I was here on Friday, Oct 24 to look into switching my phone service from one company to Verizon…read more Although Jay was very helpful, the system kept timing out so he had to input information several times. I had to go so I told him I would be back the next day but came Sunday instead. He was off but told me to see one of the managers who was already expecting me. However, he was in the back when I arrived & someone arrived. I understand he may have been busy taking care of another issue but he could communicate that with the other manager or let someone else assist me in getting the transfer paperwork going. I waited 10 min then I quietly departed. Jay who was off did contact me to return because the manager would make himself available but by then I I felt it was inconsiderate to think it would be ok to make me wait so I decided to take my business elsewhere.

Came to store to return my phone as part of the upgrade. While the pickup of the new phone was…read moregood, the return experience was not good at all. Multiple employees having person conversations while people wait a long time. No place to check in so a free for all when someone is eventually available. The fact that an employee has spent 25 minutes talking with a friend in the store verses working is unacceptable.

In and out! I needed iPhone accessories and knew where to get them, so I thought. A stuff member…read moreasked what I was looking for after my 5 minute search and directed me one aisle over where the older phones are. He then described ways that I could get a newer phone, from free to changing my service I had time and the information was helpful. I find the prices reasonable. In the end,I appreciated leaving with the items I came for and some helpful info to process.

I came here, already knowing what I wanted. It just took me some time to find it in the store, and…read morethis irritated me. Stick around and I will tell you why this irritated me. I had been out all morning shopping and picking up things. I had been to many stores and before even stepping foot into this store, I knew it was going to be an annoying venture. They really need to do something with the entrance to this plaza. It is horrible to get in or out of here. No matter when you come here. Pulling in here reminded me why I never usually come here. With the nightmare of the parking situation over for the moment I go inside and start my journey to locate my want. Continued my search for an Apple TV. I went to the section I thought it was in and was not so. While there, I was asked if I needed help, I told them I was just browsing. With that, you would think that you would be left alone. Not the case here for me. They proceeded to follow me around the store. Not discreetly follow me around, but literally two steps behind me follow me around. I hopped from one department to another in hopes that I was making this up in my head, but I wasn't. I had found what I was looking for eventually. I purposefully went and found another staff member to get me what I needed and snag this sale. I don't appreciate being tailed through the store. Then it came time to pay and put in my reward information only to find out that my phone number doesn't match. Never was my number and have no idea how that got attached to my account. Again, did not appreciate being tailed in your store.

Fast and straightforward quote for PS5 deep cleaning. Good prices and a convenient location. A…read moregreat place to go for knowledgeable, professional work

Services was quick. Looked at my phone & no charge to evaluate on repair. Gave options. Recommended.read more

Terrible service. Can't get anyone to ring up a sale (item off the shelf) w/o waiting 1/2 hr…read more Sales people go hide in the back after they are done with their "customer". Apparently not a customer unless buying a phone. Skip this place... get what you need online.

Wish I could give 100 or more thumbs down. also after purchasing what is supposed to be a new…read morephone i have some one elses phone. And am still on hold. I have been trying for days to get my problem worked out. Where are my pictures that were supposed to be transfered? Still on hold. Think I will call the with my other phone while still on hold.

Great experience here. I haven't had great customer service at a location near me so I looked up…read moreother locations. This one had mostly good reviews so I decided to give them a try. It's sorta in the cut so it's easy to miss. It's near Chik-fil-A for a point of reference. Clumsy me dropped my brand new (well two months new) phone and messed up the screen protector. I was able to get it replaced here. It literally took two minutes. Thank you Tarrell for great service! I will visit this location again.

Really nice attitude from the guy in the store. He was so upset that he wasn't going to make a sale…read moreand he was rude as well. I wouldn't recommend this location of T-Mobile at all. Get some sensitivity training.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

Store provided an estimate of a flat fee of $50 to replace my outer screen. Went to the store they…read morewanted a $50 deposit, which I paid. Came back for the repair they had ordered the wrong screen. When they got the correct screen I went back for the repair, was charged another $278. That's $328 total to replace the outer screen on a Motorola razr 2025 ultra. These people are thieves. Avoid like the plague.

NEVER GO to this repair shop. They asked my son for 50…read moredollars for the diagnostic then 100 dollars for the repair. IT STILL DOES NOT WORK!!!!! I am not happy with this company and you should NEVER go there. Bad service

CRICKET IS A SCAM COMPANY!!! DO NOT BUY A PHONE HERE OR ANY WIRELESS SERVICES FROM ANY CRICKET…read moreSTORE! The phones are overpriced garbage, pure excrement, and there is zero customer service. They add crazy charges every month. They have been charging me $5 per day late fee, even though I have over $1000 in the account they always take the payment from, they say I can't afford the payment. So these pigs disconnect my phone. Then I go to pay their scam-ripp-off fee on the phone, and they CHARGE ME EXTRA AGAIN to pay their scam fees There is no customer service line. The minimum wage kids in the stores are lazy and worthless, big surprise. the phones are a joke, not worth even $25. Be warned. They are overpriced junk, pure garbage. They rip you off with bizarre charges that you cannot contest because there is no one to speak to. The kids in the store know nothing, they say call customer service, which is a joke. If you want to flush money down the toilet, come to this store and buy one of their piece of garbage phones and their worthless phone "service." Cricket, while good 10 years ago, is now nothing but a scam company. I am throwing their worthless phone in the trash, where it belongs, and buying a phone from a reputable company.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Jessup store today.