Kathy, the manager, is the best! I had been dealing with billing issues since January and she was able to finally solve them for me on her first try. She directed me to the right person to speak with through customer care and assisted me in what to say. She truly supports the customers! I'm glad to have come to this location where I finally had my problems solved! read more

Worst place ever Bad customer service and they just want to sell their phones no help you .they will lie to you. And then give you bad attitude if you ask any explanation about. read more

There was more than enough employees to help out customers who were three . They told me I was next and they helped a person that came after me . With this heat and having to wait more than 20 minutes to not be called is not good customer service especially to a customer who was thinking of switching providers to t mobile . I got tired of waiting and I walked out will never go to this location again read more

I was very disappointed in my experience at this T-Mobile this week. I wanted to upgrade my phone and was scammed into adding another line and making a new plan to "save money." Everytime I tried to ask clarifying questions, the customer sales rep made comments about how I was overcomplicating things and was very rude. Im not sure if they run by commission but he clearly needed to get his numbers up. I went to Apple and another T-Mobile store later who both let me know that in reality my new plan was going to be $40 more per month and that I was essentially taken advantage of. I was able to have another T-Mobile cancel the lines thankfully. Just be aware that this location is trying to get you to add lines and spend more money, and gets defensive if you try to read the fine print/ ask questions. Very unfortunate experience for someone who's been with the company for 10 plus years. read more

Yes excellent customer service!!! The Mgr KAT goes above and beyond for her customers to achieve great customer satisfaction with the services at this location topanga /roscoe . Eddie was very helpful as well. read more

This T-Mobile location is operated by scammers. Yasmine is either a complete idiot or a liar (probably both). She took advantage of my elderly father, lied about the phones we were going to get and the cost of those phones all to make a sale. We were switching over from Verizon (7 lines total). They made a bunch of claims to my father. She got the iPhone users switched over only to find out that I would need to put a deposit of $1,300 to switch my three lines over (all 7 lines were coming from the same Verizon account). There was NO mention of this when the account holder (my father) was present, no mention of a $5k credit limit for phone financing, just a bunch of hot air. When I called about getting my lines activated, she claimed she thought I wanted two Samsung S26 and one S26+. She was shown on multiple occasions the requested phones for my three lines (two Samsung S26 Ultras and one Samsung S26+). Not to mention she had in hand the Verizon bill. So, she was well aware of what devices I currently have. Jasmine is complete lowlife scum. Not a good look for T-Mobile. To anyone considering doing business here, keep in mind that these dishonest people have access to your social security number, driver's license/ identification card information, home/work address, credit and/or debit card information, etc. You're putting a whole lot of trust into people who cannot correctly identify the type of phone you want. Do you really want to trust them with full access to all that personal information? With all the lies and omissions I experienced, I certainly wouldn't be surprised if they're using that information for nefarious purposes. Good luck to those who risk it! read more

Mario and Eddie were very helpful during my purchase They took their time to explain Highly recommended read more

I visited this location to get assistance with my phone that was having issues. Mario was great and was able to assist me with exchanging my phone with the insurance I had. I decided to give the phone I exchanged to my son and open a new line for him. I then upgraded to a new phone and Mario went over the current promotions with me. Ivy also offered great customer service and helped me to transfer all information from my old phone to my new phone, answered all my questions about my bill, and helped to install my screen cover on my new phone. I was very satisfied with the help I received at this location read more

Edgar is the best and cool employee who solve my internet connection issue very fast. He has high skills. And he is very professional!!! I highly recommend everyone to go specifically to this location of T-Mobile branch !!! The stuff is absolutely amazing!!! Thank u Edgar!!! U are the best!!! read more

I came to the store with no service. And Mario was sooo helpful as soon as he got to us. He helped us so much and was so professional he went the extra mile to help both my mom and I new phones with all the promotions he could think of. 100 on customer service! read more

Joseph was phenomenal in helping me. he stood there for 3 hours making phone calls to get me internet services. I had a credit freeze, and my situation was very difficult. thanks for all your help and patience Joseph!! read more

Asiel is the best employee that I have Ever had help me at T mobile he is extremely helpful and very professional and knowledgeable about all of T Mobil's equipment he is amazing and one in amilliion read more

