Sebastian did a stellar job today,providing us with courteous,helpful,and friendly service. He assisted my mother in law with her new phone selection and answered all her questions. Even though the location was busy,he did not rush us out the door. We highly recommend this location and Sebastian for a very excellent experience. Thanks for all your help. read more

T-Mobile Authorized Retailer - Sebastian - Mobile Phones Near Me - Davenport, Florida

I am writing to file a formal complaint against T-Mobile regarding deceptive practices and failure to honor promotional commitments. Below is a detailed account of the issue: In October 2023, I visited an official T-Mobile store to activate two lines. A store representative informed me of a promotion: if I traded in two AT&T phones, I would receive a $1,000 credit per line over 24 months, along with a free additional line and a free phone. I handed over my two AT&T phones to the representative, and three lines were activated under this promotion. The issues began after the first bill: 1 The bill was significantly higher than expected, and upon visiting the store, I was told the bill would balance out after three months. 2 By the third billing cycle, only one phone credit and the free phone credit were applied. I contacted T-Mobile customer service, and after some investigation, they referred me back to the store. 3 The store refused to assist, claiming the original employee was no longer with them. This cycle of being passed between customer service and the store continued for several months with no resolution. By the end of the first year, T-Mobile claimed they never received the second phone, even though both phones were handed to their uniformed employee at an official store. They later stated I was placed on a different plan, which allegedly did not require a trade-in. If that were true, why were my phones taken in the first place? Despite repeated assurances from store managers and customer service representatives that the issue would be resolved, nothing has been done. Most recently, on November 25, 2024, a customer service representative told me they would not resolve this issue and even suggested I take legal action. This experience reflects a complete lack of accountability, transparency, and professionalism from T-Mobile. I feel deceived and frustrated, having spent a year chasing a resolution to no avail. I request the FCC's assistance in holding T-Mobile accountable for their misleading practices. Specifically, I seek: 1 The immediate application of the $1,000 credits per line as promised. 2 Full transparency on the processing of my trade-in phones. 3 An investigation into the deceptive practices of T-Mobile's store and customer service teams. Thank you for your attention to this matter. Please do not hesitate to contact me if additional information or documentation is needed. read more

Kemani (Sp?) had me in and out in 5 minutes and did exactly what I went in there for. I was greeted immediately, he kept me engaged in conversation while working and couldn't have been more helpful. Thank you so much! read more

My go-to location when I need anything. Usually I encounter very friendly and helpful staff. The influx of people depends on the day/time. At times, I've found evenings are pretty busy, so expect a bit of a wait. read more

I contacted support about a problem with a phone and they sent us here for assistance. Apparently you can not get that kind of assistance at store level unless it is one of their repair facilities. On the plus side the manager did try to assist me with the problem and in the end we determined that a new phone would be my best option. We discussed what we were looking for and he showed us a couple of options. After going through the different features we chose one that was a good match. Since then the phone has performed very well. Service was very good by the store and I am totally satisfied. read more

Dear T-Mobile at Champions Gate, Rather than ranting about a negative experience, I would like to start with the good. Josh, the representative at the store, was patient enough to come up with a solution to my problem by connecting me with a T-Mobile representative using their phone since my plan was cancelled on my phone. Although I had to wait patiently for over an hour for a solution, it was enough for me to move my concerns away from the store. Unfortunately that was not the level of service I experienced when I first introduced my issue. I informed Josh that I would like a refund on my pre paid plan. I NOW KNOW that it's not refundable, however, a T-Mobile rep online informed me I can retrieve my refund at the store. So Josh tells me we don't but the rep online says you do. I addressed the dilemma in the miscommunication between Josh and the rep online since they were giving me conflicting information. LONG STORY SHORT, Josh belittled me while I was seeking an empathetic ear for my troubles and making the trip to the store. He asked me to fetch my receipt only to find when I came back after reaching it from my car that he had one already. He also falsified his typing on the keys to make it look like he was typing in sensitive information to the computer, he eyes me while highlighting with a maker the part on the receipt that says no refunds without saying a word. Then when he says, "there's nothing I can do for you here and it's too bad the lady gave you the wrong information." He smiles and chuckles beneath his covid mask, like it's funny. Josh possessed no empathy, did not listen, glued to policy mindset NO MATTER WHAT, and there I was standing there with a cancelled phone plan, no reception, and he says "I don't know what to do." I write this to you now so I don't have to remember this interaction ever again with such a horrible person. Hope you take this concern in to consideration that, it's one thing to deliver misleading information that cost me time and stress, but it's another when you have someone like Josh who treats you like an inferior pawn to his obligations. Regards, John read more

Unbelievable the T mobile representative Jesus just took care of my issue outside of the office right on the sidewalk. He said as per management orientation they can't people enter in to the store, really? read more

Unprofessional, unresolved issues, try a different location I tend not to have high expectations for customer service at T-Mobile, especially when it comes to chatting with employees in-store. Previous experiences give me the impression that T-Mobile's service structure places sales in-store and troubleshooting over the phone since going to the store typically ends with an employee calling the service line. Being that my dad has the new Protection 360 insurance plan on his LG Q7+, we went in to get a screen protector installed on the device. The protector is covered by insurance, but has to be done in-store. The store couldn't have been much larger than three hundred square feet, but there were four employees inside. This isn't really an issue, except that some of the employees were speaking/singing loudly and dancing around while I was trying to talk another service representative. As for the screen protector, there were no glass ones available in-store and they tried unsuccessfully to install a plastic one twice (lots of bubbles). This was more of a product error than an ability issue, but their uncertainty in being able to do it wasn't encouraging. "Do you know how to install this?" "Depends on what you mean by 'know how'." If you have this protection on your plan and don't have a mainstream device like a Galaxy or an iPhone, be sure to call your local store ahead of time and ask if they have a tempered glass protector. Perhaps try another store if you value professionalism. read more

Only 2 guys working on a Sunday and a store full of annoyed customers because they have been being helped for hours while the guys tried everything they could. It's sad people can't be patient or understand that these guys were on the phone for 2 hoursss. After getting cursed and yelled at, I got helped by josh and he helped me with a smile and awesome attitude and his coworker not sure of his name also took the next customer with kindness. I just wanna say thank you both and don't let anyone ruin your day! read more

Dahinmer made my experience completely unprofessional and extremely long. I was there for 3 hours simply trying to get a phone, she was completely unfamiliar with what she was doing, don't recommend going to this location read more

One of the guys working there now (4-26-2019, 12:22pm) was extremely rude to us and was unwilling to help, he wasn't helpful and does not know anything about his work. We were happy one of the guys he was working with named Mr Ramos jumped in and help us. Thank you Mr Ramos for helping us and being very knowledgeable with your work, helpful and respectful. Pls teach the tall guy with a beard beside you to have good manners and learn from you. That tall guy with a beard that didnt even introduce himself was very rude and lazy and doesnt know anything at all. read more

If I could give this a zero star I would they show no respect to their customers. They ask unnecessary questions and are extremely rude. DO NOT SPEND YOUR MONEY HERE !!! read more

Marcos & his staff are amazing! I highly reccommend this store. I was hesitant to go to this store due to the poor previous reviews, but it was the closest store in my area. I can assure you they will not disappoint you! They made my upgrade process quick & easy, & explained everything to me thoroughly. Thanks guys! read more