The frustration with my smart phone was quickly resolved when I stopped in the Verizon store on E…read moreState Hwy in Palm Coast. Aimee Pierce was quick to resolve my issue while explaining the finer points of cell service and the SIM card. Professional and clearly knowledgeable, it was a pleasure to deal with her. Have no problem recommending this store and sales associate to current and new Verizon customers. Thanks Aimee,

Stopped by 5290 E State Highway 100 Palm Coast and was fortunate to have Aimee Pierce assist with…read moremy phone transition. She is very skilled and has the perfect personality for assisting with phone technology. I was very satisfied with her knowledge and assisting in transitioning to Verizon.

Best and most efficient UPS store in town! Friendly and…read moreorganized! Great with Amazon returns too!

I tend to give people the benefit of the doubt, but this was such a poor experience that it…read morecompletely soured my day, and I'm feeling anxious about whether my package will arrive on time. Before going in, I got a shipping quote through the UPS app of $29.60. At the store, I was quoted $58.55 to send the same small flat envelope. I later realized the app had shown a UPS My Choice member discount that doesn't apply to shipments purchased at The UPS Store, but at the time I genuinely didn't understand the discrepancy. I politely asked why the price was nearly double what I'd seen in the app, expecting an explanation. Instead, I left feeling talked down to. The employee also complained about customers coming in expecting lower prices, which made the interaction even more uncomfortable. There were several other moments that left a bad impression. She asked me to approve my purchase while the screen was displaying a $300+ transaction that actually belonged to another customer, then seemed annoyed when I pointed out the issue. In the middle of helping me, she walked over to the prepackaged drop-off area and began tossing packages from the blue bin into the yellow bin while cursing about customers who couldn't follow the instructions. One of the packages landed on the floor not far from where I was standing. I've had consistently positive experiences at the UPS Store on N. Ponce de Leon Blvd (north of town), so I know this isn't representative of every UPS Store. I understand misunderstandings happen, but customer service matters. Unfortunately, this experience fell far short of what I expect. I left feeling uncomfortable and disrespected, and I won't be returning.

Great service from Carlos. My iPhone 13 Pro Max just needed a charging port cleaning fread more

Fixed Mt Samsung s10 ( reinstall back glass and new battery) at a very reasonable price!read more

~diagnostics fee $155 was required upfront yet no call back or follow until "I" had to pursue text…read moreand calls for update after a week and a half. ~ at time of equipment drop off was verbally informed the diagnostics fee could be applied towards a new printer if required a new printerhead yet upon making my follow up call because of not hearing back there was no mention of that applicable diagnostics fee being applied towards a new printer due to defective printer head evaluation. ~ upon pick up to retrieve my equipment, I reminded of their verbal diagnostic fee statement that they would apply the diagnostic fee towards a new printer as stated during my initial drop off. ~ I was told that he would circle back to me with comparable printer options to apply the fee to and they would let me know the pricing on a new printer. I insisted that it not be a refurbished printer, as I had already looked up my type of printer that I retrieved back, knowing exactly what Amazon was charging for it.. ~ not surprisingly that I never heard back anything. Not a text not a call, nothing same as after I dropped it off. ~ hugely disappointed and I recommend you save your money if you require any type of diagnostics. ~ it's unfortunate for them as I would have possibly utilized additional service needs and possibly offered recommendation, but unfortunately, I cannot do so because I walked away completely and totally dissatisfied after the initial reassurance that the diagnostics fee would be applied towards replacement equipment. ~ even after I reminded of all this and his lip service that he would research and contact me back with a comparable option to apply the diagnostics fee for a new printer 'not a refurbished version.' I never was contacted again with his follow. he knew he was making an easy $155 from me and never provided any services only empty words.

Im not one to leave reviews normally, however I want to tell people that the staff here is amazing…read more When my entire family was out of work over Covid and quarantines, I was honestly afraid we would lose all of our agreements when we got behind. But Tim didnt let that happen... Worked with us till we got caught up and never once threatened us to take anything. Now we paid normally and what we could extra after missing some payments. But its refreshing when working with these kinds of companies that the first thing wasnt to pick up all 4 accounts just to make some goals at the end of the week.

staff is well trained at being polite and nice... but trying to charge me for something I DON'T…read moreWANT is not cool... $120 for trash software for a laptop i was interested in, yet the software was not already installed, i had to install it myself, which never would have happened... (TRASH SOFTWARE)..... i told them i did not want the software, the basically said tough... its not our choice, you get it no matter what. ... with this i ripped up the contract and stormed out very pissed... i was going to go back the next week to buy a washer/dryer set, they can kiss that revenue good bye.

These Are Amazing! Accidentally Downloaded An App That Completely Took Over My Device. I Remembered…read moreiTech Is Located Very Close To My New Address and I Immediately Went There. The Tech Looked At My Device and Performed Some Electronic Magic RESTORING EVERYTHING I Thought I Had Lost. Then, They REFUSED PAYMENT. BRAVO ZULU!

I foolishly allowed a thief/hacker to access my laptop, that had access to every bank account,…read moreevery password, every bit of identity information about me. I was panicked as they got into my bank accounts and wrecked havoc. Working with Wells Fargo Bank, they recommended iTech Repair for the clean up of my laptop. To add to my panic, I had to take a flight later that same day. I went to iTech and spoke with the very personable Nick, who was certain they could quickly and professionally accomplish the malware removal, virus removal, and computer security remediation for both my laptop and mobile phone. iTech went to work and within two hours cleaned up my phone and laptop, which was heavily infected. They were courteous, responsive, professional, thorough and efficient. Clearly they knew their stuff. They provided me with a list of infections that had permitted access, which I then could provide to the Wells Fargo Bank fraud investigation unit. Fast, efficient, engaged, polite, responsive and cost effective. I'm greatful to the iTech crew for their efforts and appreciative of Nick's courtesy and explanations. I totally commend them to you without reservation.

I have going to this store for over 30 years. Most of the time the service was great. I called and…read moreask Bobby if they had chainsaw chains, he said yes bring it up. I get up there he is eating his lunch. I understand that, but instead of telling me give 15-20 minutes and I will help you. He said I don't have time for that and we are backed up, one person in the stor. He should of told me that before. I will be going to Melrose or Interlachen from now on, they have more inventory anyway.. D Riley

Apparently being the only game in town has made them complacent. We will not be doing business with…read morethem again. The cashier is very rude. One would think a family run business would have more pride. The next closest hardware store is 20+ miles but worth the drive to be treated well.