They added costly services to my account without permission, despite my explicit request not to…read more They promised to correct, but never did.

Apparently, this is not a corporate store for AT&T. We will not be returning. They added a $25 a…read moremonth home protection plan without asking. Thankfully, the AT&T customer service cancelled their screw ups and filed a complaint for us. This store didn't help with the reason why we went to the store in the first place. CANX on AT&T at the end of the contracts. Do not trust this store or the staff who work there.

I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

Always able to fix any problem we have brought to them from broken screens on our iPhones or…read moreproblems either the interior workings.

Walk-in attention - Great service and pricing. Will recommend anytime I get a chance.read more

Jewel was awesome! He's so kind and helpful! I got a new…read moreprotector for my new cell phone. I will be back to have my old cell phone's screen repaired. So glad I found them. Fantastic prices!

Jewel is a nice guy trying to feed his family. I wrote a pretty grouchy review after having to go…read moreback many times bc he kept pushing my repair off. Just know you should call to verify your phone is fixed before going back to pick it up.

12.31.25: When I walked in, I was immediately greeted. The service and purpose of my visit was to…read moredrop off a return for UPS. It was super easy and they print you out a confirmation receipt as well. Because I prepared my box beforehand, the drop off was quick and I was in and out in a couple of minutes. This is also a drop off for Amazon returns and saw a USPS sign too.

Great customer service with a smile from Bev! Always greets and wishes you a wonderful weekend or…read moreday ahead!

I would like to recommend Consumer Cellular to anyone needing a person who actually helps you…read morethrough the entire process of getting a phone and choosing a plan. The person who treated us with utmost respect and help is Kevin in the Spokane Valley. He helped get a phone and plan for my 93-year-old mom. He really is a treasure, and I'm sure he doesn't realize this about himself. But it is so rare nowadays to get expert help along with extreme care. Thank you, Kevin, for helping us today. Pamm Haslebacher

iCracked is no longer in business. It was sold to another company…read more I have been the iCracked Spokane technician (Shawn) for 8 years. I am still here and you can reach me at 509-Three one Five - 8340.

My iPhone 6plus screen cracked while hiking. I had a day left on my trip in Spokane before…read morereturning home to New York so I reached out to iCracked based on the glowing user reviews. I received a text from George who said "I am sorry, I don't have those screens in stock, the repair is $375, most of that being part cost." In fairness he suggested I wait until I return to NYC but I wanted to place a review because: 1) the screen replacement costs $20 wholesale 2) the Apple Store is $129 to replace the screen 3) even in NYC, the most expensive places were charging $200 (although apple in NYC is also $129) 4) a DIY repair kit costs $150... I get it, they charge more because they come to you, however the part is $20 (nowhere close to $375) and it behooves them to have items for the latest phones in stock. Also, where is George getting this $375 price tag from if "most of that being part cost"??? I went to the Apple Store and had it fixed within 45 minutes while I was at brunch. After tax and parking it came to less than $145. Save yourself the $$$ and just go to Apple for iPhone screen issues.

I used to be extremely happy with cricket. To the point of leaving 3 carriers. I stuck up for them…read more This specific store. My phone broke. I called them and asked if I could come in and exchange it. He got real sarcastic, rude, snide. I could hear the sneer in his voice. I had called because 1. I didn't want as long to get it. 2. This was my first time with insurance on a phone. Never really needed it. When I called I asked if I come in and exchange because I had insurance. He said no you have to go online. Which wasn't a big deal. I said oh man this sucks. Never blamed it on him. I knew it wasn't something he could do anything about it. He gets snide I could hear the sneer. So could my husband. " you could come in andbuy a new one. " I told him no I will go put in a claim. Hung up. Went online. Made a claim. Canceled my claim when I saw it was almost as much as a new phone. Called him back and asked him to take my insurance off. Same attitude same snide. Why. I told him I didn't want to pay that much for a phone I wouldn't have in my hand in at least a week. He said well if you wrecked your car there would be a deductible. I said this is a phone not a car. He hung up on me. After I told him I didn't like how he was treating me. He didn't turn off the insurance. Evidently I had to call 611. After I called another store and they told me they couldn't do. I would have to call 611. Maybe if I talked to that store I would have understood sooner. The star. I had to give one in order to post. Real star ? 0

I had a great experience at this store. Really glad I switched to Cricket.read more