Loved the new manager she was so helpful. No wait and extremely knowledgeable. Phoenix was also…read moreamazing in helping me with transferring phones. This will be my go-to store!

Phoenix and Shannon were amazing help! I had a complicated problem and they found a workable…read moresolution. will definitely be back!

Zero Stars. Rude, Incompetent, and Deliberately Unhelpful…read more Let me set the scene. My phone died. I pay for AT&T insurance. Two days later, a replacement arrives, only to discover that AT&T's own system won't let you transfer an eSIM from a dead device to a new one. Not my fault. Not my problem to solve. But somehow, it became exactly that. Everything online failed. The app failed. I was forced to visit a store in person. Already an inconvenience. What happened next was completely unacceptable. The moment I walked in, the rep was visibly annoyed. His first words? "You should have done that over the phone." I didn't have another phone. That's why I was standing in front of him. Then came the identification issue. I presented a digital driver's license and a Georgia DDS-issued temporary license, both of which are legally recognized by federal, state, local, and financial institutions. The TSA uses these documents to board passengers onto aircraft. Banks accept them. Courts accept them. AT&T does not. His explanation? "Security." That word doesn't mean what he thinks it means. When I pushed back and asked for clarification, his response was, and I am not paraphrasing "I'm not doing this today." There was one other customer in the store. Four employees on the floor. I had an appointment. There was no reason for this level of indifference except a complete unwillingness to help. I had clearly interrupted something far more important, his coffee and his phone screen. When I asked for his name, he refused to give it. A colleague stepped in and offered a name as "Jim." Whether it was real is anyone's guess. Based on everything I witnessed, I'd say probably not. The result? I had to drive unannounced to a friend's house, because I had no working phone to call or text ahead, just to use their device to reach AT&T customer service. That call took over 30 minutes, not counting hold time. All of this because one employee decided customer service wasn't on his agenda. When employees feel comfortable refusing to give their name, dismissing legally valid identification, and responding to frustrated customers with open hostility, that's a management failure from top to bottom. I would not recommend this location to anyone. There are other AT&T stores, other carriers, and frankly other options entirely. AT&T, do better! Your customers deserve it.

If I could give zero stars, I would…read more The customer experience at this store is unacceptable. After checking in, I received an automated text stating that I would be notified when it was my turn and that I could add more time or cancel if needed. There were eight customers ahead of me, so I walked just two stores away while waiting. About 30 minutes later, I returned to find my name had disappeared from the queue. There was no one greeting customers or available to answer questions. When I finally found an employee, I was told my place had been canceled because I had left the store. That makes no sense given the automated text specifically says you'll be notified when it's your turn. If customers are expected to remain inside the store the entire time, that should be clearly communicated at check-in and in the text message. Instead, I was given conflicting information and lost my place in line. I can't tell whether this is an AT&T policy issue or simply poor management at this location, but either way the customer experience is unacceptable. This is my second bad experience at this store, and it's enough that I'm switching mobile carriers. It's especially disappointing because both my husband and I worked for AT&T for decades and loyal customers. We know the level of customer service the company is capable of delivering. This store falls well short of that standard.

5/6/2025 David and Ivan were great. My battery was replaced…read morein less than 20 minutes and I had a nice conversation with David. He has been there 15 years. He was extremely helpful and gave me a new case for my phone. He told me the Samsung A models were built to be discontinued in the future and it would be best if I were to get an S23,24 or 25 when/if I decide to get a new phone. He said the A models only last 2 years which is correct. He told me I could bring my old phone in and transfer the data from it to my current phone or if I wanted to wait until I got a new phone, they could transfer the data to it too. Said it would take about 30 min and cost maybe $65.00.Love my new case.

Service and product quality were great!!! I really reccomend this repair shop!!! He explained me…read morevery kindly and suggested good options.

Employees were very unhelpful, they make buying a new phone feel impossible. I would not go to…read morethis location unless you plan on buying a new device with cash.

Cameron at the Ridgewalk store was so patient and helpful when I purchased my new phone today. As…read morean older person who doesn't like change, Cam walked me through the process slowly and calmly. This is a great store with friendly staff!

Outstanding customer service at this AT&T location. The sales and management team are truly…read moreprofessional and patiently answer all your questions without hesitation. Refreshing experience in comparison to all the past experiences Ive had at similar locations. 100% will come back here for any future needs.

Dishonest business, played bait and switch with my phone and lied about a exchange credit just to…read moreget a upgrade sale when they were called on it they refused to give their names and owner has refused to correct this. He was present during the original transaction. Be ware find another location. i called back to ask for escalation to correct the mess up they did and was refused this i am told is a AT&T policy for all private owned stores, what are these dishonest people hiding. store manager Alec made a charge on my CC without my permission when i found out i called and the store refused to reverse i am waiting for this to post to file Fraud and also criminal for cc fraud. FOLLOW UP : what was done ,AT&T confirmed the wrong doing by this private owned store, made it right, but you may want to go to a Corporate Store to insure you do not get hustled, and dishonest practices from stores like this one

All solutions under one roof, great prices. fixed my iPhone on the spot with free tampered glass…read more appreciate. keep it up.

Outstanding! Patient, knowledgeable, professional but still family. Worked to make everything we…read moreneeded come together seamlessly!

We purchased 2 new phones. The phone selection was great. The deal we were given was of great value…read moreand saved us money. The experience was made better by the wonderful staff Janet, Liz and Makayla!! They made sure everything was working properly and all was in order before we left. I would highly recommend this location! Thanks ladies

Great place! Quick affordable service and no hassle to get in and out in about 10mins for my iPhone…read more7 screen repair!!

From the owner: We are here to solve all kind of phones and computer problems. We fix any kind of I phone broken…read morescreen in 30 minutes. We do replace broken back glass of all kind of I phone. Mobile communication and more offer best customer services and friendly environment. Mobile communication provide some refreshment stuffs like cold water, coffee while customer waiting for their services done.