Worst T mobile store on the planet! It's 7:30pm and the store is closed, even though it says 8pm. The day is 1-26-26. Very Unprofessional, store manager needs to be trained. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Collinsville, Illinois

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This is the worst of the worst T-Mobile in terms of customer service..I believe the staff and their incompetence is due to their Manager and his poor customer skills and training, which I believe he has passed on to his employees. We have dealt with T-Mobile for 4 months since transferring over from another cell service. Unfortunately, T-Mobile employees, both on line and brick and mortar are not on the same page...lot's of finger pointing. I am really sorry that I changed carriers. read more

This is not a very good location, go somewhere else if you can. You might get better service. They are not ADA Compliant so I filed a report with DOJ.org I'll let them handle it, I sent the video and recording in so they can listen and understand why I'm writing this review. Use another location. read more

They told me the day I purchased my phone in store that I had 30 days to add insurance. 16 days go by and I come in to add it to my account and they tell me I had 14 days to submit that. They did everything they could to get me out the door so they could go back to talking and doing nothing. The guy was super confrontational when all I literally did was say that wanted to add insurance. Done with this location. They don't want to be bothered because the whole time they're sitting around watching youtube and putting screen protectors on read more

Jay was super awesome, knowledgeable, helpful, and energetic. I was in and out quickly. Probably a total of 7.5 minutes! I didn't feel rushed and all of my questions were answered. Thank you again Jay! read more

I had a great experience here today. I dealt with LE'Andra. I'm sure I'm not spelling that right. I was inquiring about a new phone as I currently have a galaxy s5, which is almost 3 years old. I told her my needs and was pleasantly surprised she had an alternative to the 700$+ Samsung line. I spent at least an hour browsing phones. She had answers to every question from antennas to SD cards. Tmobile, I hope you here this and offer this lady a way to move up in your company. Edit, I received my phone when I got home, I had it shipped. And it was an excellent choice and works great. The Samsung smart switch worked great Thank again. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Collinsville, Illinois

Great service from Jade. She was very courteous and professional. Thank you for being patient with me. I recommend this location to anyone.

NEVER EVER go to T-Mobile! and especially the store in Collinsville, IL. DEspite our purchase of two phones and a plan, they were rude to us from the beginning. They really DO lie about the unlimited & coverage of service. After believing they were just faulty phones & waiting for the other to arrive in the mail to still receive hardly any internet service in any location the two recipients were and the broken, static-filled, partial phone calls that were dropped all the time (again no matter the location), the service was mostly non-existent. Each visit was accompanied by rude behavior (by the manager we now know is Craig): 1st visit, I was told aggressively not to walk around the store within about a 6-8 foot area anywhere near the door because of a "barrier" ; 2nd visit, at another adult family member because she came outside & then came back in (not allowed to open the door going in & out because the store does a customer count & they lose $ from their paycheck every time someone enters & they don't make a sale) ?; 3rd visit, another adult member of our family held the door for four other people who were together on her way into the store & was yelled at for holding the door open too long! Two days ago we called T-Mobile customer service & told them of our complaints & that we just wanted the $ back. They could barely hear or understand us (we were calling on the newest one) & agreed it was awful--they also (on speaker phone to three of us) told us to take the phones back to the store & it was okay to get our $ back. They told us we were good for 30 days which would end today, Friday. So, back to the store we went yesterday. The guy first tried to tell us if we didn't have the sales receipt and contract with us, there was no way he could pull it up on their computer so he couldn't help. Jack told him HE pulled it up on the computer just this past week when we brought one of the two phones, why couldn't he now? We began calling the corporate office and suddenly he could pull it up and print out the agreement. He showed us the 14-day buyers remorse we had (which, of course, did not include the NEW phone they just sent us this week), and we told him that we called customer service and corporate the afternoon before who told us bring them all back & get our money back, that they were giving us until Friday. He rudely (always) told us that he has power of decision OVER customer service and Corporate & was NOT giving our $ back. Interestingly, he pulled 2 phones out of his pockets & told us that HE has to carry TWO phones from two different services (his words) in order to be able to get service wherever he is--He had one from T-Mobile & one from Verizon--and he HAS to do that to know he will have service in any one given place! I told him, "First, that is SAD, and Second, we are glad he can afford that!" I told him if we had to abide by HIS 14-day rule contract, how about all the promises it also makes for our services from THEM. His answer was suddenly "it isn't a contract" and we promise nothing in writing! We told him about all the rudeness we have experienced with all the "doorway" rules each and every visit, to which he proudly stated that HE has made up and always enforces. We explained that two of us had called customer service to report the treatment and yelling of door rules & that THEY told us both times there are no such rules & they have never heard of those! As soon as the only other customer left while we were telling him our complaints (yes, I was raising my voice by this time), he immediately reprimanded me specifically that I was NEVER allowed to come into HIS STORE &complain in front of ANY customer, and that he was now asking me to leave now and I was forever banned from his store! I told him there is no reason I would ever WANT to be in his store, & that the customers are the ones who should know the complaints--OR make it right. I stayed for a while but was tired of hearing him counter everything my husband politely tried to tell him. Two of us decided to go shopping & enjoy at least part of the day. One of the stores we shopped at told us they had the same problems going on with them (had been ripped off and not given $ taken out of their bank account) and the others had had the same rude yelling over their doors. After no one would help us, we went to AT&T (whose service we have been nothing but TOTALLY happy with since we got all our other phones at Christmas) bought out the whole mess and added the two phones of service (one free) to our package for less than we were going to have to pay T-Mobile. As always they were polite, kind, caring, and helpful. Our younger adult members of our family are totally amazed at the difference!! If you think this is just me ranting, check out all the complaints for T-Mobile (yes we should have in the first place-agreed). One such site is https://www.consumeraffairs.com/cell_phones/tmobile_network.html?page=3 read more