Excellent, prompt, and knowledgeable service. The three employees who helped us with our…read moretransferring a phone number onto a new line were all excellent. The one gentleman who greeted us right at the door, even found a discount for me on my bill! Every time I come here I'm satisfied!

Great for sales. Forget about follow up. Had an issue with installation. Not helpful at all.read more

Terrible service gives you the run around never firm on nothing they say order a phone on October…read more24th couldn't get the phone had to cancel the order went to another store got 2 brand new phones no problem.

Very good place to get you phone fixed they are very good ppl there I always go there to get my…read morephone fixed

I wish we could afford to keep this service. Sadly, it's not in our next budget. At&t took two…read moremonths to mail me the new phone and I needed work data from an iphone that died while waiting. The phone was so old and abused over the years that Jason and the boys nicknamed it "Franken-phone". Not only did they get the phone fired up again, they managed to recover about 90% of the files and photographs. It was an easy process to initiate and their Asurion plan actually saved us fifty dollars. The whole crew was friendly and professional. It was a bit odd that they didn't know about the Cellular Data option of allowing more data on 5G when WiFi is not available, but no biggie. 12/25

So the worker here was really nice and I'm sure I frustrated him with my lack of computer skills…read more Verizon sent me here due to an issue with my phone's sim being copied. I had to bring in both my phone and computer for them to check for viruses and see if anyone still has access to it. However when I got there he basically said Verizon told me BS just to make me feel better because one of their employees didn't do right by my destroyed phone. Anyway they did what they could which was not what Verizon told me.

(Store on Northwestern Hwy in Southfield). I brought in two large pieces of art to be shipped and…read morespecifically requested bubble wrap. When the boxes arrived, there was only a single sheet of bubble wrap used between both packages. Both pieces of art arrived damaged. The store filed a claim for one package but not the other. Despite multiple calls from the recipient asking about the second claim, no one ever called back. I also called the owner directly and left a message, but this is still not resolved. When I went in personally to ask for the owner, one of the counter employees was rude from the start instead of trying to help. This store showed poor packing practices, poor follow-up, and poor customer service. I would strongly caution others against trusting them with valuable or fragile items.

I would rate the service at this location a negative. My wife and I shipped some personal items…read morefrom Southfield to Arizona and requested to have the items bubble wrapped and put into a more sturdy shipping box, neither of which happened. When the items arrived at our home broken and not properly bubble wrapped as we paid for. Dissatisfied is an understatement. These were personal items that belonged to my mother who had just passed days earlier. Giving this location a rating of one is far to generous. I only gave them a one because I had to give a rating of at a one. However, Yelp should consider adjusting their ratings to reflect more accurately poor customer service. The owner Maroun Alatrash has an appropriate name. Trash!

Excellent service, he was nice fast and respectful to me my screen is beautiful again and I love my…read morephone again......,I would recommend them again and again very affordable also.

PC Pros Onsite has been challenged to solve a multitude of problems from my household be it…read morecleaning out the sand from two trips to Iraq, to increasing storage and speed, as well as remediating issues to keep me up and running. They are prompt, professional, affordable and provide lay person explanation to work suggested and or completed. Never hesitate to have them assist you at your home or business. They are at your finger tips ready to assist. David Scott

Fast, friendly, and don't know the meaning of the word quit. They solved a complicated challenge in…read moreminimum time. Highly recommend and worth the drive.

Super friendly and well beyond knowledgeable. Mr. Alan provides more than just a speaker repair…read moreservice he is a teacher as much as anything. I dropped my prized Advent and AR93Q drivers off for a re-surrounds treatment. I felt perfectly at ease with the level of expertise Mr. Alan gave to me in his description of how he would handle my prized speakers. Will update on quality and timeliness of service received. Received speakers back roughly 1 week later, super fast turnaround. Quality of work was awesome. Very clean and steady hand. Alan also fixed a faulty voice coil lead, no extra charge! This is very welcomed and has earned a customer for a long time to come. I already have another set for Alan to refoam the surrounds.

Great experience at the store on1867 Southfield rd. Lincoln park michigan The sales person Cammy…read morewas amazing very helpful. Great knowledge of all products and was super nice and had a wonderful conversation with my husband and I definitely would visit again.

The worst customer service experience I've ever had. Cammy is incredibly rude - not only to…read morecustomers but to Jade, the employee she was working with. I brought several games to trade in, plus 2 systems. After scanning through the games, she asked if I had the power cords to the systems. I did not - no biggie, we drove back home to search for them. Returned to turn it all in, but the systems were dead. Apparently they will not charge them there for you and they require a 20% charge. Very specific information that wasn't relayed before leaving the first time. Frustrated - we left again to go plug the systems in. After an hour or so, we returned to finally trade in the systems. The first one went fine, the second we had a slight issue with finding the screen time password. After searching for some time, we finally unlocked it. We went to get the credit and she notes that the serial number sticker wasn't on the console, so they cannot accept it. Cammy had several opportunities to make this a pleasant and stress-free experience, and instead she almost intentionally made it the most difficult thing ever. Knowing we had to leave and return, she could have double checked for the things she knew were required. Is it charged? Does it have a serial code sticker? But instead, she let us make 3 separate trips only to deny us the trade in credit. None of this would have been nearly as frustrating if Cammy had any type of remorse, understanding, or empathy. Jade was the one to acknowledge my situation and apologize. At one point Cammy just tapped on the pin pad with her pen to signal me to click a button instead of using her words. She was very short and rude to Jade as she was using the computer, and even threatened to kill her out of frustration for her asking for help. All of this for me to drop over $500 on a new system. It wasn't like I was only there to get cash. I was there as a customer to spend a large sum of money, and she was doing everything to prevent that from happening. She should definitely NOT work in any customer service role.