Went in to buy a tablet today. I was helped by an amazing associate named Ashley. She went above and beyond for me to try and help me get the best deal and make sure I got everything I needed, accessories and all!! She was cheerful and I appreciate her so much!! Good luck with your nursing career. You have an amazing personality and you will do amazing things. Best of luck! From a fellow future nurse read more

Decided to come into this store to do a return. We were greeted as soon as we walked in by Ivan. We were helped immediately, not a long line at all, no hassle return. It wasn't as painful as I thought. Thanks Natalie for the excellent customer service read more

T-Mobile - Mobile Phones Near Me - Canoga Park, California

I went in because my phone stop charging. I was considering buying a new phone. The associates weren't very friendly. But one guy the manager answered ALL my questions. I'd rather have a knowledge employee than personable one. I'm there to spend hundreds of dollars on phone not take you to lunch. I went back next day. My only concern on both days and a year ago when I stopped in was, I am with MetroPCS right now and I was given a free line for my old phone so I have two phones. And if I switched over to T-Mobile I would lose one of those lines. That was the reason that cost them my business. But most metro PCs are closing down or I'm not able to pay my bill because their computers are always down. I wish t mobile could take my payment. I live near there. It would be more convenient than driving 20 miles to make one payment. read more

I went into this T-Mobile store and worked with Ashley for the better part of an hour. During our time together, she patiently answered every question, got me the best possible value, and she did it with a smile. Unfortunately, I wasn't able to purchase the iPhone I wanted because they didn't have the right color, but Ashley never faltered. I truly appreciate her professionalism. read more

This is my local T-Mobile store. I've been visiting this store for nearly as long as they've been open and have always been treated as a VIP. Their customer service is spot on and there's always someone willing to help. read more

The manager was super cool , from the beginning they had a good atmosphere. Their associate Edgar was extremely helpful , my husband I walked out of there with two new iPhones incredibly happy! Just in time for the holidays ! read more

Wow, is all I can say. Ravi made a somewhat complicated process so smooth. Could not have asked for a more accomodating, efficient and respectful representative. Even called Customer Care (corporate) to initiate a positive review that is being forwarded to his Manager and District Manager. read more

T-Mobile - Mobile Phones Near Me - Canoga Park, California

If you are a senior and are used to getting answers to questions about your bill and service - go somewhere else. Twice I have been talked down to and never got the information I requested. Perhaps these youngsters need some customer service training. So sad sprint has merged with them. read more

T-Mobile is a BAD company to do business with. Go to Verizon or AT&T or other services. They do not take responsibility for their mistakes. I have had T-Mobile for over 10 years and ever since they acquired Sprint the customer service and over all service is poor at best. RUN do not walk to another service provider. read more

Came down to our local t mobile store for a cell phone upgrade javi helped us out his customer service is superb what I call 10/10 he went out of his way to help us I recommend any one that has t mobile service come check out for yourself...!! 10 Excellent service 10 customer relations 10 knowledge 10 informative I can't say enough I out this guy...!! read more

I'm making this review a few weeks later. I wish I could remember this guys name, but he was so unprofessional. I came to this store to trade in my iPhone 14 for an iPhone 16 pro. The guy helping me was tall Hispanic and I think wore glasses. The entire time he was helping me, he had music BLASTING and would not stop whistling for even a second. I was physically cringing at the sounds of this man's whistling- and it was constant. And every single time I asked him a question, he just seemed irritated that I was interrupting his jam session. Since I don't get new phones often I was interested in upping the storage of my device, but this man chooses the amount for me WITHOUT EVEN ASKING ME!!!! I realized he had already started doing the transfer so I asked "how much storage will be on it?" And he says the lowest amount and goes "you're good on storage" I was furious!! How do you just select how much storage I get without asking?! This can't be protocol. If he was at least personable and nice I wouldn't have minded as much, but he was so rude and obnoxious with his whistling and aggressive tapping of the table the entire time he was supposed to be helping me. He should be retrained or fired. read more

