I will never visit again! First I walk in 1 person on the floor. This dude continues to look down at his phone before actually acknowledging my presence. I needed a factory reset on my 2nd phone, just needed a little help. This dude said no, u need to call samsung. I took it home super angry. I did search in the settings & there were the instructions. Tmobile didn't have time to assist, he can milk the clock and social media. . read more

I am writing this because I believe credit should be given where it's deserved. My aunt older lady in her early 60s is always afraid of going to upgrade her device because there isn't many people who are willing to help her the way it should. We were greeted by both staff members, Flor was so kind and patient she helped my aunt buy a new Samsung device and all I can say is thank you for taking the time to help my aunt even though I was there ! Flor explained the trade in amount, the credits, my aunt also got a free watch and that was because Flor informed her of everything! I'd definitely come back and recommend my friends and family around that neighborhood to be helped by Flor. Hopefully this gets you her ! Thank you again for all of your great work and knowledge! read more

T-Mobile lies to get sales! Customer for years with insurance but couldn't get a quality upgrade. The sales person told me the phone case and screen protector would be free.... The next day I'm charged full price and it's added to my monthly bill!! They told me I could get a Apple Watch 8 for free with a line.... Went back and they were like that does exist it's another low grade watch. She probably would have done what she did with the phone case. Tell me it's free and put the excessive cost on my monthly bill stretched out for 2 years! False advertising! read more

I purchased a tablet that didn't meet my needs. I had 14 days to return it. On day 14 I was stuck in traffic and called the store to see if I could get a one day extension to return the tablet. The manager said no. I was able to get to the store 15 minutes before closing and after being interrogated by the manager I was able to return the tablet minus a $20 restocking fee. I asked them to waive the fee, they said no. I had to call corporate to get the fee waived. And the nerve of them to ask if I wanted to buy another tablet after this poor service. The sales reps are good here but the managers are horrible. Go somewhere else! read more

Horrible wait time just to return 2 phones, why not have 1 person dedicated to accept payments and return jump on demand only when having a long wait, once the wait is taken care of and then take care of the other customers with their needs after. read more

This is the worst T Mobile store that I've ever had the displeasure of visiting. The service is slow and the service reps are too busy engaging in personal conversations while other customers are waiting. When they finally get around to servicing their next customer it's hard to hear what's going on because they're blasting 'mumble-rap' music on the wireless speaker system. I'll just deal with the traffic and visit the Inglewood location before I ever spend another dime at that location. read more

Came in to check my SIM card cause it's defective and the whole store smells liked weed all the employees were high had red eyes and smelled like weed when I asked one of the employees why it smelled like weed she was idk while you clearly can tell she has super high read more

Great customer service kept me laughing the whole time and got a free donut out the deal with my new S9+ thanks Floyd and Crystal. It's like Siegfried and Roy read more

Worst Company ever they passing me around customer service to store because they sold me something that doesn't have anything in it! I should be charge what i have screw T-Mobile!! read more

Every time I come to this mobile whether slow or busy, I consistantly encounter friendly customer service and am helped throughout. I have a complicated phone history that always happens to be a challenge for any T-Mobile representative ,however, they always tackle it with top-notch efficiency. Miguel H. Is the one who helped me the most by going the extra mile to solve the issue rather than dismissing it and giving up. I am impressed by the team's effort to come up with a solution and in the end give the consumer what they came in for. Everyone else was also helpful and friendly. I recommend this mobile, the other reviews do not do it justice. read more

Floyd and Aidan were very helpful and had me in and out in a flash, they made it headache free and very easy for me to get my phone and honestly I'm leaving very happy with these guys and I'll be recommending them to everyone !! read more

The representatives at this T-Mobile store are very friendly and welcoming . The T Mobile rep that helped me today was named Floyd and he was very helpful and explained everything well . He thoroughly answered all my questions and any concerns I had with my phone plan and other services . Not only was he friendly he was very charming as well. I recommend Floyd for anyone looking for excellent customer service . read more

