I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

Phone Guys have always been able to work with our schedule and always have the helpful insight on…read morethe latest technologies to help our growing business succeed. Like a lot of companies, our company has gone through growth and down-sizing. We have been in 3 locations in the past 18 years, and we've used Phone Guys to successfully connect us to our customers in each of our locations. Phone Guys just finished the wiring of our phone and data systems in our new office in Blaine. Today we boast Albertville and Blaine locations. Thanks to Phone Guys, we can offer a seamless experience to our customers and Trade Partners, regardless of which location we're at. Our company relies on customer-referrals. It's truly the highest form of flattery. It also shows potential customers how people feel and the level of trust they have with a company. We do not refer companies unless we know they will pass on the level of satisfaction we have witnessed with them. If anyone is considering purchasing new or upgrading their existing phone and/or data systems, do yourselves a huge favor: CALL PHONE GUYS! If any potential customers would like to hear about our multiple amazing experiences with Phone Guys, we'd be happy to discuss our experiences. Russell J. Winslow III General Manager, SUPER SIDERS

From the owner: Phone System Installation and Maintenance Voice and Data…read moreCabling VoIP Telephony Voicemail System Installation

I've been working with Verus on hosting, infrastructure and security projects for the past five…read moreyears and have always had a very positive experience. They are fast to respond and very detail oriented. I will continue to think of them as needs arise.

Just finished a "project" with these guys. We suffered from not getting a formal scope of work…read morefrom them before we started - which is admittedly our fault. We accepted verbal assurances about how the work would be completed, and then when they couldn't accomplish that, both people we spoke to about it had collective amnesia about that conversation. For that reason, they wouldn't consider adjusting our several thousand dollar bill to reflect the fact that we received no tangible benefit or successful outcome from the work they did. We wouldn't have even been seeking an adjustment if they hadn't billed us double the number of hours they actually worked. There are so many other providers out there, we recommend avoiding this one.

I've been really pleased with CenturyLink. I have had their service for two months so far…read more I moved into a new apartment in Bloomington which had a CenturyLink modem pre-installed. This was a fiber-to-the-home connection, complete with a fiber optic cable I could actually look at in the closet. When I activated the service, which was really quick and easy, I got about 50 Megabits per second over the modem's built in wi-fi router. When I wired my laptop directly to the switch, however, I easily got the rated 500 Mbps I was paying for in an online speedtest. Don't use the built-in wifi router. I purchased high quality Unifi equipment, and I easily get 4x faster speeds than I did when I only had the built-in wifi access point.

my has been down for nearly 4 weeks at this point. Other vulnerable seniors in the assisted-living…read morecomplex also have been out of service for this long. I have spent many hours on the phone trying to get information about this have had many appointments set up and then canceled. There is still no resolution to my knowledge. Again, these are whose communication system has been out for this long. This is just not acceptable.

I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.