Terrible customer experience. Waited for over an hour to be helped. To be fair, store was clearly…read moreunderstaffed but there wasn't any communication from the workers. No designated order of who they would help. Tip to management, not that hard to create a line system (how about take a number)...For a technical company they operate as if in the stone ages. SMH I pity anyone who has to enter into their cave.

Escape from Xfinity Mobile Why I switched from family Mobile…read moreto Xfinity Mobile? I attribute the move to my advanced age: The fees were higher; I was limited to 1 GB that proved to be tricky because I couldn't turn the power off, and I was charged $20 extra. I complained to BBB to no avail. I paid it since I wanted to rid myself from any connection with that carrier. However, the ordeal was far from over. One agent decided to benefit from that: He ignored my initial request of transfer my service to Family Mobile. He cancelled my existing line and assigned a new one to me. By 11:45 pm, after spending hours on the phone, I was exhausted. I remember repeating my request regarding Family Mobile, but he said "Yes, Xfinity Family Mobile." I ended up visiting the store 3 times, trying to cancel my new line. The ordeal dowered over 45 days, during which time I paid Family Mobile for renewed service. When I realized that Xfinity Mobile was out of my life for good, I felt obliged to assign to PTSD therapy.

I wish I could give Xfinity a minus 100 as a rating. Terrible internet service…read more To begin, an Xfinity rep lied to me and told me I HAD to have an Xfinity modem in order for my service to work. Total BS. You can use your own modem. Liar. Next, I had to bring Xfinity's crappy modem back to the Xfinity store and get a new modem at least 7 times in the course of 4 years! Their modems are garbage. Next, Xfinity sent a firmware update to their modem last December, which blocked me from being able to use the "Max" app (HBO). I had to call Xfinity and spent probably a total of 20 hours or more speaking to useless reps who had zero answers. I FINALLY got a call from a "tier 3" tech who admitted Xfinity sent the firmware update that blocked my Max app. At some point? Max just started working again. Xfinity never took any responsibility or accountability and only gave me a minimal and asinine discount on my bill. Next, when you call Xfinity's customer service phone number? Their automated system is THE worst experience EVER. They try to force you to "chat" with a tech online. Even if you say no to the automated system. They force you anyway. The stupid "chat" tech can never help and always ends up sending you back to a phone tech. Because HEY XFINITY...YOUR COOKIE CUTTER SOLUTIONS ARE NEVER THE ISSUE. I NEED TO SPEAK TO A HUMAN BEING!!! Next, when or IF you ever do get to speak to a human being? It's some person with an accent so strong you can barely understand what they are saying!!! Way to go Xfinity. I need tech support and you outsource that to India or the Philippines??? Because you don't need to UNDERSTAND what someone is saying who is there to HELP YOU!!!! Right morons???? smh Next, Xfinity thinks it is ok to interrupt your service by updating their software EVERY GODDAMN NIGHT AT 1am!!!! Wtf!!! I like to watch movies late at night you b#st@rds!!! Thanks for making that not possible!!!! F##K Xfinity with the burning hatred of 1,000,000 suns!!!! I dropped them like a bad habit and now have Quantum Fiber optic internet. WAY better, WAY faster, great customer service and great connection.

Watch your bill with this company, because they steal. The salesperson on the phone and the person…read moreat the store told me free installation if I tried it first myself. I did do that. They charged me anyway. Then I called and the person said oh don't worry, we'll take it of; I've made a note for that to be taken off. Today they just charged me it. And now I've gone through hell trying to reach a human (tip: say you're going to cancel. then they call you right back.) I said I would cancel if they didn't refund the money. They said, ok we'll "credit" you $60 (not sure how that works, as I'm cancelling), but we're keeping the other $40 we stole. I have cancelled. DO NOT GET INVOLVED WITH THIS COMPANY. PURE EVIL.

Xfinity scammed me by offering a "free" iPad when I moved to my new apartment. Now I am being…read morecharged for Xfinity mobile every month which I did not sign up for. The additional monthly charge for Xfinity Mobile was never mentioned when I explicitly asked if everything was included in the final monthly charge they provided. See messages attached. Absolute scam company.

Typical Comcast customer support and by that I mean they don't exist. call and call and call, all…read moreyou will get is useless ai chat bots that can't solve shit. Hours on hold and no person at all, issues unresolved and significant time wasted on a 2 min problem that could have been solved by a person in no time. God I hate Comcast.

I wanted to review this particular store as I've now been there about 6 or 7 times. I've had…read moreXfinity/Comcast services for many years now including their internet, cable and phone. I've gone into this store to talk about all three of these services. I've added services, deleted services, come in for questions and bought two Iphones all from this store in Roseville. In all of my dealings, and with every single person I've dealt with at this location, I have always come away pleased with the service I've received. So, I was dismayed before my last visit to see that the store had such a low Yelp rating. I think the low posters are brining down what should be an overall much higher rating for two reasons: First, they're using this as a general spot to rag on Xfinity/Comcast for high prices, bad contracts and/or bad customer service over the phone. Given my own experiences, many of these complaints may be accurate. However, posts for this store, I believe, should be confined to the service of the people at this store. Secondly, I think many people are posting bad reviews because they had to wait a long time to see someone when they came into this store. It is true that if you walk in off the street you will likely have to wait a while to get seen by someone. However, you can make an appointment online and get seen at your appointment time right when you walk in. Just make an appointment and you won't have to wait. I made an appointment for when I went in last on 3/9/23. Sam J. called me up for my appointment right on time. I told him I wanted to cancel my cable but keep my phone and internet. He cancelled it on the spot without trying to hard sell me on keeping it. Moreover, he told me two different things I could do to lower the cost on my internet. So, by the end of the 15 minutes I spent in the store he had cut a total of $150 per month from my internet/cable bill. If you have to deal with Xfinity/Comcast, I highly recommend this store -- just make an appointment before you go in!

