Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Quick in/out. Phone had locked up and was unable to restart. I was quickly provided attention and…read morethe gal knew the secret touch; press volume up/down and power button all at once to unlock and restart phone. OooRah! Never experienced this problem before so a trip to store was in order. Glad it was just a simple fix.

First, I got there at 10 am which is when they say they open. door locked no one there. after a few…read moreminutes someone starts to unlock window covers but leaves the door locked. another employee pulls up and goes in but they tell me it'll be a few minutes before I can come in. Finally I get let in and the employees disappear. finally one comes out and I tell her what i need (just a phone cover). I'm told to wait for her system on her iPad to warm up. more minutes pass. what should have taken 5 minutes to do took 20. Gen Z at their finest..

12/24/21- Friday…read more Great customer service by Akash (?). The line was long. Other than that, it was awesome!!! Thanks!!!

Service. Last October I upgraded my device. Both my roommate and I purchased screen protectors…read more Both had free replacement. Guy that helped us started that since my roommate is an AT&T employee it would be on her account and all we had to do would be come in and they would replace it for us. On our visit today, the employee stated that we needed the box and had to scan the QR code on the back of the box and needed to go to another location to have it replaced. None of this was told to us at the time of purchase. As a matter of fact, the employee at the time put our screen protector's on and threw the boxes away. Should he not have started this at time of purchase and given us the boxes? The employee today did not seem at all interested in helping us. He did not even attempt to Abe's her account to see if we had any other options. I guess since this was not a commissionable items he had other things to do. Will not be purchasing anything here in the future.

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

Apple was charging me double the price to replace my water-damaged screen, with no guarantee that…read morethey would be able to retrieve my data. Cellular Geeks fixed it for $100 and also told me if there was water damage, they could fix it. The phone screen glitches a little, but I can look past that. I would go back in the future! The owners are also really nice!

I went yesterday to get a data recovery. They did excellent job and I got the data as well as…read moreexternal drive which I can connect to my Mac and see my old computer data. All in one day. Thanks Sam and Ayaz

Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

On Saturday, 11/9/24, my phone unexpectedly stopped working. I couldn't send or receive calls or…read moretexts, and the IMEI was locked. I used a different phone to contact TM support. The story is too lengthy to detail here, but I spoke with three different support representatives over three days and received three different explanations as to why this issue was happening. On yesterday, I visited a TM store in a nearby city, but the experience there was subpar at best. Frustrated, I decided to try once more and went to the TM store in Allen, TX, today, 11/14/24. As soon as I walked in, I was greeted by David. His calm demeanor and insightful questions put me at ease right away. He checked me in, took time to understand my situation, and started working on it immediately. After a bit, he asked a few more clarifying questions, made a call, and even suggested a few alternative solutions in case the main fix didn't work out. Ultimately, he got it done! David was outstanding! If you ever need to visit a TM store, the Allen location is the place to go if you're looking for a genuine, service-driven experience. Specifically, seek out David--he'll go above and beyond to help you. Thanks, David, you're the best! I also want to mention Robert, the Store Manager. After David successfully unlocked my phone, I asked to speak with Robert. He's just as genuine and welcoming, sharing with me that enhancing the customer experience is their main priority. Thank you, Robert, for leading the way! Ernie

08/24/26- Monday (1500)…read more Awesome customer service!!! Look for Mr. DP. Located inside the Walmart (5001 Mckinney Ranch Parkway; right next to Dunkin Donuts)

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