Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

Screen turned white and touch wasn't working, they charged me almost 300 dollars, and after that my…read moreFace ID wouldn't work and my phone will randomly stop working. until 3 months later, My phones screen completely turned black and stopped working again, they charged me 300 to temporarily fix nothing !!! DO NOT GET YOUR PHONE FIXED HERE!

Made my phone worse :( took it in to find. The screen on an Oled and got an lcd (my fault) but they…read morenever told me the battery would now last 2 hours Still a nice place I guess I got unlucky

This place is great. I came with a parent to shop for electronics and found what we were looking…read morefor fast quick and in a hurry. As soon as we walked in we were greeted by John g and Sandy. Turns out they're both from Telecom- so if you have questions go to them! We were helped with our interests by Sandy who knocked it out of the park with his customer service skills. Sandy helped us look up all kinds of info and stats to ensure my mom had exactly the speaker she needed versus something that would've been overkill. That kind of sincerity and care goes a long way so naturally we bought it. As a matter of fact, it was such a good experience we went with a different color speaker altogether. They had a different color at a different store but we kept it local. In terms of price point it was well below anything online including Amazon prime. We were then helped by Jose in the TV department, the one and only! to locate a TV that was in high demand, and ofcourse, exactly the brand and size TV that we were hoping for. In this case we walked away with the inky one in stock so it was a great success. All in all a great experience and a lot of consideration.

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

I when to the t mobile that is located on 88 st and 92 av in Miami,I have to be honest when I got…read morether I was very upset not because of them,I was having a very bad day ,I got there by the time that their was about to close ,by my surprise here come this young lady whith a beautiful smile on her face,and right away she started helping me whith everything,and answering all my questions,she mame me feel welcome,I'm very surprised this young lady is not a supervisor,she has a lot a knowledge and has an excellent attitude,very professional and make forget about my bad day for a wonderful costumer service,her name was Isabella Lopez I really hope someone above her read this and finda out what a great worker this young woman is.very grateful costumer.congratulations for the amazing costumer service. thanks T mobile.

Friendly and I was helped ASAP. Lots of staff members present, here people seem to still want to…read morework lol. Great service

i visited t-mobile store #8732 today and received unacceptable customer service from a rep named…read moresebastian. i went in to finance an apple watch, ask about upgrading my phone, and turn in my trade-in device. sebastian was only interested in the watch sale and dismissive about everything else. he incorrectly told me i couldn't trade in my phone--but after i insisted and asked for a manager, he went to the back, confirmed i was still within the trade-in window, and processed it without explaining anything. his lack of communication and poor attitude were unacceptable. i asked to speak with the store manager mike--he refused, said the manager was "in a meeting," and promised a call that never came. that's when i decided to write this review. clearly, the manager doesn't care either. this is not how you treat loyal customers. you're losing people to verizon and at&t for a reason.

They just Locked door in my face at 6pm when the sign says closing at 7pm. I can't believe them!…read moreThe normal hours were 9 and sign clearly stated 7pm. This means there doing what they felt like not caring what there telling there clients! Some guy pointed at his watch it's 6!!!!!! What horrible customer service. No class .

Went in to discuss revising our service based on AARP discounts that are advertised. Service was…read moreterrible. Employee/Representative claimed it was false advertising and was rushing to be done apparently he was more concerned with getting lunch because he was "F--king hungry" (which he told another employee) than helping out. We left without getting any resolution.

Horrible customer service experience. I bought an iPhone 7plus 3 days ago and it has a problem…read moresince the start. I waited a long time in the store even though there was only one customer in front of me. Everyone has an attitude, especially Gabriel. He called my name when it was my turn, then didn't acknowledge me for several minutes. He acted as if I was bothering him by simply daring to come to the store. He asked me a question, left without explaining why, came back and still with an attitude told me I need to take my issue at Apple. This might be their policy, but things still have to be handled politely. Given their poor customer service, attitude and policies, I regret switching to At&t and wish I had stayed with Sprint. My service and phone were working fine. I switched to lower my monthly bill and now I'm stuck with a phone that doesn't work and rude people. After the above experience I went back to the car and checked their policy online. It says they must accept returns, so they have to honor it. They were trying to send me through the Apple loop to have my brand new defective phone repaired, instead of exchanging it like their policy says. That would have taken a long time with shipments and all, instead of just replacing a defective product. I'm so glad I read their own policy. I'm waiting again, I'll post how it goes. The second employee was nicer. The only way to avoid the restocking fee is to take it to Apple. ‍

Awesome place.We were with a worker named Naairah. She was nice. She told us about being able to do…read morea trade-in deal by trading in a iPhone 14 and getting an iPhone 17 Pro Max for around $11 a month. We did the trade in and it was successful. The new phone wasn't damaged or anything so that's another pro. The only con about this trade-in is that now the phone can't connect to the car's Apple Carplay bc of a new charger.

The best store in the area with the best customer experience. other places they just care about…read moreselling you stuff but here they really care about you. Jorge the manager is amazing and his team are really professional and knowledgeable and willing to help you. High recommend.

It is great to do business with someone honest and fair prices. The fact that he has a mobile…read morerepair makes it even better. Definitely recommend and will use again. NanoTech earned a spot in my phone book.

I'm giving them 5 stars because they are incredibly fast and mobile. Their quick response time and…read moreability to come directly to you make the service extremely convenient and efficient. Highly recommended!

This customer service is great, very nice guy. Best prices in Miami! Highly recommended :)read more

From the owner: Retail Cellphone store, specialized in Unlocked Phones. iPhone Repairread more