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    T-Mobile Authorized Retailer

    2.3 (8 reviews)
    Open 10:00 am - 8:00 pm

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    Verizon

    Verizon

    1.9
    (28 reviews)
    1.8 mi

    Stopped in to return equipment…read more There is a check in station. I checked in and sat. I was there for 20 min ... 20 too long I heard someone come in and then "can I help you". Whoa... I've been sitting here Turns out you wait in front and they just help you. The girl said "oh we don't always use that. We come up and ask". So frustrating. Why was I sitting there for 20 min and no one noticed. She was nice but leaving me sit there with equipment the table sucked. Ugh.

    My iPhone decided Monday to stop working, I had internet and WiFi but any call I tried to make…read moreimmediately failed and wasn't receiving calls either. I went to the Sproul Road Verizon and the young woman (I didn't get her name) told me my SIM card needed updating which she did. My phone worked for an hour. No calls in or out again. Back to Verizon Sproul I went where I was told along with 4 others that Verizon is experiencing an outage in Springfield it will be fixed shortly, The next day, Tuesday still nothing. Back I went only to be told by two gentlemen that there still isn't service in Springfield. The one gentleman noticed I probably wasn't even able to call 911. Fabulous. Wednesday I awoke to... no service again! I had heard about the Verizon in the Target shopping center on City Line Ave. It wasn't exactly around the corner but I was desperate. Daniella there was FABULOUS! She did tell me that there were NO OUTAGES in the Springfield area and there hadn't been which means I was lied to by the Springfield store. And I'm sure they work on commission which is unfortunate for them because I needed and received a new 16 pro max. Thank you you Springfield slackers because thanx to you I got a new phone with a great representative.

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    2.0
    (4 reviews)
    2.7 mi
    Virtual estimates
    Shipping

    If I could give negative stars i would. I filed a complaint - that's how bad it was…read more My phone contents were being transferred, they acted like they were doing me a huge favor and I was told it "this is a courtesy," after I was told to come there to do so after my new phone came in the mail. I was the only customer in the store for an hour! I was YELLED at by the manager because I walked in and out of the store 5 times to make calls on my work phone. They have no reception in the store and would not give me the WiFi info. There was nowhere to sit because all the employees were taking up the only chairs in the store- I was not even offered a seat.. He tells me "YOu can't walk in and out of the store 5 times because we have a tracer and it looks like more customers are coming in the store, and we get dinged." I was shocked. He yelled at me like I was a criminal. I've been a tmobile customer for over 20 years and I was horrified I was treated this way.

    Can you say bate and switch? They can. They are actually quite good at it…read more Bet their good in court too. Just don't erase that video of your sales Mgr. I really don't have to say a word. (Sold me a watch I didn't need n said it was on sale, no other charges to bill, right after I had just gotten bill adjusted because I was being over charged. My bill went from $70 to $50 one month and then back up to $70.00 for a watch I never used n they would not take back) If you read they pulled this on a few people. I haven't had a chance to go to court yet but got out of the hospital, needed a phone cord because mine broke had to go there n employee said register was down, as he was selling a phone, my health was at risk with a phone cord. Then he finally said real reason..because I reported store. I called n made report, they paid 4 Uber so I could go to another store and get a cord. My only connection to ambulance. This employee should be fired, are they that desperate for help.

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    T-Mobile Authorized Retailer - mobilephones - Updated August 2026

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