On Friday, May 24, 2024, the service manager was working alone with many people waiting for his…read moreattention. He deleted data from my old phone before asking for the Apple ID password. I gave him what I thought was the correct password when he asked. He had already begun the data transfer rendering both my old phone AND the new phone inoperable. I left the store to go to the Apple Store in Grand Rapids which he assured me that Apple could fix. Because Apple needed 23 hours to send the proper password, and it was close to the Apple Store's closing time, we had to reschedule a 100+mile round trip visit for the following day. Due to my husband's illness, we were unable to return to Apple Store on Saturday. We rescheduled for Sunday. When we arrived on Sunday, Apple sent a message that it required 4 more hours to send the password. Sunday was short hours at the Apple Store and there wasn't enough time. We rescheduled for Monday. Monday I returned to the Apple Store and received some help. It was necessary, however to reschedule for backup on the computer for Wednesday to make certain that I'm not losing any data. (Tuesday was another day devoted to my husband's critical illness) Today is Thursday. I'm paying for 2 iPhones neither of which is satisfactorily operable. My old phone is telling me that it is unable to sync "some" data from the iCloud regarding Health and Maps. I am afraid to delete my old phone's data until I'm positive that I can use both of those apps. Maps, for example, doesn't connect to the car . I borrow my husband's phone to take us where we need to be for appointments for him. In short after 2 tanks of gasoline, many hours of inconvenience for several people, lots of money, and still no resolution to the problem because one person didn't ask the necessary question before starting to deactivate an older model phone, I will never shop at Verizon for devices again!

Local flagship stores for both AT&T and Verizon have terrible service…read more Basically if you want a new phone and plan and stuff, go here instead of the other stores. The other stores are understaffed and overcrowded. These guys a pretty solid in their service. I had to switch from Google Fi (which has weird transfer rules) and these guys were able to figure out and guide the switch efficiently. Cheers to these guys! Screw those other stores.

My husband loves any store not connected to a specific carrier so we had to stop in. The first…read morething I notice was how wonderful it smelled inside and the second was how kind the employees were. In my husbands words "the guy with the dreads was cool". My husband was chatting with the employees while I looked around. The answered all his questions and were telling him about pricing and such. Everything was fairly priced in my opinion and my husband said he would definitely come back next time we're in Holland. I always enjoy seeing my husbands eyes light up when he sees a store he wants to go to and his eyes definitely lit up when we saw this place. Thanks Ace Communication for being awesome.

My iPhone started behaving oddly and after heading into my local carriers store front they…read moresuggested heading over to ACE Communication and have them look at it. I walked right in and was promptly greeted. After a quick run down of the issue. The tech took it to the back, worked on it and had my phone working great again. I apologize for not remember his name (maybe Sean).. but good spot and good customer service. I highly recommend

The Absolute worst in planning or needing assistance with any house project, does not give updates…read moreof cancelling till past the hour, claims to have tech's and creates an appointment but does not have tech's and offers a commitment and guaranteed tech after the scheduled service date that never happens

Alexis was great! He called ahead of time to confirm our appointment time - which I appreciate. He…read morewas polite, made sure that we were involved in the positioning on the mounting process, asked us for feedback, etc. He went over and above and would highly recommend him to anyone needing TV mounting. Great experience and will use Hello Tech again. 5 out of 5 stars for Alexis

They had what I needed appliance wise but the worker was very rude, I asked a simple question about…read morethe console I was about to drop 350 dollars on , and the balding mf behind the counter gave me a snarky response and was rude throughout our whole interaction even when I tried to be nice and make some conversation. Whoever this worker is, needs some better customer service skills...

I came in for a new cord for my Nintendo Switch wall charger. I explained what was happening and…read moreAaron suggested another method of charging it before buying the cord I thought I needed. Turns out, he knew what he was talking about and directed me to what I actually needed. Now, my switch is charging and I'm a happy customer! Thanks Aaron!

