I had the BEST experience at Best Buy today thanks to Terry, Nedra, and Saad! They were so kind,…read moreknowledgeable, and genuinely helpful from start to finish. I came in looking for a laptop that fit my budget and my business needs (lots of Zoom calls, content creation, and video editing), and they immediately recommended the perfect one for me -- the HP OmniBook 5 Copilot+ PC, 14" 2K OLED Touch-Screen Laptop, Snapdragon X Plus, 16GB Memory. They made the process seamless, easy, and even fun! I honestly felt like a celebrity when they asked to take a photo with me, and I even walked out with a free Snapdragon tumbler. After retiring my "dinosaur" 2015 Mac (she served me well!), I couldn't be more excited about this upgrade. Now, I just need to figure out how to connect it to my double monitors Terry, Nedra, and Saad went above and beyond with their customer service, and I'm so grateful. I told them to hold on to that photo because it'll be priceless when they see me blow up in my business one day Thank you, Best Buy, for such an amazing team!

The store offers one of the worst shopping experiences, i walked through the store for about 15…read moreminutes trying to find a game controller. The website showed they were in stock. I was passed by countless best buy employees, not one even acknowledged me. Finally come to find out the inventory online was wrong. I really don't know why I punish my self by going to best buy in the first place. So much better to just drive the extra miles to Micro Center where items are in stock and you are asked in every aisle if you need help.

Great communication and speedy service. Repaired my cracked iPad screen. I called ahead, got a…read morereasonable price and got same-day repair.

Son had a cracked phone screen. Came to get it fixed. Was told it would take 30 minutes and it was…read moredone in the time that was mentioned. Unlike apple they do use an after market screen. And you get 90 day warranty. The price is the 110$ less than the cost is would be at apple. So 89$ was the cost which I wasn't exactly happy about but the job was done well and without a long appointment or super long wait. For 10$ more I purchased a screen protector. In short get a screen protector folks. I would recommend the spot if you are in the area. Great attitude, quick work.

Terrible service. Can't get anyone to ring up a sale (item off the shelf) w/o waiting 1/2 hr…read more Sales people go hide in the back after they are done with their "customer". Apparently not a customer unless buying a phone. Skip this place... get what you need online.

Wish I could give 100 or more thumbs down. also after purchasing what is supposed to be a new…read morephone i have some one elses phone. And am still on hold. I have been trying for days to get my problem worked out. Where are my pictures that were supposed to be transfered? Still on hold. Think I will call the with my other phone while still on hold.

Great experience here. I haven't had great customer service at a location near me so I looked up…read moreother locations. This one had mostly good reviews so I decided to give them a try. It's sorta in the cut so it's easy to miss. It's near Chik-fil-A for a point of reference. Clumsy me dropped my brand new (well two months new) phone and messed up the screen protector. I was able to get it replaced here. It literally took two minutes. Thank you Tarrell for great service! I will visit this location again.

Really nice attitude from the guy in the store. He was so upset that he wasn't going to make a sale…read moreand he was rude as well. I wouldn't recommend this location of T-Mobile at all. Get some sensitivity training.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Store provided an estimate of a flat fee of $50 to replace my outer screen. Went to the store they…read morewanted a $50 deposit, which I paid. Came back for the repair they had ordered the wrong screen. When they got the correct screen I went back for the repair, was charged another $278. That's $328 total to replace the outer screen on a Motorola razr 2025 ultra. These people are thieves. Avoid like the plague.

NEVER GO to this repair shop. They asked my son for 50…read moredollars for the diagnostic then 100 dollars for the repair. IT STILL DOES NOT WORK!!!!! I am not happy with this company and you should NEVER go there. Bad service