I messed up my phone order for T-Mobile and Dani the supervisor and Ashley assisted me with my phone issues! They were wonderful and helped me with all of my concerns! I recommend this store 10/10!! read more

Dominic made porting over numbers super easy and was very patient with us every step of the way Awesome customer service!!! read more

By far the best phone buying experience I've ever had thanks to Eric. He was extremely personable, patient, and knowledgeable. Typically I hate the entire phone buying process and want to leave immediately but Eric was just so great with helping my mom and I find our new phones. If you're trying to find out which T Mobile to go to, GO HERE AND ASK FOR ERIC! Thanks Eric read more

Thank you Jason for fixing my T-Mobile Digits lines problem! Since November I've been dealing with lost/missed calls and text messages from my business line for months now. My customers have been saying they haven't received any replies from their texts phone calls. I've called T-mobile costumer service multiple times and they have been no help and want to sell me another phone for no reason. So I thank you for helping me out! read more

The workers in this place are inexperienced. They try to sell you things before thoroughly reviewing your account and basically just tell you whatever is their deals are on the surface. I've been with T-Mobile for a long time and I know where my account stands but they gave me all the wrong numbers. Wasted my time here. And I felt bad for all the customers coming in for iPhone 13s. They told us they're all sold out but I hear the other employees telling them "yes! Come in!" when they're actually sold out. Felt really bad that they were wasting their time there also. read more

I walked in and one of the employees said an obligatory hello. After standing for some time I had no idea if I would see someone soon or have to wait. More customers arrived with the same response. No one let me know if I would have to wait a long time or if they were almost done. Being in the dark is one of the worst feelings as a consumer. This place is close to where I live, so i guess I'll try on a different day and time. read more

For those of you who come to the store the T-Mobile store on Topanga and Roscoe I highly recommend that you asked for this well qualify and knowledgeable young man by the name of Ayoub. He is simply the best I've been in the store numerous times and no one has given me the dedication and service that this young man Hass very straightforward not trying to upsell you just a good representative for T-Mobile. This is not a gimmick I am truly a customer my name is Kareem Shareef 818793- 8609. read more

Worst store ever. I had an appointment for 1:30. My husband walked in at 1:31 (parking lot was crazy so we both had to find parking) and they told him they canceled our appointment because we were "late" and they called my name. The very rude associate Vanessa said go wait outside we will call you when we have time. I said ok that's not fair I'll call corporate. We then peacefully walked outside and she comes out and says we won't accept hostility we have fully canceled your appointment and you can leave. My jaw hit the floor. If you want quality service do not come to this store. This had made me think about dropping sprint/T-Mobile and going to another service provider. read more

Walked in with my husband as this location is being renovated. The minute we walked in, got dirty looks from Jenny and the other team members. Mario spoke to us and gave us some info. If you think I would EVER purchase a phone plan or a phone from this location, you would be dreaming. No one said hi, just looked. Why do you have 4 associates working at an unopened store that can't even service customers when NO ONE is in there, is beyond me. Waste of my goddamn time. read more

I used to be with t mobile for so long time then I switched to sprint because my friend said, " it's good and it's very cheaper" Honesty the worst thing I did in my life was switching to them. Then after 18 months stocking with sprint I could back to T-Mobile. I'm so happy now. The team in this location are so caring and helpful. They are friendly and they helped me to get the phone number I wanted and even for unlocking my phone sprint customer service was horrible but "Alvaro" helped me to unlock it. Thank you so much. read more

This place treated their customer badly if you just go there to pick up your tmobile tuesday freebies. if they see you with a phone app, they know you are here to get free stuff only then they will not even care to talk to you. They will let you stand there forever until they dont have any real customers. Then finally they will say "we run out of free stuff" I dont know the guy name but he is the african guy. He was so rude to me. The other guy was to reach his hand under the table to give us the stuff but the black dude signaled him and told me that they dont have the stuff anymore I came to this store 2-3 times, they treated me really bad. WORST CUSTOMER SERVICE here recommend #T-mobile to do something about this store I will report this to Tmobile as well read more

For most cases when I come in it goes smooth . But this time when I came in and encountered Lucy Castro she was very unpleasant. I came in to talk to an associate about possibly jumping lines and she had no patience what so ever. I'm pregnant and just wanted to understand why the online promotions were different in the fine line print and she answered " okay? Well like I said there's nothing I can do ! I looked up at her and said I'm just asking a question and she had no care in the world . Most cases the associates were kind and understanding and more than willing to help me understand with a smile on their face but not her . I then asked her kindly for her name and she walked away with a smirk and just set it on the table . read more

Thank you Javier for helping us out , we updated our plan and got a new phone! Perfect service, polite and professional!