Can you say "Highway robbery!"? I needed to ship a vintage…read morerifle scope that sold for $5,750. I set up shipping with UPS online-cost (fully insured) was $98. When I tried to print a label I got a message that because of the high value of the item, it had to go through a UPS employee in person. Not knowing the UPS customer service on Clyde Park was shut down, I started there. An employee outside the building told me The UPS Store was nearby, so I went there. After considerable key punching, the clerk quoted me $248 to ship the package-including $178 in insurance! I told her the online price was $98 and her response was "Well, we charge retail." I stopped at the Wayland Post Office on the way home and was quoted a price of $94.60 for priority mail, including their maximum available insurance of $5000. They took it, promised to handle it carefully, didn't give me the attitude I got at The UPS Store, and had it to my customer in Nebraska two days later. Geoff C.

I do a LOT of returns at various UPS Stores due to Amazon and the nature of my work. I have been to…read moreSEVERAL UPS Stores, in MI and in several other states for work. My experience at this particular location is the worst customer service I have ever had at a UPS Store. In short, visit another location if possible. Longer explanation below. I had two boxes of light fixtures to return, they were delivered to me from Amazon as one order, and when I hit return on the website, I had one QR code provided to me from Amazon. When I arrived and they scanned my phone, the girl working at UPS refused to return the boxes, said I needed a bigger box for both. I could purchase it there, or return home and come back. I had one code, and it needed to be in one box. I asked why, as that has never been a issue before. BACK STORY: I have returned hundreds of items in my lifetime. Sometimes with up to 10 on 1 QR code. She was (rudely) insistent, that I needed 1 QR code per 1 item. Again, NEVER have I been asked for 1 QR code per 1 item. I stepped aside trying to look on my phone about how to get another code. While I waited I watched her help another customer. A woman with her arms full of smaller items as an amazon return. She told her the same, and made the woman purchase a cardboard box from UPS for $5. They put all the items in the box before processing the return. I stepped up again, asked if it was a new policy? She looked at me, and rolled her eyes, said it was always the policy, and they have always needed one code per item. I said "ma'am, I do hundreds of amazon returns at tons of UPS stores across the US, with multiple items, can she help me understand why is this the first time I am hearing this?" And she blew me off, and said that wasn't true, I was mistaken. A co-worker turned around and got involved and said "she is right, we tell everyone this.." I was confused, frustrated, and they had given me a LOT of attitude that I was wrong and they didn't want to deal with me. so I left. Drove to another location 5 min away. At the second store they were polite and explained: they can put things in plastic bags if they are smaller, but the items need to fit in medium boxes they send back to Amazon.. my 2 light boxes were too big, and would need to be processed individually. The other store helped me with my phone and getting 2 QR codes, and politely helped me understand the policy for the future. It was all handled quickly in a few min. This location was rude, dismissive, and gave no explanation. They also charged the woman ahead of me $5 for a box. After it was all done, it made me think they are just scamming people to buy extra boxes at this location.

My laptop had a very strange and intermittent issue. It just was not operating normally. I took it…read moreinto Computer House Calls and Duane spent some time removing some unwanted programs and organizing some files. He got it running as good as ever. Unfortunately, after a few hours of use, the intermittent issue (that he was not able to witness) started up again. I called Duane and he immediately "remoted" into my computer. He spent at least 45 minutes eliminating every possible cause of my intermittent issue. After all his effort, Duane FOUND the issue! Duane is a rock-star and went above and beyond in my case to solve my problem. I cannot recommend Computer House Calls enough!

I have used the services of this company three times and found them to be honest, knowledgeable and…read morefriendly. They met their service completion deadlines each time and gave me a complete explanation of the problem(s) they found. I recommend them highly and see no need to use anyone else.

Gretchen is an amazing worker! I hope this review gets to her! She helped my disable self with…read morepacking and was so sweet with me.

James is the best service manager! He's always been extremely helpful and kind. I love this locationread more

The employees at Pak Mail are amazing. They are super patient, lend me a free s wrap box if I need…read moreone to ship something and pack everything up for me if I didn't have said box. I've been going here for years because I can use them as a UPS drop off for returns and I'm always in and out in no time. Love this place and the fact that I don't have to drive to a UPS every time I have to return something!

I stopped in on July 6th. The employees were not wearing masks, there is no plexiglass or other…read morebarriers. I have since read a much earlier review that said the employer does not require such precautions. The employer also does not require any of my further patronage in light of such a total disregard for my safety and the safety of his employees.