I visited this store in May and was told that if I purchased an I Phone I would get a free I Pad…read more So I bought 2. My bill arrived and surprise, I was being charged for them and locked into a 36 month contract, the store personnel also told me that Verizon would waive the activation fees which Verizon would not. I had 2 hours of discussions on the phone yesterday with corporate and was told to take the I Pads back to this store and they would accept the return, which this morning they told me no way they would take them back. Now I am back on with corporate wasting more time because what I was told did not match what actually happened. Some people would call that a lie. Avoid this store if you want my opinion and Verizon for that matter. I am an 8 year customer with multiple lines and they treat you like you are stupid. You've been warned.

I've been trying since April to return a internet box that doesn't work in my area. I have been…read moregoing in every month and same crap. No manager. Can't return it no manager. I went again today. They told me I can't return it because it's been to long. Totally there fault that it wasn't returned in 30 days. Total rip off company and I will be contacting 8 on your side. They don't ever deserve a one star.

They are liars and charge for all kinds of stuff and lie about what the charge is for. They charged…read moreme $378 and that was supposed to cover the bill and upgrade a broken phone. He put all kinds of charges on the receipt and those charges don't equal what it should have been. Ed is a liar and should be fired immediately!

Scott is fabulous. He helped me w my problem, which led to me buying a new iPhone 13. He set it all…read moreup for me, made it easy to understand, and was generally a great help. I am so happy I came to the Hernando location. Inverness is always a massive wait. Scott knows what he is doing. He was cheerful and sweet. Great guy! PS tried to call him w a question right after I left. The phone system sucks. It is complicated, unhelpful and stupid. It wasted my time and I never did get thru. Now I have to go back in person to ask the simple question that would have taken one minute but for the asinine phone system.

Horrible company! Internet out frequently! Went to store to return some equipment and had to wait…read morealmost an hour. Numerous people returning equipment! They have a way to pay without waiting and employees just standing around. If you think their internet is bad wait until you visit this store!!!I wish I could leave negative stars.

On Dec 16th at the Spectrum store in Inverness, Fl, my mother -- who is nearly 70 years old -- was…read morespoken to in a condescending and dismissive manner by an employee named James. She was calm, respectful, and simply asking for help. The response she received was rude, patronizing, and entirely inappropriate. What makes this especially concerning is that this is not an isolated incident. Public reviews going back over a year describe the same behavior by the same employee -- repeated one-star complaints citing disrespect and poor treatment of customers. At this point, this is not a customer service lapse. It is a documented pattern that Spectrum has allowed to continue. When a company fails to intervene after repeated complaints -- particularly when older customers are involved -- accountability shifts from the employee to leadership. I am requesting formal acknowledgment, escalation to regional management, and confirmation that corrective action is being taken. This review will remain updated pending Spectrum's response.

Upgraded my phone in January of 2025, on the upgrade to a 16 get a watch or tablet on us deal. Was…read moretold they had no watches left as it was the last day of the deal, and they needed to order. Fast forward 6 months to no calls my app still saying "estimated to ship" under my order for the watch. I go in to physically resolve only to be told I need to buy a new watch or upgrade my existing watch since 1. The deal was not applied as I was told and he actually did 2 seperating device upgrades. 2. I was never contacted for the pickup of the watch because he... per customer support must have "seen he did it wrong and avoided it" I called customer support where the first man I talked to Saturday 7/5 made notes to my account of doing an even upgrade, no fees due day of. Today 7/8 to then be told by Zach that he would not honor any deals or notations made by them and I can purchase a new watch for $499. Do not waste your time as you can be a loyal customer of 10 years and still be treated like trash.

Went in to both the two franchised Verizon stores in Inverness Fl Spent over 2.5 hours trying to…read moreget my new watch activated. Finally they said they couldn't help for 48 hrs. Finally called the company Verizon store in Brooksville. They were shocked and told us to call tech support on 611. We got a very nice rep who solved problem in less than 15 minutes despite a dropped call. She called us back and solved the problem and watch now activated. Avoid both Verizon stores in Inverness. Not only are they incompetent, they lie. The newer location tried to help but after two hours said they couldn't help. Actually said other carriers would buy us out of Verizon contract. I will never go to the stores in Inverness again and you should all think twice. We will be writing to Verizon to tell them about awful service in Inverness stores and to thank them for wonderful service from their customer service tech.

Five Stars all day long for this business. Went for what I thought was a cracked camera lens on my…read moreiPhone turned out to be just the protective plastic protection part. Guy says it happens all the time still really nice of them to help me out. No charge looks like they can do an array of repairs and fixes.

Replaced an iPhone screen that didn't last for a month and would NOT refund under warranty. Must…read moreuse cheap replacement parts.

I took my neighbor with me there because she needed a new phone. We were assisted by a wonderful…read moreyoung lady named Heidi. She was very nice to us and got us a chair to sit in as both of us are disabled. She helped my friend find a phone with a good price for her price range and helped her know how to use it. Heidi is an excellent person to have on sales and we were very impressed. Thank you for having her in your employee, she helped us solve our problems , It was a joy to find such friendly and caring service.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Paul, that works at PC Planet in Ocala, FL is a genius! Yes, an absolute positive genius! This is…read morethe second time he was able to recover irreplaceable data from old non-working devices. First time was a few years ago from my Windows 7 PC and today it was from my 6th generation iPad. I walk in a nervous wreck and skeptical for fear my late husband's voice recordings were gone forever and I walk out 30 minutes or so later wanting to jump for joy that Paul saved the day yet again! Paul is very methodical, calm, reassuring, and works quickly to solve the problem. Pricing is far lower than I expected considering the caliber of knowledge and workmanship that I received. Paul, thank you again for your extraordinary help today.

Great and friendly service. Laptop runs like new, prices are very reasonable…read more Bring dog biscuits for little Teddy when you come! Was recommended by a friend and am recommending back to the general public. You got my business for sure.

They were very professional. The end price was the quoted price. They did an excellent job and…read morethey repaired the tablet screen in a very timely manner as I was also quoted. They did such an excellent job, I wish I had other items for them to work on. I highly recommend them. They were awesome.

I am on the road for business coming from New Mexico. My work world is on my laptop, and I hadn't…read morebacked up files for a few weeks. While heading to Ocala, I noticed half of my charger's tip broke off in my charger port. I had less than 3 hours charge to take meetings and email critical docs to myself before I lost access to my hard drive. I was THRILLED to find Mobile Medics. He took me in right away and was able to resolve my problem in less time than it took me to write this review. Thank you! Highly recommend.