Just today I went into this store and finally upgraded from a iPhone 6 to a iPhone 12. Upon arrival at the store I was greeted right away and approached by someone to ask what I needed help with. I told them I was looking for an upgraded and wanted to see the new iPhone 12. I was then approached by Sergio who started to show me the phone. I wanted to make sure the phone worked for me. I was then sat down with Lucy, she gave me all the options I had and ended with a really sweet deal. Eric was Another associate who was holding the new 12 pro, I asked Lucy if it was ok to ask him a few question about the phone and without a problem Eric greeted me with a smile and brought the phone right over to me. He showed me the changes on the new phone he was very knowledgeable and helpful. Everyone there was very nice and helpful, I never felt like I was ignored. Lucy made the transaction so simple and smooth. It took a little longer because I forgot to back up my phone. I was about to leave when she said not to worry, she was able to transfer all my Info to my new phone. Now that is what I call excellent customer service. She went above and beyond to make sure I walked out of there happy. She installed a glass protector on my phone, help me set up my phone and paired my Apple Watch. I read a few of the bad reviews on here and I'm shocked of what some people said about this store. I did not experience any discrimination or was I ignored or rushed out of the store. It was a busy day I must say, but From the beginning to the end the whole staff was very helpful, approachable. Thanks for the help Lucy. I hope upper management takes this review into consideration, and hope the whole staff is recognized for the great job you are all doing. Thanks for the upgrade! read more

T-Mobile - Mobile Phones Near Me - Canoga Park, California

Ivan O., the Retail Associate Manager went out of his way to ensure that I had a very positive experience. He downloaded applications to both our phones. Showed us how to set up and use the Samsung Smart tag. He was extremely personable, patient, and knowledgeable. He even showed me the proper way to remove defective glass screens, front and back, and install new ones on my Samsung S21+. I wasn't being sold anything; just being given outstanding service. Thank you, Ivan, your help and service was very much appreciated. read more

Went to this T-Mobil store today and was greeted by a customer service rep named David Diaz. After Being on the phone for 2 hours and 40 min with 2 T-Mobile representatives on the line I got nowhere. David paired my Apple Watch with my cell phone. Within 5 minutes. David was patient and was very knowledgeable with these devices. He did such a simple knowledgeable task. I just don't understand how t Mobil in Northridge couldn't pair my watch with my cell phone. Needless to say the long hold phone time with T-Mobile. What a waste of my time. Shane on you!!! These reps need more training. Perhaps David should train them since he has Great customer service skills. Can't thank you enough David Dias. T-Mobil should be so proud for hiring someone like you. This store is awesome. read more

T-Mobile - Apple 6 series cellular watch - Mobile Phones Near Me - Canoga Park, California

One of the worst experiences at this location. The customer service was poor and unprofessional. I stopped by to follow up on my existing account, I was told I was done paying off my phone and was also advised to upgrade. However, I was not satisfied with their customer service and so I decided to switch over to Sprint. Before switching over, I made sure and clarified: 1. I was not on a contract, 2. the phone was payed off. Unfortunately, team members at this location gave me the wrong information. One month later T-mobile is billing me for a phone I was told was payed off and owe over 300 dollars even after I was told I was out of contract and done paying off the phone. I am a struggling student, and if I knew before hand I was not done paying off my phone, I would've remained as a T-mobile customer until the phone was payed off. Long story, short; I was valuable T-mobile customer for over 6 years, I wanted to make sure I was good to go before switching over and getting myself into a new contract with a different phone company; but that was a complete fail!. DO NOT waste your time or energy here, team members at this specific location are inconsiderate, misleading, and careless in regards to all customer's needs. read more