Came in to trade two phones for two new phones. Manager was very helpful and the process did not…read moretake long. No wait either on a Saturday afternoon. They are an authorized Corporate location.

Its been 30 days since I stopped in the Verizon store on St Rt 725 . Just to recap I went there to…read moreget a new phone after about a 2 hour presentation I agreed to their terms only to be told my address didnt qualify for the promotion that they had sold me on. SOOOOOOOOOO here's the clincher, my friend left Verizon and switched carriers after a couple of months Verizon told him if he came back they would give him a FREE phone. Wasting my time and getting my hopes up means nothing to this company that I have patronized for over 20 years. Im not even asking for a free phone but knocking a few dollars off my bill would have been a nice jester. Sorry Im not in the position to change companies. So if you want a FREE phone, I guess you just need to dump them. After my last comment they replied thats not the impression we want to leave. Well my impression is that I will leave a negative every month until you make some kind of amends or I croak Im betting on the later

Brooks went over and above to help me and my daughter. We were here for multiple reasons and he…read morewas super helpful. Appreciate the staff at TCC Wilmington Pike!!!!

I know better than to download cr@p to my computer, but for some odd reason I thought downloading…read moreto my phone would be safer...crazy right? So I downloaded one of those stupid Facebook quizzes (who were you in a past life) and shortly thereafter got a message in RED that I had 13 serious viruses on my phone and I needed protection NOW. And even thought I knew better and immediately regretted it, I downloaded CleanSweep (blue background/white broom). BAD move. Then I get messages my rams is at 90 % usage and I could get more for "only" $20 a bucks or so. I felt like a real dumb@$their but no I didn't purchase the ram. I never do financial things on my phone. So I head here and asked if they could help me. They were so nice, and since I did have insurance they loaded cleaning softwear on my phone for free and taught me how to remove all the stuff I didn't need from my phone. They even made me feel better saying people come in all the time with that CleanSweep. It made me feel better cause misery loves company. . (and this program continually runs and was the ram problem....removing it was all that was necessary for the ram to have plenty of room left) . And while I was there they checked my account and were able to save me $10 !!! Who doesn't want to save money? I'm done being an @$$clown with my phone. So remember...don't load cr@p to your phone, and If you get messages trying to scare you into it, just say NO. Class dismissed.

really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Had an accident happen that resulted in my Z Fold6 inner screen being damaged, yet still turning on…read moreand "functioning" to an extent. I set up a warranty claim through Asurion and took my phone to the shop with the front cover screen still functioning perfectly fine. Whichever tech was fixing my phone should probably not be fixing any Samsung folding phones. Following the "repair", the phone would no longer turn on...at all. The technicians said they followed all of Samsungs troubleshooting and promptly filed a full replacement. I have now lost priceless family photos, passwords, etc and all for what was supposed to be a routine screen repair. While Asurion/ubreakifix has said I should be receiving a replacement tomorrow. I find it unacceptable to not additionally compensate for data lost and the near inability to access security software needed for my job due to this colossal screw up. I understand that accidents happen, but just replacing the phone does not cut it in this case.

says that he fix PlayStations but sends it to other people and they fix it for him but they don't…read moreeven fix it they just brake the console even more. 0/10 would not recommend

I DO NOT recommend this place. I got my screen fixed, it stopped working a few days later. I went…read moreback, they said I had to take it to their "warranty location". I arrived at said "warranty location" and they said they have no affiliation with this place. Clearly a scam, stay away from this place

I cannot even say enough about Matt!!! He is above and beyond with his patience and…read moreprofessionalism!!!! Verizon is lucky to have him!!

I used to embrace change. Maybe it's a phase, but there are certain things I dread these days…read more Getting used to a new phone when I so eagerly embraced the new technology with my last purchase....it was love at first sight when it allowed me to check in on Yelp...is just one of the things I dread. And as anyone who knows me knows I'm technology challenged. (Kate...if you're reading this you improved life when you showed me I wasn't sharing my check ins. I had no idea why no one ever liked one of my check ins.) But I put on my big girl pants and headed out to rectify that time was passing me by and my phone belonged in a museum. When they stepped up to help me they tried not to snicker. (and no...it wasn't a flip phone-or a blackberry). And everyone working here was so friendly and helpful. And patient while they walked me thru the process. Which wasn't slow. I even went to the bar and had dinner while waiting for my photos to load (Yelp photos of course.) It was kind of slick how one of the personnel kept adding little boxes to my pile, like I couldn't live without a charger you just lay your phone on. I pushed back when he added a pink cover. Do I look like I would want a pink cover??? This $hit is not cheap...I kinda gulped when I got the total. Oh well, it's not everyday you upgrade your lifeline. It's finally ready and I bring it home and start the hooking to blue tooth, setting up voicemail, downloading apps, etc. And I notice it's not fully downloaded. It's say's turn it off and try again. Over and over. Sigh. So I headed back. They've never seen that happen before. Of course it would only happen to me. (Wonder why I don't like change?) And it's closing time and will take several hours. So I head home and send Bob up with it this morning. They had to replace it with a new one. But once again they were helpful and friendly. And called me on my land line when it was ready (yes...I am one of only a few that won't give up their landline. Don't snicker) So two days and two phones later I'm getting pretty comfortable. But if I have any questions I know where to go to get them answered. Life is good.

It has been packed every time I've been to this store; however, the line seems to move quickly…read more Employees have always been friendly. When you arrive they have a greeter take your name and type it into a tablet that puts your name on the waiting list board. I'm not quite sure why they need to pay someone to do this? Perhaps they could do away with this position and lower their fees a bit!

If I could put a negative rating I would. They had 9 booths with only 3 filled with people during…read morethe busy time of day. Just wanted to turn in equipment which should be a few minute process. Watched other customers. It was taking a minimum of 30 minutes per person. I waited over 2 hours. Went to lunch, came back and was next in line and waited another 45 minutes. Employees seemed unfazed and don't care. A complete joke of an operation.

Switched to T-Mobile for a huge savings. Wasn't anything promotional but a side by side comparison…read moreand T-Mobile was a much better option for unlimited data for 5 lines. Taylor, Akim, Brett were all awesome in their customer service. Highly recommend this store.

From the owner: Visit the T-Mobile store in Dayton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 6212 Wilmington Pike can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.