Chandler stayed late to help me get set up and on my way. Not pushy, informative, and personable…read more Made it a pleasurable wait instead of a tedious one.

We have a Verizon business account with 8 lines. I visited the Glidewell Drive store to try to get…read moresome charges reversed and discontinued on several add-on plans that were added in error (by this store). The front line CSR took the first of my several questions to a manager in the back. He returned to let me know that they can add services at this store, but they cannot take any off. He told me that I can make these changes myself on the app or by phone to #611. I can make these changes myself by visiting competitors, which is what I am doing today.

Had to port a number to my account and Toby was super patient. We had some issues with the phone…read morereps but he was very cordial and attentive the entire time and helped take care of some other things in the interim. Amazing service. We left very satisfied

Have been in the BooneStation Store and the help is definitely DEI one-sided. They were slow and…read moreunhelpful. I just went in to pay my Internet bill and after a long while of listening to obnoxious music on the Bluetooth (boom box) I left disgusted!

A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

I recently purchased an Ipad from this location. The sales kid told me if I applied for a Best Buy…read morecredit card I would receive 15% off, however when i looked at the receipt it was full price. When I asked about the 15% off he had to ask another associate and he said I would see it on my first credit card statement. Well I received my statement and nothing. I tried to call customer service but couldn't get a real person. I went to the store but was told this was a rewards credit and could not be used against the purchase. I didn't want this credit card but 15% was a lot on a $700 purchase. Still have not received my rewards credit. I plan to cancel the card and never will shop at Best Buy again.

Worst service! Slow and not organized. Several people left because of the long wait! Need one line…read morefor just drop off and pick ups! 2 agents look like they are doing nothing ! If there was another carrier I leave spectrum!0

If I could give zero stars, I would. My wife had the worst "customer service" experience this…read moremorning. If the person that you're going to deal with is Jacob, do yourself a favor and wait for a different representative.

DO NOT GO HERE! F*** no! Even if your computer is…read moreunreliable, don't take it to them. I dropped mine off and was told it would be fixed within 24 hours. After three days with no call, I reached out--only to be told it would take a week. When I picked up my computer, it had a strange app installed that completely changed my settings, and the original issue I brought it in for came right back. Totally unprofessional and not trustworthy.

Jessie saved me today. My phone went belly up and they got me up and out in less than a half hour…read more Fairly priced and transparent. Friendly staff. My only gripe is the seating. They aren't disabled friendly and it's not suitable to wait there unless you use your own devices. Plenty of parking. It's in the Publix plaza. Thanks for getting me back to reality.

This is two reviews in one, but they're connected…read more.. A few weeks ago, I was having trouble transferring my service over to the iPhone I purchased from the Apple Store. I'm a current Verizon customer, but am not the main person on the account. I'm on a family plan with my parents and my stepdad is the account holder. I walked in first thing in the morning and Justin was able to help me right away. My parents and I live in different states, so he sent my stepdad a link to give Justin permission to activate my new phone. It took maybe 20 minutes and I left a happy customer. Fast forward later, my parents were visiting me. My mom's iPhone was somewhat older and she was ready to upgrade. I called this Verizon store to make an appointment for my mom (because shopping for a phone can be time consuming) for the next week and Jonathan said he would take care of them. That morning Jonathan texted my mom that he was not going to make it, but that someone else (I think her name was Brittany/Britney) would be able to. I was a little nervous that he cancelled day of, but it was nice that Jonathan said he found someone to help instead. When I say Brittany/Britney, was AMAZING, I absolutely mean it. She upgraded my mom easily and even my stepdad too (who has been very stubborn about upgrading). She got them a great deal for their trade-ins and new phones. Additionally, my stepdad has been having trouble logging into his business account and upgrading our plan to unlimited. He has a Verizon consultant back where he lives, but they always said they couldn't do anything or they gave him the run around. She made this look easy. And the fact that we now have an unlimited plan, I cannot thank her enough! This Verizon store is super helpful and I highly encourage anyone to go to it.

I recently purchased a new iPhone 16 - cell phone from Ian and he was a very patient and…read moreprofessional representative so I give Ian 5- stars. But for Verizon, I'm giving four stars. The reason I gave Verizon 4- is because, I just moved into a different location within my complex. And now I'm not receiving a good signal. But at my old address when I was surrounded by trees in a L shape pattern I had a good signal. But now that I'm not around trees anymore, I'm getting less of a phone signal and I'm even closer to the main entrance. Why??!! Please help me Verizon. I need your help. Sincerely, Ms B. Bailey