UPDATE 2/6/6026 I called the customer service number provided in reply to my review. They still…read morewould not honor the deal sold to me and would offer me a "cell phone Accessory" for the salesperson lying to me. It is a definite theme that customer service does not exist in this organization. So basically, they can lie to get a sale, customer gets screwed but here's a cell phone accessory sold a package to me would not honor package sold to me when I went to pick up my phone. They even called the salesman that sold me the package and confirmed with him that is what he sold me. But they still would not honor it.......completely lied to me to get the sale on 2 phones, a watch and home internet. This is NOT a Verizon coporate store and that is where the problem lies

Completely useless. This is not a corporate store and the individuals working here have very little…read moreknowledge. Pointless. There is zero inventory. I'm locating a corporate store or returning online OR switching my very long term loyalty elsewhere as they couldn't help me with not one thing I went in for, including poor data much less upgrading my phone or reducing my costs. Customer service is poor to nonexistent.

I Have never had to wait this long on hold to speak with someone.20 minutes so far, I am starting…read moreto believe there is no one there. I have been with US Cellular for over 30 years and I have these many issues. I have not even been able to switch over to T-Mobile yet. Which I do not believe I will. I will be switching to another carrier. I have never had issues in the store I was always treated polite and service was great. Not sure why it takes over 3hrs to get a new phone. 25 minutes and still on hold. Ridiculous. Jean Z

T mobile is super miss leading with 2x faster home internet because I tried it and was back in the…read morestore 30 minutes later to return the equipment. The employees were very friendly and helpful but they either don't use the product as full blown internet with no experience using the product or don't know . As a person who regularly uploads 4K HDR videos that upload at a rate at .81 mbps would probably take a week or more to upload, this is not real internet but a weak hot spot. Advertising is for this product is completely false and un realistic as Internet, see my real speed test.

I was in this Verizon wireless location an the representative "Jordan" did an amazing job helping…read moreme out getting a new phone! Over 20 minutes on hold with corporate an a total of an hour helping me out. Ask for JORDAN he is one of the best!!!!!

I switched to T-Mobile about two months ago, and I have been extremely dissatisfied with their…read moreservice. I wanted to trade in my two phones, and the sales rep, Mark, kept pressuring me for weeks to turn them in so I could receive credit. After dropping off one phone in January and the other in February, I still haven't seen any credit reflected on my account. When I called customer service, I found out that Mark no longer works there. It turns out, he took my phones and then left. This has been an awful experience with shady business practices and terrible customer service. I would not recommend T-Mobile to anyone.

I needed my sim unlocked from this iPhone XS Max that my friend gave me. My friend's provider was…read moreAT&T and I have Straight Talk. We went in and a lady that looks about the age of 19-23 was the one that talked to us and she said "oh just do it on the website" and refused to help us again while the other workers just sat there staring instead of helping.

Both Damian and Von are exceptional. They were extremely helpful, professional and patient. They…read moreanswered all my questions and now I am happy new member to at and t . I am very pleased with their customer care and would recommend to everyone this specific location .

I'm taking away a star after what happened over the weekend. I stopped in to upgrade and was told…read morethe phone was in stock and proceeded with trying to process the account upgrade. Unfortunately I didn't have my card on me that is tied to account payment, but I was told that I could go home, enter the card info and complete the purchase in app. So, that is exactly what I did. I received confirmation and drove all the way back to the store. When I arrived, I let someone know I was picking up a phone that I purchased through the app and... nothing. No phone. Even when I was told that it would be held. Apparently another employee canceled my order a few minutes after I left home to pick it up because another customer wanted to buy it. Now that's some real BS right there. Because even though it was confirmed sold, and noted for in-store pickup, it was sold out from under me. The only option I was left with was to order through the app and hope the phone arrived in time to transfer data and drop off back at the store before my upcoming vacation. Luckily I only had to wait a week, and had a couple days leeway to do the transfer and drop off. But the entire experience was just disappointing.

Ed Dave and that lady did great service for us . They were patient and attended to all our needsread more

Had to stop in to pick up some equipment. Turns out they did not have what I needed at this…read morelocation. They asked me to go to the one near Southridge. I asked if they could call to ensure they actually had the equipment. After the call, they said that location also did not have what I needed. They ended up sending me to a third location in West Bend. We'll see if that location actually has what I need when I get there. Stay tuned...

My dad went to return equipment and a very nice employee noticed my dad looked annoyed and then he…read morelet my dad go when another customer was up there so respect to this employee (Don't know the name) Thank you!