I went there to get a new iPhone 16 since my old one was broken. The service was fantastic and they…read moredid it in a reasonable amount of time Since I am in college and needed my dad to be on the phone they were awesome with helping us out. I loved the service and this was the best Verizon I have been to. Never had customer service from Verizon like I did when I was there. Would tell anyone to go to this location for any service with your plan or phones.

(one star is the lowest rating available)-Had a new phone set up at this store, voice mail etc…read more did not work- called this store and spoke with the individual who did the work- instead of offering to correct the problem, he referred me to verizon 800 # tech line- they were not able to correct the issue and transferred me to Samsung's tech "support" who could not solve the issues. I spoke with the manager of this store- he did not offer to correct the issues, and refused to issue a refund.

Tooba was great - in fact, while we were working with her we noticed the whole staff was engaged in…read morehelping other customers. First good experience at with cell phone provider we've had and worth skipping several on the way to this one!!!!

This store is the best store I've ever been to. Tooba is very experienced and very patient. I'm so…read moreglad I came to this store. she helped me set up my phone, my watch and my iPad. she even helped me set up my Netflix and other streaming services and gave me so many discounts!

I got an iPhone 17 pro max and it was so cheap and easy!! The guy was so nice! I think you should…read morecheck this place out

I went to this store because I wanted to add my husband to my existing plan. No biggie.. right???…read morewrong!! This ordeal was a total nightmare from the moment we walked through the door. The rep was so unhinged!! He asked me if I had ever been to this store to which I replied the truth: No. and that is when things took a turn for the worse. He said "well is shows you were here on 12/24." I said nope I would have recalled that. Is the day before Christmas I was at work and rushed home to prep the food. He then said you are lying I cannot help you. It shows that you were seen in this store before" I called verizon and spoke to a manager who helped me over the phone to get the new phone line and the new phone for my husband. I was on the phone for like an hour and this guy just sat there and refused to help me. the worst part... I didn't get the phone my husband wanted and the rep on the phone did not add insurance and now his phone is broken and we have to pay out of pocket for a new phone. All because of a rude rep that made what should have been an easy transaction hellish. AVOID this store at all cost.

I recently cancelled all of my Verizon services, Wireless and Fios due to overpricing. I was sent…read moreto this store by the Verizon representative who processed my cancellation to return the Fios equipment because it is a "Corporate Store". When I got there before I even opened my mouth, I guess they saw the equipment in the bag. A little bug eyed Manager said we do not take it here "this is a wireless store". He would not look at the email from Verizon with the return instructions and locations. I was very upset and may have said a couple of words i should not have. He threatened to call the cops on me if I did not leave. This is a terrible store with terrible customer service and a inadequate Manager. If you dont believe me look at all of the "1" rated reviews. DO NOT DO BUSINESS AT THIS STORE.

Steve is very knowledgeable and very helpful. I recommend him highly. He truly a geek's geek.read more

Today, just after noon, I arrived at this location to pay my bill. It was the 3rd time I needed to…read moredrive in because my autopay kept failing after providing a new card. I was greeted kindly by a man at the door but immediately noticed at least 6-8 employees standing around looking bored plus another several back behind the desks. There may have been 1 other customer at the desk. I explained my situation and calmly expressed frustration that previous visits to get help fixing this problem were unsuccessful. The man politely asked if I had a Verizon app. I let him know yes but it was not allowing the change. Previously I received some help from another employee there and a phone call, but still the autopay did not function. He let me know that the only way to update auto-pay was through the app. I again looked around at the at least half-dozen employees looking bored and stated that if it is more work for me to fight with an app then it is to sign up with AT&T I could just go do that. At this point a tall man standing in the center of the group of employees quickly interjected himself into the conversation and said something along the lines of "That's fine you can go do that". I had my 3yo along with me and so chose not to engage any further. I walked out in frustration and disbelief at the interaction. If this is the current culture of customer service at Verizon, I'm out. I am now, after nearly 25 years as a Verizon customer, in the market for a new carrier.

I am still getting no where with this company. After doing the steps they gave me to do to resolve…read morethe issue, my name is still coming up as fraud. Does anyone have any suggestions. This is very frustrating and taxing. I explained the issue until I'm blue in the face. My friend also called and clarified the transfer. Still my name is coming up as fraud. I need this off of my name STAT!!! Suggestions please! I have called so many numbers with no success.

Strongest praise for Ziaire and Brandon who worked for several hours on the phone with customer…read moreservice to successfully resolve a complicated trade in issue, without the benefit of getting any commission (we bought a phone at a different location). Their outstanding customer service was most impressive.

DO NOT go to this store for any help. They have employees who have no idea of Verizon's policies…read more Call Verizon directly or go to a real Verizon store.

Re educate the sale people on the detail specification of each model of every phone they sell!…read more *** Beaware od Sales people over selling things you do Not need. ** The Samsung S25 Ultra is Not user friendly. The store in question did not carry a verity of different colors in a stock. ** The main warehouse in Texas Had sent 5 phone before I finally received one which was not chip , crack or look new when they were actually used. ** the Store may claim a 30 day warranty, but Samsung direct has a 1- year warranty which the each store has to honor ! . I here that these days you you can get the same benefits by switching to T- mobile at less than half the price ! ** You have nothing to loose to check them out !

I live at Creekside Sr Apts at 100 Burgess Hill Way in Frederick, Md. Our door call service has…read morebeen broken for almost 2 weeks. Guests cannot call up to residents to be buzzed in. As a result, we have to come down and let visitors in, EVERY TIME. A lot of us are not mobile so this is a hardship on us. Verizon takes the money for this service but slow to resolve serious issues.

They contacted me to pretend they were going to investigate and fix the issue. I haven't heard back…read morein weeks. What a joke.

spent over 4 hours shifting a personal phone account to a business account after the convinced me…read moreall my promotions would stay the same. lost them all, bill tripled! went back and watched them "fix" them, another 4 hours and still promos were not carried over. Verizon corp cannot help fix their mistakes. leaving Verizon because of this shop.

We would give a negative star review, if that was an option. No one in this corporate store wanted…read moreto make even a small effort at customer service. All they did was tell us what we could NOT do, which was no help at all. We'd called Verizon ahead of time, since we'd been this route before. Our Jetpack had failed AGAIN due to the swelled lipo battery, a common problem. As expected, we spent more than an hour on the phone to resolve the issue they could handled in less than 30 minutes, if they had been willing to do their jobs. We were taken better care of last year in a San Antonio Verizon store, where the employee knew it was just a matter of submitting an insurance claim and sending us off with a new Jetpack. She took care of the problem. There is definitely something wrong with the management here at the York store!

This has been my best experience with VZN starting with the store manager , Steven and Will. Will…read moreis an apple wizard and solved all my problems! Best customer service I have experienced since Pandemic abd before.

Doyle was by far one of the most knowledgeable and friendly sales reps I have ever encountered. He…read morewas direct and accommodating as I upgraded my iPhone. The skill of Doyle could be seen also through his trainee, Landon, who also excelled. Verizon in south hanover has a gem!

Will only go to this Verizon store out of the ones around here. The guys/gals here are personal,…read moreprofessional and very knowledgable. If they do not know something they find the answer our for me. My rep Doyle did everything for me and was helping me choose the best options that work for me. He didn't force me t buy anything and was honest with me. Amazing job! I will always go here for my Verizon needs.