These people are scammers. They add stuff to your account and claim they are part of the plan but…read morethey are not. They also don't remove the items. It best to go to a corporate store. These scammers here charge for everything. I was told by another rep that i should not have been paying these fees. I'm going to contact BBB and any government agency I can.

I've always used Verizon but with budges tighter I needed a different plan. I want to give a huge…read moreshout out to Nate & Christian. Not only was in & out in less than 20 min but I couldn't be more satisfied with my new plan. They were super friendly, had patience with my Karen like questions, and gave me the best value with genuine smiles. Yay Nate & Christian Christian & Nate

This is a corporate store. I've been coming here for two years now and each time I've been here the…read morestaff has been professional and very well trained. I'm always very pleased with the service I receive at this location.

I DO NOT RECOMMEND THEM! I was with them for over 6 years…read moreand they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price.

Dannie is fantastic! He's so friendly and helpful and I wish all sales representatives were like…read morehim. I would definitely come back to specifically the store!

We went into the store to get some help with a phone problem. Monte greeted us and helped us…read more Monte's customer service skills were top notch. My recommendation is to have Monte provide the other Verizon store located off off Lower Sacramento Road, near Lodi Walmart with some customer service training. Thank you Monte for your help and customer service. Our interaction with you has restored our belief in Verizon.

Walked in on a Sunday with no appointment. Kolby was already with another customer but made sure to…read moregreet us and tell us he would be right with us. He was able to help us with also being attentive to the first group and other groups that walked in. Excellent multitasking and customer service. We hope Kolby helps us every time we are here!

Monte was amazing! Very helpful, friendly and not at all pushy. He got all four of our phones…read moresetup quickly and efficiently.

JD was so nice to deal with. He really tried to help with a phone base problem I was having. He…read morecares about his customers. He recommended I call tech support, and they were able to fix the problem. Thanks JD!

Jesus is a fraud he signed me up for unnecessary things on my business account that he never…read morementioned or I ageed to. I got those "fees" the following month by surprise. I hope karma gets this store and it goes out of business.

Very nice and very wide aisles ..found everything I needed and store was very easily to navigate…read more I didn't have time to browse cosmetics but can't wait to!!!! Used the restroom and it was very clean and well stocked as well Used self check out and was on our way !! Very nice experience and thank you !!!

I went shopping couple days ago and went to Guest Service 3 team members standing there. A Team…read moreMember Alissa just stare at me with no smile and like judging me look like i've done something wrong. Bought a total of $100+ and the Team Member Riley after scanning all my merchandise told me I can grab a bag next to the other table instead of bagging it for me. "ALWAYS" when I go to guest service the night team members are not helpful, & very rude. They need to be not on that department or give them a real training how to be a good guest service person. Coz these 2 and the otheare always not serving a guest right.

Do not go to this store. They are not a corporate ATT store. If you must go to ATT, go to the store…read moreon pacific Ave. the employee and manager are going to try to scam you if you are not careful. They got us to sign up for 2 lines, but we caught it early so we were able to get it canceled. Once again avoid this store.

Do not go to this location if you don't want to get scammed. Worst service ever and they'll scam…read moreyou at any chance they can get. I came to the store to get the promo phone by moving my phone number from another carrier. Hira, who helped me said she has to get a new number first for me to take advantage of the promo. Ok, so my understanding is that the new number will be replaced with the phone number I am porting over. When I saw there are 2 numbers on my phone, she said no problem, cancel the new number the next day. I came home, checked my account, and I have 2 active phone numbers, meaning I will be paying monthly for each of these numbers. Additionally, The new number was attached to the payment plan and the phone number I ported over is under BYOD, meaning if i cancelled the new number, the promo is no longer valid and I will end up paying full price on the phone. Furthermore, my account shows that I was signed up to Next Up and protection plans which was not brought up in any of our conversation nor I authorized to have these add-ons. I came back to the store to let her know what I am seeing in my account and asked for it to be corrected. She said that's how it needs to be done. When I asked for the manager, she said he is not around but will be in the next day. I asked her to undo what she had done but she replied rudely that she can't help me and turned her back on me and disappeared to the back office. Such action gave me the impression that what she did to my account was intentional to get more sales. She never apologized for the error, but rather became rude when I called out what she had done to my account. She ignored me and showed no interest whatsoever in helping me. I came back the next morning to talk to the manager, Junaid. The manager said he can cancel the new line, can give me a new phone for my ported number but I will have to put a $150 down payment. The promo was $0.99/month, so of course i declined as this was another attempt to get more sales from me. This went on for a couple of hours as he said he's unable to undo what was done. He asked me to try the corporate store to reverse the upgrade. This store is a thirty party retail store. So I went to the Pacific store and was basically told that they're on the same system and both stores have the same reversal capability. I was fed up and frustrated. I called ATT customer care, explained to them the situation and was advised to tell the store to process BRE (Buyer's Remorse Exchange). The manager was still trying for me to keep the new number and asked me to cancel my ported number, which I declined. So now my ported number is in limbo because the ported number is linked in the phone device that I just returned. Buyers beware! Do not go to this store!!! They will take advantage of you any chance they can get and hope to get away with it!! I call this elder abuse and this is illegal! They're exploiting older people (who knows, maybe young people too) and this store needs to be investigated! This store also violated several consumer protection laws including but not limited to: 1- Unfair Competition Law (UCL) - this covers various fraudulent business practices 2- Consumer Legal Remedies Act (CLRA) my experience caused me tremendous stress and loss of time due to their deceptive acts 3- California False Claims Act (CFCA) - this store demonstrated multiple deceptive business practices. Deceptive sales practices are illegal in California and this store demonstrated all of the above. And AT&T corporation is equally liable of this deceptive sales practice especially if they have received multiple complaints about this store and had done nothing to address the complaints and to enforce the store to be in compliant with consumer laws nor did they assist the customer to correct the error from their end, overriding what the store had done.. AT&T Corporate has responsibilities and obligations to consumers in protecting their rights, regardless where the transactions have transpired. third parties or corporate retailers. The AT&T name is still displayed at the storefront and services are being carried out under the AT&T logo.

I just needed a glass screen protector installed on my tablet today. And I was fortunate enough to…read morehave Liset take care of the install. My screen protector was installed without any bubbles or misalignment because she was so careful on properly adhering my protector to my tablet. I think I put off a year or more in even using my tablet because of difficulties in finding a person skilled enough to do a decent protector install. Thanks again Liset and my apologies if I happen to spell your name incorrectly.

Exchanging the Apple Pencil for the Apple Pencil Pro…read more Checkout line is zero people I'm next and I have my receipt. No brainer Even exchange Same price Easy peezy

Customer service is always great. Parking can be an issue at certain times of the day. They always…read moreseem to be well stocked. I recommend this store.

Today we got the best service from Jesse and Miriam. Around…read morethese days, customer service is dead but they were both a breath of fresh air. Polite, patient and accommodating. Thank you!