Brain dead, mindless cretins who can't do anything correctly. I do not currently have Verizon, and…read morebased on my visit, I NEVER will. If it was possible to give negative stars I would do that. I have cell service thru another company and I need a new phone, so I figured I would shop the competition. I walk in, and after a few minutes I'm allowed to tell one of the employees that I'm interested in switching carriers and I need a new phone. She says to wait for the other employee to finish with her customer. I guess neither of the first two employees there can help a customer, and I need to wait for the one already with a customer but sure. 14 minutes later, How can I help you? I tell her exactly what I'm looking and what I need. She asks for my ID. I ask why, she says to "verify my information", ok sure why not. She attempts to scan my ID with her tablet. 4 minutes later she has now managed to successfully scan my ID, and is now tapping away on her tablet. 3 minutes later she tells me I'm eligible for a discount on my home internet service. I tell her I don't need home internet, and just want a quote on service and a new phone. She chooses not to listen to me, and instead starts telling me about their home internet and starts the process of signing me up for it. Once again I decline home internet service and tell her exactly what I want. She sighs, and goes back to tapping on her tablet. 4 minutes later, she asks for my SSN. I ask why, she says she can't give me a quote on service without running a credit check. I tell her to assume I'm very well qualified, and to just give me a list of plans and phones available. She protests, demands my SSN, says it won't hurt my credit at all, and she NEEDS it before she can tell me any prices for phones and services. I once again tell her to just assume I'm very well qualified, and to just go from there. She sighs, and goes back to tapping on her tablet. 3 minutes later, she flips the tablet around and asks me which add-ons I would like. The screen is filled with options like Unlimited Storage, Family Plans, Netflix and Hulu and other streaming services, and the like. I say I want none of them right now, I just want the price for a service switch, any available plans, and any available new iPhones. She says she can't give me any prices for a plan until she knows what add-ons I'm going to want, so she can calculate a price. For the SEVENTH TIME, I ask her for the cost of transferring service, any available plans, and any new iPhone options. She (wait for it) sighs again, and goes back to tapping on her tablet. 5 minutes later I tell her to stop whatever she's doing, and that I'm leaving. She protests and says she's almost finished and she can START working on what I asked her for, and she just needs another minute or two. I tell her "Ma'am, I have been sitting her for over 30 minutes, waiting for some simple information that I have asked for MULTIPLE times, and the only thing I've learned is that you REALLY want me to sign up for home internet. I tell her that I went to the T-Mobile store down the block with the same request, and within FIVE MINUTES, I had all the information I needed, multiple phone and plan prices, everything I needed to make a decision. And she had a great attitude. But here it's been 30 minutes plus and the only information that I have from you is you want to switch my home internet service. I told her to delete any information she may have gotten from me, never to contact me, and I walked out. I went from curious about Verizon services to outright hostile towards them in about 35 minutes. I HATE Verizon, I HATE that store, and I wish everyone there gets fired sooner rather than later. If it was this much trouble getting information about switching service, how much trouble is it going to be WHEN something goes wrong?

We had a great experience at this Verizon store. Deleon assisted us and was excellent. He was…read moreextremely knowledgeable and helped guide us in the right direction without pushing us to spend more money. He gave us extra tips about our new phones and Verizon plans and overall went above and beyond. I would recommend this store and working with him in the future.

I went in to get my phone about a month ago and the minute i walked in, i was greeted by Tony. He…read morewas very helpful and friendly. Amazing service.

Apple is A good Company to get Products from I love Apple products they are good The Apple Watch…read moreand AirPods Pro's are good

I went to the AT&T Store to get help setting up my new cell phone. A young gentleman named Kai was…read morethe representative who helped me. He was kind, very patient and efficient. He was great. I am not good with high tech stuff, and he made it simple and understandable. I really appreciate Kai's help and kindness.

Jalen the manager had no business card came in to cancel internet and he would not cancel my…read moreservice or call when I have already called multiple times during the week and been on hold for over 3 hours to cancel. Also came in the store and didn't acknowledge me at all but when the next person came in greeted them and asked them to sign in on the sheet I then had to also approach him and ask if I was also supposed to sign in when I have been standing in an open store for over 10 min

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

While I appreciated the help from the floor staff during my phone purchase, I was very disappointed…read moreby the store's policy on defective accessories. A screen protector failing within a week suggests a quality issue, yet the store manager was unwilling to provide an exchange nor return. Buy your accessories elsewhere (like Amazon) to save yourself the headache and the money.