I tend to go to this T-Mobile often as I have been with T-Mobile for 11 years and this one is the closest to my home. I went in today to switch out sim cards as I added a line to my account, was given a incompatible sim card and pay my phone bill. Long story short, I wanted to get a iPhone 5 sim card to fit my phone. Fast forward: When asked by the representative (LaSaun) what could she do for me, she started the morning off very sour. Her tone was nasty and snobby. Every attempt to ask for help to switch sim cards, I was hit with dismay. Exhibit A: I asked for a sim card that could fit the iPhone and the representative (LaSaun) stated that she would have to charge me $15. I informed her that the previous representative who sold me the sim card did not specify which size sim card he was selling me and she asked me if I asked him. I stated that I didnt think it was my obligation to ask but his duty to inform me that they initially sold me a incompatible sim card and at least should take the sim card and give me a credit. She stated that she couldn't do that and gave me the snarkiest look and tone of voice. I thought maybe because it's Monday but she kept going almost appearing to taunt me as a customer along with informing me with incorrect information. Exhibit B: She, "representative of T-Mobile" (LaSaun), stated that if she changed the sim cards, she would need to activate the new sim card and I would lose my current number that I have had for 11 years. Clearly this is completely wrong considering I work for an actual INTERNET company and you can swap the sim cards and it will work. I asked her was she sure and she said that she was. Now at this point, I am extremely irritated because the representative did not do anything to assist me. I finally asked her, "what can you do for me then?" That is when she (LaSaun) replied again for the fourth time, "I can charge you for a new sim card!" Complete and utter discuss with her attitude, I asked for the manager. She never was empathetic to the situation, #customer service 101. She kept speaking over me and wouldn't allow me to finish my sentences, she kept rebutting all of my regards. I explained the situation to the manager and she immediately gave me a credit for the inoperable sim card without issue. I explained how the tone of the representative (LaSaun), was and the manager apologized. When asked to confirm the lies of the representative (LaSaun) the manager had to save face and stated that the representative (LaSaun) had to tell the worst case scenario first. I explained that the representative (LaSaun) was truly combative and did not want to assist me as a LOYAL customer of 11 years! With this type of "Customer Service" either LaSaun's employment with the company, will not be long or T-Mobile will continue to lose loyal customers. I informed the manager (Erica) that I would be leaving a review as I have never in my 11 years of service with T-Mobile have had such a poor experience. Wish I could give this location a no star as the same representative (LaSaun) doesn't appear to want to represent the company in the best way! read more

Please people do not go into this tmobile store , terrible customer service. There's so many tmobile stores that you can go to. I recommend the tmobile store on rosecrans and central , by the panda express. read more

Went in store looking for a replacement phone. Sales rep assisting Jacob claim to be manager. Name tag said otherwise was rude and had bad customer service. read more

Hi I was at t mobile today standing in line so there's was one person in line so I'm get behind that person so there's other people in the store but not in line now Doris the worker comes get everybody in line name skips over me to go to the other people put their name put me after that lil races bitch people get a Lil positions and act ugly... want go back on main and century t read more

Currently waiting to be called It's 5:35pm on a Wednesday and it's pretty busy. I already don't like how I walked in and no one helped me, everyone just stares even the security guy. Lol Everyone is pretty much scattered since theirs no seats to sit on besides this small bench that fits two people so that sucks. They should really make a sign of where someone should sign in, I'm trying to figure where's the line or where do I sign in until finally I saw someone signing in on a clipboard that was way on the other side. Overall place is nice and clean, parking is a pain in this little plaza though. read more

FLOYD thank you for the wonderful experience not only are you fine as hell your customer service is as good as it comes 5+ stars you are the business!!! when your Century and Main T-Mobile make sure you ask for FLOYD he gets the job done read more

Your hours say closing at 9pm its 7pm bad for customer sevice. Never come here and expect customer service no wonder they have such low ratings smh read more

I'm a customer of theirs and bought a phone, not that it's not functioning well I went in to exchange to a new one and was told my phone didn't have insurance anymore and they didn't know why. I felt like I was robbed, and in addition to that worst customer service. I don't recommend this phone company to anyone, this company is just fraud. From now on I'm looking for a other company with good customer service, where they actually care about customers. read more

I bought 3 phones, asked them to put insurance on all 3 the day of purchased, now that one phone was acting up, I went to see if they can help me and was told they couldn't do anything because the phone didnt have insurance and was told at first the warranty ended October, then later on they told me the warranty ended December 2 and that they couldn't do anything and was told to call customer service. Also the person who helped looked like he didnt care what was going on and kept telling me he couldn't do anything to call customer service. Worst service in that location! read more

As I walked in in with my mom everyone was very friendly !! A gentleman by the name of Floyd helped us out and he was very friendly and helpful. I worked in the retail business for 4 years and let me tell you Floyd had such great customer service and had such great energy. He was able to help me and my mom get her dream phone I was very pleased with the friendly environment. And will definitely recommend my friends and family this location. Thank you Floyd if you ever see this read more

Everything was great. They just didn't have my phone. The employee knew what he was talking about and was very helpful.