wrong wall. He again said he wasn't going to finish the work and after yet another argument he said he would try to hook up our internet. Even with help from spectrum he couldn't get it working. At this point we started asking him to leave. He became rude and at one point turned to me where my husband couldn't hear and asked me twice if I had guns in the house. I told him that if he didn't leave I would call the police. He did go at this point but had left a piece of equipment. My husband put it out in the front yard where he could see it. He did not come out to get it but we kept looking and he stayed in front of our house for about 20-30 minutes. He finally disappeared but didn't get his equipment. We went out and put it on the porch afraid it would be stolen. The more we talked we decided it would be wise to make a police report. When we did we found out he had simply moved his car a few doors down and had called the police himself. We were able to have he police give him the equipment and they got rid of him. I called the company and they seemed to be concerned they told me they would refund all of my money because other than hanging the TVs nothing was done. I felt that was more than fair. However that was over a week ago and I talked to them again yesterday and was told that nothing had been done but they would OK d look into it and have someone call me back. There has been no follow up. As well when we had someone else hook everything up we found out that one of the TVs he hung had been damaged leaving a double line running down it. This was a new tv still in the box. This company is very dishonest and has absolutely zero care for who they send into your home with no accountability whatsoever. Beware!! Do NOT use this service if you value your property, your safety, and your pocketbook. read more

This is the official installer of Ring doorbells and other Ring products. I highly recommend them. Matthew was very polite and friendly. He took the time to walk me through the app and setting everything up so that by the time he left, the doorbell was fully functioning and I knew how to utilize all of its tools. I got the referral from Ring directly - this is the only official installer of Ring equipment. Glad I reached out and found HelloTech - all went smoothly, the service was fairly priced, and the tech did a great job. read more

He was knowledgeable, very customer service friendly and took our needs in account when asking about what we wanted. The install was fast and done right. read more

HelloTech - IT Services & Computer Repair Near Me

Time wasting. Promised a tech same day. Settled for two days. No tech. Rescheduled for three day window. No tech. Waste of time. Had to call to cancel membership fee. Stay away from these frauds. read more

Technician was professional, knew his trade, friendly, helpful, efficient, arrived as scheduled, courteous, and respectful.

DO NOT USE THIS COMPANY. WORK IS SENT OUT TO THE LOWEST BIDDER!! I hired this company based on the reviews. They informed me that the Tech would be here between 9-11am. I received a text at 11am saying the Tech was running behind and would be here in 30 minutes. Tech shows up at noon and doesn't have the mounting bracket for my TV. I contact Hello Tech and they're not sure what happened. I told them that I already paid for the service including the mount and they said that the Tech has to go and get the mount. I just went out to the Techs vehicle to speak with him and he informed me that he bid on the project based on the price. He didn't see that there was a mounting bracket included in the work order. He said he would call into the office and and then let me know what the next steps would be. The Tech has since driven away without communicating anything to me. Now I need to contact my credit card company and dispute the charge. I WOULD NOT USE THIS COMPANY!! read more

I booked an appointment online with HelloTech to have some ethernet cable in my attic replaced because my internet upstairs hadn't been working. The day of the appointment I decided to check the signal and it was strangely working, so I went on the website to cancel my appointment. No where in the quick and easy process of cancelling, did I see any policy about being charged the full amount of the service call if you were within a certain time of your appointment. If it was there, it was buried/hidden in tiny print, nothing warned me. The cancellation email said nothing about charges. Still worried about the pending charge on my credit card, I went on their website and chatted with a service rep who actually told me that NO CHARGES WOULD BE INCURRED. I left town for a couple weeks and come back to check my bank statement and find that the full service charged had been charged to my credit card. I just chatted with a service rep who pointed me to a link on their site buried at the bottom of the home page for their Cancellation Policy and that the previous rep "was mistaken". Terrible business practice and deceiving website to not point out that a cancellation policy was in affect for my cancellation. Stay away. read more

Matthew from Hello Tech is not only very knowledgeable but he is able to communicate and let me know all options available to fix my problem. This is a great company with great service. read more

The tech was fine but your customer service sucks ass. I'm not happy with any of it. I asked for them to hide wires then they come back and say oh well well we can't do that and when I should have been told that on the initial call. Then my speaker was supposed to be installed it wasn't installed it's a big cluster I'm not happy with the service at all. I will be writing a written complaint to Walmart but like they care or like you care it doesn't really matter read more

