I was unlucky enough to be stuck with an incredibly rude, unprofessional, and incompetent staff…read moremember twice at this location. He refused to help me deal with a difficult situation and told me he was done talking to me, because he didn't know what to do. Rather than simply say "I don't know, let me find out", he acted like there was something wrong with me. It was so terrible and infuriating. I will never step foot in that location again, even though the other staff have been fine and it's close to my home.

Horrible customer service skills. Very rude, offensive and even threatening at the Boston causeway…read morest Verizon store.

The Boylston Street store has such a wealth of wonderful employees -all eager to help. My…read moresituation was complicated with 4 phone lines and a watch to switch. Starting with Vivian, the store manager and then Leisha- they walked me step by step (and I'm old) through the process. I have been in several times since with various new phone issues and they were very knowledgeable and patient with my lack of technological know how. I highly recommend them and the T-Mobile service I signed up for-

Salesperson was completely unhelpful when trying to upgrade my phone. Told me I needed to get a…read moreminor crack in the glass fixed before I could turn it in and gave me no further info. Went to T-Mobile on Boylston and they set up an appointment for me at Apple to get the phone fixed, gave me the upgrade while my phone was being fixed, and took care of everything free of charge with an $1100 Trae in value. Go to that T-Mobile. This one is useless.

I had my iPhone 14 Plus phone screen replaced while I was on a business trip in the city on June…read more4th, 2025. Initially, the repair took quite a long time as the shop's replacement parts were also faulty and additional parts had to be brought from another store. The repair took about 2 hours. Unfortunately, the work done by CPR lasted only 3 months. I had to pay another few hundred dollars to have their faulty screen part replaced on Sept. 2nd by another repair service. This service informed me that certain sensors and the waterproof seal had not been properly reconnected during the repair that CPR completed. Not only did CPR take an exorbitant amount of time and money to repair my phone, they also cut corners and used shoddy equipment resulting in more money out of pocket for me to once again repair the poor work completed. Would not recommend.

went here to get my screen fixed, and oh boy I thought it was fixed but a week later, my phone is…read moreworse. It cannot be turned on by tapping it, it is like a frozen screen, I can only change the volume or use the button to turn my phone off and on. I can't go into the Home Screen, or input my password, the screen doesn't work. actually wth, this store made my phone worse

Pan Pan and Anthony were very helpful in assisting me with my recent phone issues. My phone worked…read morewell aside from being unable to charge through the port. I initially went in for a diagnostic and trialed two options for fixing my phone to no avail. They offered me a refund for the repairs that did not end up solving my issue and let me know that they could proceed to take another step, but that it could end up bricking my phone if it did not work. I opted to err on the side of caution since my phone still functioned and decided to pursue another option that Pan Pan suggested based on my insurance/warranty. I was able to get a replacement phone quickly after he assisted me with the paperwork involved so I'm grateful for his excellent service and knowledge of the repairs/insurance. Overall it ended up being cheaper than the cost of the repairs too.

DON'T GO HERE. It is a SCAM. They knowingly put bad glass on a iPhone 17 twice. They admittedly…read moresaid they sold me glass from a bad batch twice. Their website states they don't void any existing warranty. LIES LIES Instead of giving me a refund they told me to sue APPLE. Literally paid them $260 just to have to go to Apple to actually have the phone fixed correctly. NO CUSTOMER SERVICE..

Beware. I urge anyone considering this service to carefully…read moreexamine ii's online reviews. I booked a service for 10/4/25 and waited 4 hours for a no show, no call. Like a fool was willing to offer a second chance and rescheduled for 10/5. one hour prior to service was informed of cancellation. I'll find a company that delivers. Beware.

This is a zero star review! A technician confirmed an appointment then calls me 2 minutes later…read moresaying there is a conflict of schedule and tried to reschedule me for a different day. When I called the technician out for confirming the appointment even though there was a scheduled conflict he got defensive, gave me attitude and hung up on me. He then cancelled the appointment on me. Why would they confirm the appointment if he couldn't make it? It doesn't make any sense. I cancelled the service due to my experience and they tried to charge me a $50 cancellation fee. This company is a complete joke. I would never recommend anyone to use this company. Sony the technician you should do better and be more professional. Please stay away from Hellotech!

Again I recommend this place . Be polite and you will get fast craftsmanship and cheapest deals…read morearound . Broke another screen on my phone . If you're wondering if it's a android or iPhone to cast judgement, they fix both . Also I think 2 watch batteries less than a C note . That's 100 credit card kids . C nite A Century is 100 . Just like those Roman Centurions you need to be literate to keep up . Anyways go to save money and time I'm not telling you again

They unlocked a phone for me that still had company firmware on it. It works great! Would…read moredefinitely recommend.

There "packages" seems questionable. Cell phone service and WiFi service, I have to go back and…read moreforth. No one person seems to know what the other charges ‍

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

Came in on a time crunch to get my iphone fixed before an Apple appointment. General manager…read morecalled the tech who hustled in and took care of the problem quicker than promised.....i love when that happens! Fair price as well!

They charged me a 2.75% Square fee without letting me know there would be this fee ahead of time.read more

I visited b8ta at Boston Seaport today, pretty much by accident. I was waiting for a store nearby…read moreto open and popped in b8ta to kill some time. Wow - this is probably the coolest store in all of the Seaport and I'm so excited I got to experience it! From the moment I walked in, Stefan was so attentive and informative. I was a bit confused about the concept of the store but was quickly informed it's a marketplace of sorts for some pretty cool gadgets. I was particularly drawn to the masks, typewriter keyboard, digital pen, and of course - the alarm clock coffee maker that I really really want. Stefan was so knowledgeable about literally everything in the store and really friendly. I signed up for their newsletter and look forward to more products dropping every Wednesday and of course I look forward to visiting more b8ta stores in the future. So awesome!!!!!!!

Came here the other day because the setup was cool and name caught my eye…read more Definitely a cool place to get a view of some pretty cool gadgets at a good price. I will say the toys in here were unique, from bone structure headphones, uv light eater bottles, turtleshell outside speakers, and a 3D printer- a lot of the goods were super expensive but seemed well worth the price. A nice place to walk in and poke around and maybe buy a sweet invention! At the very least, worth the experience :)