Customer service worst in business hands down they have too much automated system but wants and…read morediscusses sales and payment due instead of your needs

$75 just to tell confirm your phone is permanently water damaged. They try to sell you their…read morebusiness with a false hope of repair. If you're already expecting the worst for your device, just take it to a cheap shop elsewhere.

They did such a great job fixing my phone! They were friendly and fast! Thank you sooo much! Plus…read morethey had some great tips!

Terrible quality of glass not durable or long lasting at all it popped out the same day when it…read morefell.

Fixed screen, battery,new case all in 55 minutes. Very reasonable price…read more Outstanding! Very personable.

I signed up for 5G Home Internet and canceled within 2 weeks. After cancellation and receiving my…read morefinal bill, I could no longer access my account online or through their app. It takes finagling and going through other departments to actually speak with someone when you do not have your mobile phone and account number assignment for the home internet, which you can no longer access since you can no longer login. I am being charged over $400 for one of the "FREE" offerings at sign up and after finally reaching them the first time they told me to call them back after a specified number of days to get a credit applied. I was able to get through after again jumping through hoops to get through the automated phone system and again asked to call back after a specified number of days. I spent 45 minutes, talking to 3 different departments, and still have not been able to be transferred to the correct department. It boggles my mind that employees actually make these decision on processes and systems for their company, go through development, testing and implementation. These people are actually getting paid to make mistakes and apparently do nothing to resolve or make their servicing better. Unbelievable. ABSOLUTELY DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

The only bright side to my visit today was working with Elliott. After working with another…read moreemployee, didn't get his name, and I wouldn't name him anyway. Anyway, Elliot worked about 10 minutes and had the problem fixed with ease. Unfortunately, I had already spent an hour. Getting no help whatsoever. Also, I believe in opportunities for everyone, but you really need better. English speaking phone support.

I really wish I could put a negative star, I switched from AT&T to Verizon back in July of 2024…read more They had a promotion when you sign up as a new customer, you'll get a 65inch TV. I got three lines and internet when I joined Verizon. Let's just say it is now October 5th, 2024, and I still don't have my TV. l've contacted them 4 times in between July- October and each one stated they will put in a form to have a supervisor reach out to me and get his resolved as soon as possible, NO ONE HAS DONE SO. I too have seen that others had the same issues regarding this promotion. Verizon seriously need to make this right and get me my TV or comp off an entire month bill for the headache, the lies they promoted and inconveniences that they have caused me. I'll sit back and see if anyone will contact me and if they make this right, I PROMISE I WILL LEAVE ANOTHER REVIEW STATING THAT THIS SITUATION HAS BEEN RESOLVED AND VERIZON HAS MADE IT RIGHT, UNITL THEN I AM HIGHLY DISAPPOINTED AN I WISH I STILL WAS WITH AT&T.

I would rate them zero if I could. It's not Verizon itself it's the EMPLOYEES HERE AT THIS…read moreLOCATION. Not only do they stand there and do nothing, they do not even attempt to help. RUBEN IS A SAD EXCUSE FOR SOMEONE EMPLOYED. Zero drive to get a job done, or help a customer. I had to come in two days in a row to print a form Verizon required I send In. He LITERALLY told me go figure it out, then said why do I need to help you? Dude should NOT HAVE A JOB. There are driven ppl out there that deserve his position. And his co employee was rude as HELL! Told me I should have a personal printer lmao. What kind of employees are these??? I never seen such shame and poor customer service. I will be contacting BBB and filing a complaint. Keep in mind these are required forms from Verizon's trusted insurance partner but hey "we don't care" is what was said multiple times by all employees at the location except the female. I hope someone up top reviews this, you have 5 employees and not one customer each time I was there. I wonder why? NONE of your employees at this location are eager to sell, please or even enjoy a conversation w a possible customer. Equation for success? I don't think so. I could run that store w 1 employee and we would be pulling ppl in from the streets!!!! Your downtown you guys are lazy!! Yes keep sanitation around but wow have some pride in your work!!!!!!!! CHECK THE AFFIDAVIT ATTACHED.