1 Star - This Verizon Store Is a Disgrace…read more This specific Verizon store should be ashamed of how it operates. I came to pick up my SIM card after switching my service, only to be told at 6:15 PM that they were "closed," even though their posted hours say they close at 7 PM. Doors locked. No assistance. No accountability. We're in the middle of a snowstorm, and I need working phone service to stay in contact with my family. Instead, this store chose to shut down early and leave a paying customer without communication. That's not just poor service -- it's negligence. A Verizon store represents the Verizon brand. If this is how they operate, it reflects badly on the entire company. Taking customers' money is easy. Providing actual service when it matters is what counts -- and this store failed completely. I will be filing a formal complaint and warning others to avoid this location.

The giant sign outside that says 'Any person Any phone any condition!' Is only for new users or…read morepeople who want to upgrade and change their plan to the 'newest' most expensive (but they'll try to convince you like the worst used car salesman that it's not) plan. We had a broken phone WITH INSURANCE and that wasn't even good enough to meet their advertised plan. When the salesperson attempted to explain the upgrade options for our phone with FULL INSURANCE BUT STILL NOT ELIGIBLE FOR THE ADVERTISED UPGRADE SOMEHOW, they explained that we could 'pay off' our current phone and then, and only then, would they be able to tell us what we were eligible for in trade-in. So, pay off the phone in full between 200-300 and then they tell us IF we qualify for an upgrade and for how much and it 'could be anywhere between 300 and 1000 depending on the plan' (and here they took another opportunity to try and hard sell an entirely new plan even though we only needed a new phone). Finally out of exasperation we asked to just get the 'old' replacement phone with the Insurance we have fully paid for, but, that is a separate service NOT HANDLED AT ALL BY VERIZON AND YOU HAVE TO CALL AND SET UP AN APPOINTMENT! Just terrible horrible no good very bad service from a customer perspective. It may not be the employee's fault, it seems like Verizon set them up for failure with all of the ridiculous rules and plans. In any event, we just walked over to AT&T and traded everything in without a challenge or upsells or bs. I'd avoid this store and Verizon if possible.

I have purchased my last few phones at this store. All the sales representative s have been very…read morenice and accommodating. I had a amazing sales representative. His name was Brandon. Professional, knowledgeable, and very friendly. Brandon was able to get me on a better plan for me and my family. He took the time to look for the best plan for me. My new monthly bill never went up AND I got the new version 16 iphone and a new iPad. I had to pay a few bucks for the case and protector but that's it. Overall I was very happy. If there was anything I would like to see it would be sales representative consistency. Establishing a sales representative that you can reach out to and vice versa wod be great.

When they say "the people make the place", this is a prime example. I've tried to train my kids…read moreright by being Team Andriod, but I think I went too far since they destroyed my wife's iPhone. I haven't broken the hold Apple has on my wife, so we went to the store to get her another one. As soon as we walked in, we were greeted by Saheed. He entertained my argument on why Andriods are better. I truly think he wants to convert and I think I can get him there. He also walked us through the phone exchange and explained their new home internet promotion. We signed up because Verizon had a 30 day trial. Fast forward 3 weeks. We had to return the home internet box because it could not handle all our devices. Saheed was busy with another customer. So, his coworker called the Verizon office to start the cancelation process. Yet, Saheed took over once he finished with the first customer. After we received confirmation that my service was canceled, Saheed went above and beyond to return the internet box to FedEx for us. Yet, Verizon charged us for the box. Saheed quickly found out that Verizon's receiving department had not processed our return. He then called repeatedly over several weeks until Verizon removed, we'll credited our account. It was truly the best customer service for a bad experience.

This location is not to far from my home, and I wanted to avoid going to the location inside…read moreconcord mills mall. I only really stopped in to get my free t mobile picnic blanket, so I wanted the least amount of interaction as possible. It was approximately 10:30 am on a Tuesday morning. T mobile is always giving away free merch but I've never gone in to claim anything until today. I walked in a rep asked me if I was there for the blanket, and showed me where to go to get it. I received my blanket and was out in no time! Idk, I always think when something is given out for free it's a hassle to get, but that was not the case. Now that I know how easy it is to get the stuff I'm inclined to participate more! The lady that initially asked if I was there for the blanket was not the friendliest, but the guy that gave me the blanket was pleasant.