Just finished up a great visit from Matthew with HelloTech. He was friendly, confident and knowledgeable about my issue. I regret not using this service sooner. Overall a super experience and I would definitely recommend and use this service myself again. read more

Tech shows up to do a security cam install... shows up with no ladder or equipment... seems like he is on something ... says they are not paying enough ... begins to bad mouth the company and quits on the spots ... recommends that I use someone else .... wow... read more

Excellent service, especially: * attention to detail * gets back to the customer quickly with time and cost estimates * very flexible with changing appointment times as needed * the technicians are flexible enough to adapt to changes from what was initially requested * very competitive rates! read more

The technician was very knowledgeable and courteous when installing our alarm system. He offered good advice on parts and equipment to best secure our home, and walked us through the steps to customize and use our new system. read more

Had HelloTech rep Matthew install my new Ring doorbell system. Did an awesome job, and did so quickly. Very flexible with my schedule.

I love how comfortable the tech made me feel it's always weird letting strangers in your house however he made me feel comfortable and safe. I also liked that he wore a mask and was very friendly to my dog. read more

My Hello Tech experience could not be better. I am retired & needed help to set up Firestick with a Reciever, & combine remotes. Technician was friendly, patient, and helpful in explaining what he was doing & why. I will DEFINITELY use Hello Tech for future technical assistance. read more

Very pleasantly surprised. I had them install a Ring Doorbell and the tech was right on time and in and out in 20 min. It saved us a lot of time. We got to skip trips to the hardware store, potentially breaking something and cleaning up. read more

John was wonderful and thorough in diagnosing the issue and exploring all possible options to save data and restore functionality to my iMac that died when I upgraded to El Capitan OS. I appreciated the prompt communications to confirm the appointment and that he was able to restore functionality to my machine. read more

Well, I'll start with the good- prompt communication, installation team (2 guys) let us know they would be 15 minutes later and showed up in that time frame. Friendly, with masks. Now, my two complaints, which could be alleviated if Hello Tech changed their procedure to ask two important questions: 1) Before installation- "Is the battery for the Ring phone charged fully? If not, you have to do that before we show up." and 2) During installation- "Do you have a WiFi extender and does it have a separate name?" This latter question occurred to me after I had entered my password for my basic wifi router ID but the tech guy wasn't really listening when I asked about this and had moved on to something else. Because my battery had an 11% charge, Techs could not test the live view sufficiently, meaning that I was getting no live view. After I recharged the battery, I still had no Live View. Long story short, I called Ring.com and they agreed that, yes, I should connect to my wifi extender device, NOT the basic route. They were able to remotely confirm that the power feed to the doorbell increased greatly after the switch. Problem solved. Since part of the service I was paying for installation was not just to physically install it, but get it up and running, I feel like I got only half the service I paid for, hence three stars. read more

Great tech support for me when my Ring Video Doorbell would not install and operate properly.

Absolutely wonderful Gentleman Mr. Ndubuisi - such a wonderful experience- well knowledgeable- extremely professional and friendly! He is absolutely TOP notch! Went truly above beyond to insure my wife and I knew how to use our new product. Thank you so much for sending him to help us out! We needed it! read more

Ali was extremely knowledgeable, friendly and courteous. You should be proud to have him working with you.

I contacted HelloTech to wall-mount a 40" LED TV and sound bar above a fireplace. Their Cedar Park area technician Wesley contacted me ahead of the scheduled service to confirm details and understand if additional parts would be necessary. He arrived promptly, and worked efficiently to complete the task in a timely manner. Excellent and friendly service. read more

John was great. He actually came early which was great. In and out in no time. Very friendly,efficient and knowledgeable. Love our new doorbell. read more

My tech, Ndubusi was very friendly, professional and competent. He called me when he was a half an hour away and arrived at the scheduled time. He diagnosed the issues and fixed the problems. A great experience. read more

Totally satisfied for initial encounter that was professional, efficient, personable and knowledgeable. Incredible addition to home electronic repair over the geek squad. Thank you Geekatoo. Couldn't believe that Matthew inquired about other potential issues, and he promptly scheduled a return visit, all covered under the support plan. read more