Would not accept returns. I bought a few items from them the other day and they were defective. So…read moreI came back in later that evening and they did not even try to assist.

Me and my husband called ahead of time today to ask if they had the iPhone 15 in stock, the man…read morethat answered, Michael said they only have 1 pro in black the rest are back ordered. So we drove from Kissimmee to St Cloud to this store waited as there were a few people ahead of us, no big deal. It's our turn we sit down and he goes over the phone options, looks at our account we need to pay off the phone we currently have $403 to upgrade I ASKED HIM since he's looking at my account if after paying it off will we need to pay anymore or any money down on the new phone HE SAID NO only the activation tax and any accessories. Ok, great, we pay the money. He then starts going over trade in value and if we want to trade the phone in, he says it's worth $880 it will show up after 3 statements blah blah blah. We decided to keep the phone because it doesn't make that much of a difference on the bill to us monthly. So we are finishing it and he said you only get $1000 per line for devices so you will owe $109 additional too my husband takes out the money he says oops now it's saying $114 ok so he pulls out another $5. Then he, Michael says his computer logged out he has to log back in he pulls out account back up and says now it says they need $950 down for the phone. I explained to him if I only get $1000 per line since that phone is payed off it should free up an additional $1000 correct and that if it was the case it would of showed that beforehand not AFTER we paid the phone off. I said you told us since you were looking there was nothing additional only the $403. I said I'd like my $403 back since we aren't going to give $1500 for a $1100 phone PLUS trade in a phone so a total of $2200 in cash and phones for a $1100 phone!!!! A JOKE. He told me that I can't get that back, so I asked him to call Verizon and he said Verizon won't do anything for me either. He was the BIGGEST SCAM ARTIST I have ever met. How do you work at Verizon and you are able to see my account and know about upgrades but can see any of this? So I walked out and called Verizon on my way home where they were able to see that I do have an upgrade and are overnighting the phone to me. I have never felt so scammed in my life. Michael should be ashamed of himself. He was so careful to hold a black light to my license for 5 minutes making sure it was a real ID and flipping through a booklet to make sure my license was real and then asking us to pay half of the $109 on a card in case any of this comes back as fraud the whole time he was defrauding us!!! Needless to say he was reported to Verizon, and whether or not they actually do anything about him I'll do what I can.

Came in because my current phone was broken and received quick and fast service. They gave me a new…read moreSIM card until my upgrade is delivered next week ! Excited to get the newest iPhone

My aunt and I visited this location to switch her service from AT&T to T-Mobile, and we are so…read moregrateful that Sebastian assisted us. He was incredibly knowledgeable and remained patient and reassuring through every hurdle we encountered while obtaining the transfer PIN from AT&T. His professionalism, honesty, and personable nature truly stood out. Sebastian provided exceptional service from start to finish, and I would highly recommend him -- as well as this T-Mobile store -- to anyone in Orlando or the surrounding areas.

What a helpful bunch of people working at this store. A coworker and I stopped in as we had some…read moreboxes to ship back to the corporate office. As we waited in line, I observed the manager helping people throughout the store with the printers and copiers, asking people in line if they had labels printed already, and just keeping her store running as efficiently as possible with quite a few customers in there. If you can use a pre-printed label, you can get in and out pretty fast. If you need to have them print labels, there were only 2 full service stations that had that service available. The manager apologized for the wait which honestly wasn't bad at all. Once we got to the clerk, it was easy to provide the shipping info and send the packages on their way. Thanks so much for being friendly faces when so many people out there just go about their jobs without any customer service skills. I appreciate it!

I have used this FedEx for multiple drop offs, as our company has an account. This was the worst…read moreexperience I've had at any. The two ladies at the front help customers were impatient and rude. They were both treating the man ahead of me and it's no patience, then I gave them my package everything filled out and the lady was rolling her eyes and huffing and puffing. Extremely POOR customer service. I will never come back to this location again.

