Got in on a Friday Afternoon expected to wait a long time but I was greeted by Martin, he was…read morehelping a lady connect a new phone, But He also started helping me. He handle both of us with professionalism and it didn't feel rush or like he wasn't paying attention, Nice to see people can multitask without compromising Costumer Service. If I ever need any help I will go and look for Martin. Only bad thing about this place is the lack of adequate parking

The worst customer experience I've had. Two days later after buying a new phone I call them to…read morereplace the screen protector that they put on horribly and they treated me like absolute shit. I had to call the AT&T customer service line just to rectify the situation because the employees at this location are ignorant and get this; they hung up on the AT&T customer service rep as well. Do not recommend.

Terrible, do not go to this location. They lied to you about pricing. I went to activate a line…read morealready with my phone and I was charged double of what my sister was charged. I definitely do not recommend this metro location. They take advantage of you and take your money. I would prefer to go the metro on Saticoy and laurel canyon

I broke my old phone and bought a new one from a third party. I wasn't able to get it going on my…read moreown, it required a visit to a Metro store. I made the right choice. Alma helped get my phone going, troubleshooting a couple of minor issues with connecting to the network. And truly, she's just so personable and lovely to deal with, which is increasingly rare in a world where people don't have to go the extra mile in terms of friendliness. And this location is clearly just really well-run, managed, and supervised. P.S. I actually don't live near this store, but after a terrible experience at a Metro store near Sherman Way and Topanga Canyon last year (long story short -- overcharged for a phone, the transaction was kept off the books, the employee kept the money, had to take it up to T-Mobile corporate to get my money back and get the employee fired) I was more careful this time and looked for the Metro shop with the best reviews. Clearly this is well-rated for a reason. Thank you, Alma!

Tell me why I place an in store pick up and I go in there and it's not ready of course. This is why…read moreI do in store pick up to avoid any interaction as much as possible. Me working from Verizon before I actually I'm brainstorming ways how to help them instead of them helping me so I basically offered to cancel my order online and now they're telling me that because I have to place it in the store. I have to pay for a set up fee. Is that more of a scam or what? Avoid this place as much as possible. FYI: I asked them if they can waive it because you're not sending up anything. I'm literally picking it up and their system is not allowing so I think the manager just do it but they're possibly doing everything under this sun but help the customer so I'd think twice.

Andy, thank you so much for helping my daughter and I with the transition. All the staff was…read morefriendly but ask for Andy

One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

They are so rude here for apparently no reason - has happened with different "customer service"…read morereps over the past couple weeks.

What ever your needs, electronically and more, it's at Best Buy. The employees have been great,…read moreattentive, knowledgeable and accommodating!!! So glad I can just get in my car, drive to Best Buy, get what I need, have it shipped for free if it's not in-store and go back for all tech support.

My son and I have been to this particular Best Buy throughout the years. I have nothing but good…read morethings to say about their great selection of items, starting from their appliances and ending with all types of devices. They also have special aisles for movies, DVDs and unfortunately discontinued CDs. It's ok, I'll live. I have plenty of CDs to last me for a lifetime.. Service is impecable by all the employees. The minute you walk in until the minute you walk out. This is a BIG store. 2 stories. Has an elevator, escalator and 2 bathrooms. On this visit we were looking for a phone charger for my son's I-phone 13. An employee helped him find exactly what he was looking for and the price was affordable. $27.40 (including tax). As he was shopping for his charger, I was on the 1st floor looking for different styles/labels of vacuums and microwaves. Sarvin and Kelly were very helpful showing me different models of both appliances. They were a tad expensive for our budget. The last vacuum that we got from here is almost 10 years old. We will definitely return to see if they have anything that costs a little less. They do have some sales items which is a plus. It's a very nice, clean store with plenty of parking all around. 10/10. They also have snacks/beverages. We were there on April 3rd around 7pm. Thank you Best Buy Sarvin, & Kelly.

Milena was a huge help; she sorted out all the lines and was very friendly.i so loved this storeread more

They could not do a sim card, have to go to a main store. They could not file insurance claim for a…read moredefective phone; call a number. And they couldn't find and diagnose why i keep getting extreme dropped signals. 0/3. Will NEVER go back to this one. And parking in here is a joke lol

This address is a florist shop, no metro pcs in sight. I've…read morehad this problem in the past with metro about 4 years ago. That and the lack of good deals for existing customers is why I'm switching to another provider

Great customer service Cinthia and the other coworkers are nice and they try everything to help you…read morewith anything I really recommend this Metropcs

I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

The repair last night was incredible and efficient I had a…read morebroken cable bad and on Monday I called to trouble shoot The cable service only function with the remote control So the phone clerk / technician, went ahead and scheduled an appointment for Nina Home technician to come in and also shipped a new cable box for me So last night, Sargis came in promptly at the appointment time changed the cable box installed the applications trouble shot and give me a new remote control I have to say I pay a lot of money to Spectrum for a monthly bundle of cable and Internet and Wi-Fi ($218+), but when it comes to their customer service and repair.... I have to give them 5 ‼