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    Universal IT Technologies

    5.0 (3 reviews)
    Open 8:00 am - 8:00 pm

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    Services - Universal IT Technologies

    Home network installation

    Telecommunications

    Cloud services

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    1 year ago

    Business owner information

    Photo of Gabriel R.

    Gabriel R.

    Much appreciated for your review. Glad I was able to assist!

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    7 years ago

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    11 years ago

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    Lingo Communications

    Lingo Communications

    1.0
    (56 reviews)

    I've been a customer for about 20 years. I originally signed on with Excel Communications, and my…read moreaccount was absorbed by Impact Telecom when Excel went out of business. Not sure if Lingo purchased Impact, but my correspondence now comes from Lingo. On the plus side, I'm saving a pretty healthy amount every month compared to what I was paying AT&T for similar service. Here are a few of the annoyances I've experienced, both with Impact and Lingo over the last five years: 1. The modem box that they send has two phone jacks. I only needed one, but I thought it was great to have the second jack as a backup in case something went wrong with the first. Something did indeed go wrong with the first jack a few weeks after they sent the box. I moved the phone line to the second jack and asked Impact to replace the modem. The customer service rep refused to do so and told me to just keep using the second jack. Fortunately, that jack has continued to work properly since 2015, but if it ever fails, then I have no way to receive an incoming landline call. 2. When I was using AT&T as my landline carrier, I could do call forwarding to my cell phone. In practical terms, that meant that if I was unable to catch an incoming call in the first few rings, it would roll over to my cell phone and I could still take a live call. Impact / Lingo does not provide that feature. That's probably a minor issue for most customers, but I always wanted to be available to take calls from family members or business contacts right away. 3. The Impact / Lingo web interface allows me to add phone numbers to a Blocked Caller list. I've been updating my list weekly for the last five years, meaning there should be hundreds of numbers in that list. One day about a week ago, I started getting a barrage of calls from telemarketers and scammers, many of which have called me before. I checked the Lingo web interface, and all of my blocked numbers had disappeared. I asked customer service to restore those numbers, and someone wrote back telling me to check the lights on my modem. I explained that this had nothing to do with my modem and that the problem was that they lost my data. They said they didn't have a backup, so I asked them to simply send a spreadsheet containing my incoming calls for the last 24 months. They sent one month of calls and said older data wasn't available. I replied by sending them a spreadsheet containing older data that it took me about 2 minutes to pull off their website, and asked them to send the remaining data. At that point, they simply stopped responding.

    They are awful - our fax line hasn't been working in months, and I learned that all the phone lines…read morein our city were decommissioned 6 months ago. No one told us.... I called to get a refund since I have been paying 150.00 a month for nothing. They sent out a technician twice who confirmed the lines were decommissioned. They won't give me a refund and state I have to pay a contract cancellation fee. My contract renewed 3 weeks ago.

    Universal IT Technologies - homenetworkinstall - Updated August 2026

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