I don't know of any other service I have that is as expensive, low quality, and horrendous customer…read moreservice as Xfinity/Comcast. I have had Xfinity cable for before they were Comcast and they continue to amaze me no matter how low the bar is, they still find a way to make things worse and more expensive. Price: They used to have a fixed price for the term of the contract and at the end of the contract, you could actually get a lower price. That is as antiquated as butter churn. Now, they raise equipment costs regularly and the monthly rates are outrageously high. If you try the trick of threatening to leave them, it does no good in terms of them even keeping the price the same, let alone a discount. Also, any discounts they give you expire, so your price just goes up and up. Service: There service is not only merely terrible, it is the worst customer service of any business I've ever dealt with. Trying to talk to a human being is like winning the lottery. Even getting a chat going on your phone is difficult because you have to go through (bad) AI hell even before you can get someone who responds slowly and uses only canned answers. Also, I believe that if they can't answer your question quickly, they disconnect you and you have to start all over with another person. If I could only get back the hours I've spent with "customer service" at Xfinity, I could add five years to my life (and this doesn't even include the damage of high blood pressure every time I'm forced to talk to them. Quality: If the quality wasn't as bad as it is, I wouldn't be forced to use their terrible customer service. However, we are always subjected to outages, transmission issues, streaming issues, poor signal quality, etc. If I had a meaningful choice, I would switch in a nano-second. I honestly cannot think of anything positive to say. Yelp requires that I give them at least one star, but even one star is not deserved.

We walked in and a lot of the employees were just standing around. There were very few customers in…read morethe store. Not one approached us. We had to ask for help. We have been long term customers. In the whole time we have been using Xfinity, Comcast and the other companies, before them, as providers, I have never seen such neglect of customers. But, let's get to the good. I had tried for two days and one night to get my husband's data transferred to his new phone. It just wasn't happening. So off we went to Xfinity, in Richfield, to get the task done. The first guy couldn't get it done. A second guy couldn't either. Then, Abhay Kunar was asked if he might know what to do. He had an idea. Maybe the other guys hadn't used a certain app. It turned out they hadn't. But they weren't there. They were mulling about hanging out with their buddies. Abhay used it, and what do you know. It worked. So, after buying a new phone for myself, which the first guy helped me with, we headed home thinking all was ok. Wrong. But I'll get back to this. Abhay transferred my data to my new phone and helped me get my account set up in a very short time. Now, back to what I was saying. When we were leaving. My husband got a call. His old phone was in a box ready to be shipped. The ringing was coming from the inside of that box. Not his new phone. (Remember this.) Now we had another dilemma. Neither his phone, nor mine, would make calls. So, once again, I'm working on getting it to do it's job. Another sleepless night. No matter what I did, his phone would not make calls. There wasn't any connection. Mine started working as soon as I got home. Finally, I decided, in the early morning hours, to unbox my husband's old phone and switch out the Sim cards. Walla! His new phone connected immediately. If we had sent his old phone off, we would have had to go back to Xfinity to get that straightened out. My husband had been livid when he discovered he couldn't use his new phone. It took me, without any training, to figure out that all they had to do was to switch the Sim cards, from the old to the new. This wouldn't be such a big deal, but my husband mentioned, numerous times, that I had changed out the Sim cards. If the first two guys had been paying any attention, instead of palling around, that should have been done in the first place. My review is more about Abhay, for him to be commended because he did his job right. He was very kind to me. He gave me his card so, if I needed anything else, to contact him. He even wrote his personal number and that he doesn't work Thursdays or Sundays, on it. Thanks Abhay. You other guys need to pay more attention to your customers. That is what you are there for. I mean, I liked the camaraderie, but come on, customers come first. You need to do better. One more thing. In my opinion, Xfinity doesn't need that many employees in one store. I mean there was a bunch.

While multiple customers waited, at least 8 people in Xfinity sweatshirts stood around talking and…read moresinging (Yes Singing!) to each other! These people eventually worked with (can't say helped) customers. It just took forever (over 60 minutes). I was the 2nd person in line:-(

Email is terrible and no support from centurylink to fix it. I get bounced around in the FAQs and…read morenever can get to a real person to help

I have had to use their customer service three separate times to have them repair their own cable…read moreline. Each time I have found it to be the worst service of any company that I have ever had to deal with. As hard as I found it to believe each time they got even worse than the time before. This latest time they flat out lied to me week after week. They seemed to tell me whatever they thought I wanted to hear so I would give them a good review and then never follow through on their promises. I only wish it was possible to give Century Link negative stars.

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!