Be VERY careful if you go to T-Mobile (Iron Horse)    7000 Independence Parkway, Plano, Texas…read more(store 472D). The salesperson did not tell us (the whole) truth. For $207.87 a month, we were told we could have a different plan, with new phones and watches. When our bills arrived, they were about $100 a month MORE than what we were told. This happened a few months ago - hopefully there have been some personnel changes! This is not really a T-Mobile store but an 'authorized' independent dealer (there's now a notice to that effect on the front door).  The folks on T-Mobile's billing department have done what they can to offset this misrepresentation, but clearly this business is not to be trusted.

My first experience with T-Mobile wasn't the best:…read more Unfortunately, I'm really disappointed with this T-Mobile store. I signed up in October 2024 for a family plan that was supposed to be 5 lines for the price of 3. Since then, I've been overcharged every month because the promotion was never honored -- I've been billed for all 5 lines. When I noticed the issue, I came back to the store. The staff admitted the promo wasn't applied correctly and even called T-Mobile support for me -- but nothing was fixed. Their only "solution" was to tell me to cancel the 5th line, but only after paying for a full year of service on it. Seriously? They also said I'd receive credit for the 5th line for that year, but that never happened. I've returned to the store three times to follow up -- each time I was promised a call back, and it never came with no resolution. I have to say that the staff (Rina and Daniel) was always nice, but unfortunately that didn't help at all with my problem. I'm not planning to go back, and I will connect directly with T-Mobile. Sadly, at the end I will lose a 5th line and pay for the fourth that was supposed to be free. If you're still considering signing up here, double-check everything -- especially if they're offering a promotion. Because once something goes wrong, you'll be on your own.

It is difficult to give a one star rating because the first time I went to this location on…read more11/26/24 to purchase a new phone Snigidah provided one of the best customer service experiences I've ever had. She took the time to show me different phones and the features on them. She was knowledgeable, courteous and kind. She told me about a Black Friday special they were having on tablets and told me to come back that day and said the hours would be 8:00Am until 9:00Pm. When I arrived at 8:00 on Friday the door was locked and there wasn't anyone there. I sat in my car and waited and was about to leave at 8:06 when "Elijah" came pulling into the parking lot and went inside. I waited a minute or two and went to the door but it was locked. I stood there for a moment as he was at the counter on their computer. He finally looked up and acknowledged I was standing there by holding up 10 fingers. I asked through the glass because I was still outside, You open at 10:00? He nodded his head yes and held up 10 fingers again. This was so weird because I was talking in a loud voice from outside and he never came to the door to talk to me. He was quite a distance away still behind the counter. Annoyed he started pointing down towards me and the ground. I stepped back and saw he was pointing at the hours posted by the ground and it said 8:00 AM so I held up 8 fingers. Still standing behind the counter he shook his head no. I walked around the the other door he had gone into and opened it, stuck only my head inside and said, Sir are you saying you open at 10:00? He said, "Yes and if you don't leave I am going to report you as trespassing!" I said your sign out front says you open at 8:00. He said, Then the sign is wrong! I tried to explain the lady that helped me a few days before also said you open at 8:00. He started speaking over me very rudely and again said, I'm going to report you as trespassing. I DID NOT walk across the doorway.(I really hope they have all this on video) I went to my car to leave and I saw the sweet lady that helped me 3 days before pull up in her car and go inside. I got out of my car and went to the door again and she recognized me and smiled and opened to door for me to come inside. I said, When I was here Tuesday you said you open at 8:00. She said, Yes, that is correct, we are open. I'm happy to help you, please come in. Looking at Elijah I said, Why would you tell me you open at 10:00? He said, Ma'am we open when we are ready to open! I said, I am reporting you to upper management. He said, I AM the manager. That's when he told me his name was Elijah. (Asian, approximately 5'7, long black hair down to his shoulders, beard and mustache. I said, You have no business being a manager if this is how you run a business. He went to the back room and when Snigidah went back there to retrieve the tablet I was buying I heard him say, I told her we open in 10 minutes! I guess he didn't think I could hear him. Upset that he blatantly lied I said, That is 100% not what you said! Three times I asked him if he was telling me he opened at 10:00AM and he said yes. I am still shocked by his behavior and hostility towards me and that Metro would employ someone like him that not only has absolutely no customer service skills whatsoever but is also a liar and threatens to call in and report me for trespassing when clearly the posted sign showed them to be open for business. After he arrived late if he'd only come to the door and said I am sorry I'm running late this morning but I'll be with you as soon as possible I would not have been upset at all. Please do not respond to this review with a generic scripted response as you have with all the other negative reviews people have posted about this location. Just do something about it by fixing the problem Is all I ask.