Store 4382 in Concord Mills Mall I addressed the problems…read morewith Max Learner yesterday after attempting to get a T-Mobile account online for a week. Max is the man. He may not be the only one at the store who is good with customers, but I am glad I had him fix all the problems I was having. 5 stars for him and the store.

Horrible customer service I came in to turn in a phone explained to the rep and he didn't listen to…read moreanything I said. He went to process a trade in for a new promotion when I went to tell him he's not doing what I'm asking he got mad. I then go to tell him I talked to ATT and they said I can just turn the phone in to the store. He went to talk to the manager and the manager Reginald Stamford comes out and walk pass me and said no we don't take phones it's been to long. I then told him that Att said I could and the account is noted. He said it doesn't matter we don't take phone in. They don't know what we do here we're his words! Horrible horrible customer service from the rep to the manager no wonder why they get the worst reviews! Att run with these people will surely lose out on a lot of business!

Nightmare of an experience. I came to upgrade my phones. The lady got me to sign up for internet…read more She assured me that my bills would go down with a bundled service. She took forever to get us signed up. During the whole time she was giggling and I came to realize she was on facetime talking with her friend while signing us on. Well I just got the bill. While we normally paid $299 a month after she made her adjustments our bill skyrocketed to $550. I now on the phone with AT&T for the last hour. The service represented said he was embarrassed as to how poor of a job she did and is working to get this rectified.

I would rate this business NO STARS if it was possible. Quite possibly the worst retail experience…read moreI have ever had in my entire life. And it isn't just one employee. Top to bottom this is a terrible poorly run business. I have loved TMobile at every other location I've been to and the service in general. This place LOVES to sell its customers $10 activation cards (that mysteriously can ONLY be paid in cash) that lock the customer in to whatever BS promo they're selling on that particular day. Only location I've ever been to that REQUIRES cash. I asked other T-Mobile stores about requiring cash and they refuted it, happily took cards. This specific location on two separate occasions added stuff to my account (like those $10 cards) mid-conversation without approval then in two separate visits I was told verbatim "we can't let you leave without buying that card, with cash". The first time I thought it was inappropriate, the second time was after the store had closed with the metal gate mostly closed and felt like KIDNAPPING. I have debated whether to seek legal council on the matter. Suffice to say I will NEVER go back in that store and would suggest no one else go either.

Anferny has been absolutely amazing! He's helped my family with new phones and upgrades for several…read moreyears, and every experience has been smooth and stress-free. He is knowledgeable, kind, and always goes the extra mile to make sure we get the best phones at the best price. The process is quick and easy because he knows exactly what to do and how to make it simple for us. We truly appreciate his professionalism and friendly attitude, and we will continue to come to him for all our T-Mobile needs. Highly recommend Anferny!

T-Mobile Tuesday giveaway was personable and professional + prompt. Trust we've went to other…read morelcoations in other states and they are testy about having the phones and pressing Redeem. Especially Chicago with a surly delivery about the matter. Not here. Each rep was polite and conversational The bags left much to be desired. They are nothing like previous insulated grocery totes nor the big IKEA style oversized bag. The quality of these canvas bags is subpar at a minimum.

Allison is the worst and rudest manager I've ever worked with. I wanted to go somewhere else to get…read moremy phone but Fernando saved the day. If she's the manager and he's the regular worker they should switch positions. I'm dead serious too. He literally made everything smooth and easy but if Allison is there and you see this PLEASE RUN SHE IS SO SNOTTY AND DISRESPECTFUL! Thank you!

I recently bought an iPhone 5 so I decided to get Ghost Armor instead of a case since I don't like…read morebulky stuff. That's one of the reason I got iPhone 5. My nephew accidentally pilled off from both side. I tried to put it back on but I noticed that it had several bubbles on both side so I stopped by here to get it fixed. They asked for my information to check and make sure I am in their system. Once they found me, they re-did my whole skin for free. I just had to pay for labor which was like ten bucks. Little while later, the skin on the side of the phone where we hold it started to pill off just a little. So I decided to get it checked out and again.. they re-did the skin for free. The customer service was excellent on both visit. I like getting my money worth and here I was about to get new skin three times.

They cannot help you in the store. I went there to drop off equipment they won't take it and they…read morewon't answer any questions you may have.

From the owner: AT&T, serving over 81 million wireless customersread more