Buying a new cell phone is now about as hard as buying a car…read more We waited as long as possible but finally ours had been used up. We made an appointment which I would highly recommend. Now that the weather is better everyone is catching up on things like upgrading your cell phone. We got a great kid to help us. He didn't pressure us to buy anything. He asked us about our needs and recommended the right IPhones for us. We switched about four years ago and remain faithful to Apple. It still took about two hours but we transferred everything before we left. I'm now without a home button I don't like that at all but on our older I phones that is what broke forcing us to get new ones. I guess I'll get used to it because I don't have a choice Our bill went down and our phones are now current. Because he used the Consulting Sales approach I was happy and almost content.

My wife and I decided to try them out. Moved from two other carriers and she turned in her phone…read more We decided to keep mine with Verizon which is so much cheaper. After she made the choice to go with mine she asked about her phone that was turned in for trade in. . Att said all sales are final. So they stole her phone and got no credit back for it. These people are thieves and we went to news about them.

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

Really nice funny the service is good cute on time talks not make it weird like some people make itread more

The Zagg cell phone protectors are very good and extend the life of your phone. The service at…read morethis location is excellent; however, they have double the price to get the protectors on a new phone. : ( The Zagg Invisible shield protectors for your smart watch are sub-standard and very low quality.

What a frustrating experience! I wanted to switch my phone service. The customer service at this…read morelocation was terrible!! The young man working along with the manager were incredibly unhelpful. After they sent me away saying that I'd have to call customer service, I called customer service and was told that the store should have helped me. I would not recommend visiting this location!! I would give them zero stars, but that's not an option unfortunately.

Wow, this must have been a record. I was able to go in and update my plan. Purchases new devices…read moreand headout within 30 minutes. Great just b T-Mobile team.

I had my broken screen replaced and power button "fixed" while visiting Utah. A week after having…read morethis work completed, my screen kept going black. I called the staff at tricked out, or fix a phone, who's solution was to ship my phone back. I informed them that this was not an option, as I am a mom, and we do not have a home phone. Oh, the power button "fix" never took, either. I ended up taking my phone to a local spot in sf, who diagnosed the problem as a faulty screen. They replaced the screen, AND charged just $90 as opposed to the $159 I paid for fix a phone to install a faulty one. I spoke with manager Robbie, who agreed that he would refund my money for their faulty work. I mailed the screen back two weeks ago, and have called and emailed multiple times. Each time, Robbie has said he will talk to his manager and get back to me. So, I spoke with said manager today. Wow. First, he stated that he "just heard about this matter" when I have been calling for weeks. He would not let me speak, kept interrupting me, and said he would not agree to the terms previously promised. So, they have their faulty screen in their hands now, and still refuse a refund. What shady business operators. Please avoid this place. They are overpriced, do terrible work, and have absolutely no concept of customer service.

It has been a very long time since I have had a customer service experience that left me saying…read more"Wow!" Fix-a-phone in Cottonwood seriously exceeded my expectations in every way. They are very affordable, but even more importantly they were fast, and did everything I could have hoped for and a little bit extra. There were a couple of hardware problems that required me making multiple trips back to their store, which normally would be aggravating, but these guys handled it so well and were so cool with me (not to mention the perks and extras that they threw in) that I would gladly do it all over again. Tony especially was awesome to work with. Cheerful, detail oriented, and a man of his word. I can't say enough good about these guys. I would gladly drive past 10 of their competitors to do business with them again. I hope I don't break any touchscreens anytime soon, but if I do, I know exactly who I'm calling. Thank you Tony, and thank you Fix-a-Phone!

Romeo has outstanding customer service! And doesn't try to sell you something you really don't need.read more

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more

I was impressed with Tyler, Sam and Luiza as each contributed to making what I felt would be a…read moretedious replacement, done with expertise, and friendly service. Will be back as their personalities made the difference in standing out from the rest. Thanks so much!