Sonny helped me out on a Sunday morning not long ago. He is very knowledgeable, patient and…read morecourteous. Any time I get helped by an employee like him, I really enjoy interacting with them. Over a span of many years, I have hired and managed hundreds employees at UPS and Fedex. He's the kind of guy I would hire on the spot, so he would not get away.

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

Awful customer service. I was in a few weeks back to purchase a new cell and accessories. A man…read morewas in line ahead of me. He was treated so rancid. He was the only Anglo in the place. The manager, woman, was speaking Spanish to the other staff about the man. She stated he was homeless and her dog was smarter. Really? I took my business elsewhere and I recommend others, particularly non hispanic customers do so as well.

Our agent was ok just not great. He'd present products, we'd agree then the product would not be…read morein stock. Then when presenting options on Smart Watches he could've kept things simple. One price is quoted then another price presented because of taxes.

Quick in/out. Phone had locked up and was unable to restart. I was quickly provided attention and…read morethe gal knew the secret touch; press volume up/down and power button all at once to unlock and restart phone. OooRah! Never experienced this problem before so a trip to store was in order. Glad it was just a simple fix.

First, I got there at 10 am which is when they say they open. door locked no one there. after a few…read moreminutes someone starts to unlock window covers but leaves the door locked. another employee pulls up and goes in but they tell me it'll be a few minutes before I can come in. Finally I get let in and the employees disappear. finally one comes out and I tell her what i need (just a phone cover). I'm told to wait for her system on her iPad to warm up. more minutes pass. what should have taken 5 minutes to do took 20. Gen Z at their finest..

William helped me resolve an issue quickly and efficiently. He was professional and courteous…read more Thank you William!

I don't know if service is as bad in all AT&T locations but the last few times I have been to this…read morelocation have been a total waste of time. The associates were rude and didn't act like they wanted to help or even be there. Save yourself some frustration and go somewhere else.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Beautiful T-Mobile location inside and outside compared to other T-Mobile locations. They also have…read morevariety of selection of phones and phone cases in the store with different values. However the service unfortunately was not so great initially as the person who helped us was not very knowledgeable in the phone plan we needed. We were looking for a pay as you go phone plan as the value was pretty good at T-Mobile compared to other service providers for my dad however the person who helped us did not know that this plan will not work with his phone although this was an extremely easy thing to look up for and what made it worse was her rude demeanor and attitude. Thankfully towards the end the manager at the store made it right and provided us with a refund.

I came here on a Sunday evening after 3 PM to exchange a phone and the customer service was…read moreoutstanding. The store was clean. Parking lot was empty 10 out of 10 experience. I came here on a Sunday evening after 3 PM to exchange a phone and the customer service was outstanding. The store was clean. Parking lot was empty 10 out of 10 experience. I didn't get the customer service representative but I took a picture of the receipt to show her employee #

They need More employees to help or actually do there job. I clocked in for an appointment got…read moreskipped 3 times and only here to exchange warranty accessories waited a whole 1hour and half and still waiting....... Jose was the guy that skipped me and then try to actually check accessories to make sure it was not working and it did not worked like I had told him he has now been making me wait longer on purpose and I am still waiting and I asked for manager and still didn't get no help he told me her name was Andrea after 2 hour wait long he said he couldn't find device on system on purpose and then finished exchange accessories

Forced to ask store to seek help after AT&T phone customer service persistently refused to address…read moremy attempt to get help addressing its report that it's records reflect I have more than one service with it when I on,y have mobile, for nearly two hours insisted the actual account number read directly off my myAT&T app didn't exist and refused to address other suspicious activity on my account. The store representative confirmed my identity and the accuracy of the account info I provided to a different customer service rep who in addition to claiming I have other services I didn't order and reporting information on my account not matching mine. Nevertheless AT&T continues to dent any identity theft or other problem with my account. Sounds like it's still playing fast and loose with customer data a cybersecurity even as it is still working to settle liability for other prior similar mishandling of customer accounts and data. https://complexdiscovery.com/att-repackaged-data-leak-2025-new-risks-from-old-breaches/