I usually go to the Verizon store frustrated with things I could remedy if I just used a little…read morebit more patience or call the store. I had recently had to switch my phone because the charging port to my old phone was messed up. I should have just got a new phone but I settled for a refurbished one. I think all phones being called new are refurbished or at the very least programmed not to work after awhile but I'm probably wrong about that. Anywhere, the gentlemen at this Verizon were dressed very professionally. I was pleasantly surprised! So I went in and in less than 5 minutes I was already walking out, thanking the gentleman, and on my way. Technology is not my strong point. Oy vey!

This storefront says "Verizon" but they are only an authorized retailer. When I came to do a free…read moretrade in, they lost my phone and I was charged for the full thing. When I tried to come in and rectify the problem, the manager said they would look into it but I did not receive a call back and the manager was not present in the store the 3 other times I came back to figure it out.

Sylvia provided my family a great experience coming to T-Mobile. She was very knowledge, patient…read moreand gave us the best options catered to my family's needs. I highly recommend going to her to make the switch to t-mobile.

This store has horrible employees. One lady in particular named Fatemeh was extremely rude and…read moreracist against elderly people. She was focused on filing her nails the entire time and lied when asked her name . She gave a fake name and then when asked for her card she went to the back and didn't return . Had to ask another employee to get her business card to see her name. When she finally came back she kept doing her nails and could care less. This woman should not be employed in a customer service job! Called to complain to the manager and will be contacting corporate office as well.

Thiany is extremely knowledgeable and helpful. She diagnose the problem I had with establishing…read moreservice on my new iPhone. She got it taken care of quickly and was exceptionally professional. She a fantastic service leader. I appreciated the time and the attention that she provided and she l it took care of my situation in a highly proficient manner. Thiany is a true value to your organization. I will definitely recommend individuals to visit this location because of Thiany!

We came in hoping to switch phone providers, our representative was great. our visit on Thursday at…read morethis location was of 6 hours, there was issues with porting lines, we come back the following day Friday and spent another 3 hours only to go back to our previous phone provider. my husband was still required to come in to this business which all these 3 days where an inconvience. we made unnecessary purchases, wasted a total of 11 hours in this location and never did the manager come out to help or support. we asked and called the manager and that coward never showed his face. This was a waste of time, money and we missed a lot on our kids events these 3days with ATT

This place was pretty friendly. I drove over here from a distance to get a iPhone. They took care…read moreof me and sent me about my way. The service was really good. I would definitely come back.

Opened product…read more Item looked new/unopened but once opened, the apple watch screen protector was full of fingerprints. I spent $60 on a few items so im disappointed.

Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

Just came yesterday to get my iPhone 16 pro fixed here. The guy gave me a good deal which was in my…read morebudget and had it done in just 20 minutes. Had a great experience here definitely gonna comeback in future if I need anything. rrecommended

I did not have a good experience at all at this location…read more Earlier in the day, I placed an online order for a phone and selected in-store pickup. The website stated my order would be ready within two hours. After waiting, I called the store and spoke with Junior, who told me they had not received my order and instructed me to contact AT&T customer service. I followed his instructions and contacted customer service, who confirmed my order had been processed and should be available for pickup soon. After waiting several more hours, I called the store again and spoke with Junior. This time, he stated that he did have my order but that he would need a manager's approval. I was confused because this requirement was never communicated online or during the ordering process. Junior informed me that the manager was out for the day but that he could call her to see if she could override it. After speaking with customer service again, I was informed that this was not accurate and that my order should have been able to be completed. I called the store back and explained what customer service told me. At that point, Junior changed his response and said he would have my order ready within 15 minutes once I arrived. When I arrived, he was able to complete my order. However, during the setup process, I noticed my previous phone service had already disconnected. I asked whether my number would transfer to my new phone, and he said yes. I would have appreciated being informed beforehand that I would temporarily be without service, because I would have waited until I was home to complete the transfer myself. Overall, I felt like Junior was very dismissive and unhelpful throughout the entire process. He was short when answering my questions and did not make me feel like he actually wanted to assist me. Regardless of whether an order is placed online or in-store, customers deserve the same level of respect and support--especially when making a significant purchase. Unfortunately, because of this experience, I will not be returning to this location. I will also be sharing my experience on my social media platforms so others are aware of the customer service I received.

I had the pleasure of speaking with Giselle on the telephone, prior to driving to the store. She…read morewas courteous, attentive, and very pleasant while listening to my concern with the switch to Google messages. When I arrived at the store, she possessed great customer service skills. She was very knowledgeable about my issue and offered an alternative solution for the plan I was thinking about as well as purchasing a new phone. Thank you Giselle for being patient and being an outstanding representative for ATT. I recommend this ATT store.

I recently became a first-time GameStop customer. I had a great experience here. I am so grateful…read morefor the team at the Meyerland location. I have no knowledge of gaming consoles, but needed to purchase a Nintendo Switch for a very special child as a surprise. My initial inquiry put me in touch with Deon, a manager. After listening to my wants and needs, he made a few suggestions and referred me to a location that would be closer in proximity. I was met with the most knowledgeable and professional staff in Meyerland. Gwen and Jasmine were warm and welcoming. Gwen went out of his way to explain my options. I didn't feel like he was just attempting to make a sale. I could tell that he genuinely wanted me to get the best gaming system for my needs. Jasmine suggested age appropriate games that I could consider. In the end, I purchased a Nintendo Switch. The gift was well-received. I appreciate Deon, Gwen and Jasmine for making my first Game Stop experience a great one.

They placed a limit on the evolving skies pokemon booster packs. GameStop does not have limit on…read moreany packs. Manager then proceeded to sell else bull other boosters without a limit.

Yes, KoKo was so professional and went beyond to take of our needs. She was friendly with a warm…read moresmile. When my husband and I left it was like leaving family. All were great! Ron and Debra Steele

David was a tremendous help! Walked me though everything i needed he's a huge asset to the company!…read morekeeep up the hard work David! THANK YOU!!