Amazing experience. Best service I've ever had regarding customer service and cell phone service. I…read morealways have service unlike T-Mobile. I would always have dead zones. Verizon is the best! Sign up with them now

I sat there for 2 1/2 hours and listen to this kid try and sell me on everything under the sun as…read morehe continued to charge me. The price started at 104 that I paid and then I paid an additional 322 to pay off the device and all I wanted to do was just get a couple accessories to protect the brand new phone that I got as they sit there and tell me we can put it on the account and it's gonna be OK and I don't have to pay this much today. But because seven months ago, I was late on one bill they're not able to charge anything to my account We paid $600 just to get out of there with a " tier, one trade-in value,"I have no idea. They create unreal. Expectations for stuff that's not even real. Zeke if you're reading this get a new job, because honestly, you suck at your boss thanks for absolutely nothing.

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

When businesses prioritize their customers needs and provide attentive friendly service as was the…read morecase from Thomas today. It creates repeated cutomers. I brought my phone in for service today, and was ecstatic that he was able to fix the issue with my phone. Although a little pricey, I was very happy that I didn't have to buy a new phone.

Beware. Got tricked with the bait and switch because I told them I was desperate. Asked for a…read moremotherboard swap and they said yes with an identical phone. I bought same phone but they said it needs to the same year or it won't work, 2025 vs 2026. Talked me into purchasing their $180 pre-owned phones with "offers" that cover future part "they cover", not including the screen because that cosmetic not an actual part. The next day the screen starts glitching so I take it back because they said the phone has 180 days warranty before i left. He said once they fixed my phone with my motherboard the "offers" are voided and should have been informed because all sales are final. They wouldn't open it up to see if it's on their tech. Kept giving me offers on buying another phone from them insisting it's my part. No info on their warranty either. Becareful and ask tons of questions, spent $250 only to use first phone they told me I needed to buy for the simple motherboard swap.

Used to dislike this location but new management and staff is great very helpful !! My new go too…read morebecause they take their time !!

Anthony, store manager, was wonderful to work with. We came back to this store to buy 2 more…read morephones even though there is a closer Cricket because of his custumer service.

Just because I really want to save you a bunch of time driving, say, from Sugarhood to Midvale, if…read moreyou go here and you find a phone you like, definitely take your account info with so you can have them activate it there. This may save you taking a new phone home and trying to activate it, then finding it was flashed to Cricket, such as I did. It will also save you from having to call them, being told it can be flashed back, driving back to the store, being told it actually can not, after all, be flashed back and then having to go on the hunt for another phone. Look, mistakes happen and these are very nice people. This kind of mistake can easily happen, but this burned up an hour of my time and while they refunded the phone, I am out the time and the gas and the hassle. They seem pretty knowledgeable and try really hard to be good to work with, aside from that part. Their used phones are a bit more, but they are also generally in very nice condition also. Selection was arguably the best I found in about 5 stores today. They had a 4 star review going until then, but as it is, check them out. Just make sure the phone is checked before you leave the store, unless you live close and/or don't mind maybe going back.

They suck! I went in to get a Verizon iPhone flashed over to Cricket the woman said bad news it…read morecannot be flashed over at all. I took it to Cricket they didn't even charge me and it took less than five minutes. She lied about it, she was probably just to lazy to do it.

Screen shattered and threw it out so didn't bring in the screen protector. They didn't put my…read morepurchase into the system so now I'm SOL!

Wasn't great customer care! Was not impressed at all. Thinking that I could trade my cover in for a…read morenew one of the next model I was denied fairly quickly - products are products - so much red tape in the way for the same type of stuff!

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.