Taheim went above and beyond with my issue wouldn't recommend any other store but this one.read more

Super unprofessional and rude! Then when I called him out for it, told me I was the one being rude…read moreand to go somewhere else

Speedy service and there is also a self service station. Its always in and out for me…read more Amazon returns are also a breeze here. Great service and customer support.

DO NOT USE THIS LOCATION…read more We shipped our brand new sneakers for Valentine's Day for our friends wife and the sneakers we sent is not what was our friends received. Our friends received someone's nasty worn sneakers. We are disgusted with this! You stole from us and our friends. What a disgusting human being to have done this! Of course we call the store and no answer! Never ever go here!!!

Disappointing and Frustrating Experience -- Please Read Before Renting a Box Here…read more I rented a physical mailbox at this UPS Store for a three-month period. I was given a key and told I'd have 24-hour access to my box -- one of the main reasons I chose this location. After only a couple of weeks, the store went under reconstruction, and my mailbox was suddenly no longer available. I received a call informing me that my box would now become virtual instead. During that call, I was told that, as an apology for the inconvenience, I would receive one month free. However, after my initial three-month term ended, I began receiving multiple calls, texts, and emails stating that my box was due for renewal. When I called the store to clarify, I explained that my mailbox had been converted to virtual and that I had been promised an additional month at no charge. I was then told that the "free month" would only be applied if I renewed for another three-month term, which was not what I was originally told. After several calls and growing frustration, I spoke to Jeanette, who was very understanding and assured me she would correct my account and apply the free month as promised. Despite this, I continued to receive renewal notices. When I called again, I was told not to worry about the notifications and that I could come in to renew after the extra month without any issues. When I went into the store to renew, I was informed that I now had to pay a late fee because I hadn't renewed at the original three-month mark. I again explained everything, only to be told that the free month would now only apply if I renewed for 12 months -- yet another version of the agreement. And it gets better -- at the time I decided to cancel, I still had mail in my box. The agent initially told me that I'd need to pay the late fee before I could receive my mail. It took another employee stepping in to clarify that this was not true, and only then was I given my mail. Still, imagine being told your mail would be held until you paid a disputed fee! After all the back-and-forth, inconsistent information, and lack of accountability, I decided to cancel my box altogether. There was no effort from the staff to resolve the issue or keep my business. **Buyer beware: get everything in writing -- especially any offers or verbal promises. This particular UPS Store seems to make up rules as they go or change policies depending on who you talk to. There are many excellent UPS Stores in the area that provide clear communication, consistency, and genuine customer care. Unfortunately, this location is not one of them, and I won't be doing business here again.

Anyone having issues file a complaint here:…read more Florida Attorney General Consumer Complaint And Federal Trade Commission HORRIBLE EXPERIENCE AT THIS LOCATION!! FROM THE RECEIPT BELOW I WAS CHARGE A "OTHER MESSAGE SERVICE" OF $50 WHICH IS A MADE UP FEE BY THE EMPLOYEE'S THAT WORK THERE. IF YOU LOOK UP THE TERM OTHER MESSAGE SERVICE FOR THE UPS STORE IS HAS NOTHING TO DO WITH HOLDING YOUR PACKAGE, BELOW IS THE CRITERIA OF A UPS STORE HOLDING YOUR BOX WITHIN A 5 HR WINDOW.. When You Will Likely Be Charged If you simply address a package to the store's street address without being a customer or using an official UPS hold service, the owner may charge a "Package Receiving Fee". Typical Fee: Often $10 per package. Daily Storage: Some stores also add a daily storage rate (e.g., $3-$5 per day) if the item is not picked up quickly, though 5 hours is usually within their initial "receiving" window and most locations don't charge this fee. THIS IS NOT RIGHT ESPECIALLY A $50 FEE FOR 5 HRS I've called other locations and I got a price range of Free of charge or $5-$15 for the week

Great staff. Always helpful. Best price for cell service! Saved me $30 a month with the Affordable…read moreConnectivity Program!!

This group is always responsive when I have new associates that need their services. They travel if…read moreneeded and provide everything our company needs when it comes to this service, I will continue to use them and recommend them to anyone.