On a visit to Dallas, my friend's phone began to tell her it was stolen. While she was able to make an appointment online, she opted to walk in for service. The store was packed and there were more than enough employees on the floor to assist us. After a brief wait, they ran a diagnostic and discovered her front-facing camera had been broken. After getting an estimate, we opted to order it online, using my military discount. We drove across town to another Apple Store to pick up the phone that evening. Service was night and day. Instead of assisting her in setting up her phone, the rep sat at the table and made her do it herself. She got stuck several times and we ended up having to leave before she was finished. This was very important because the last step is to wipe the old phone and it requires facial recognition. Due to the broken camera, she could not provide that so we opted to return to the Knox St Apple Store to complete wiping the old phone. We just used the appointment she made the day before. This time service was even better. They treated her like a valued customer and not an inconvenience as we experienced in the other store. Given the choice for whatever our Apple needs, we would return to this store. read more

My husband and I went to the Apple Store in Knox/Henderson around 4:49 PM, over an hour before closing, to buy a new iPhone and trade in my old one. The older gentleman helping us was rude and dismissive the entire time. We asked multiple times if we could set up the new phone in-store before trading in the old one, just in case we ran into issues. He kept insisting we "do it at home" because they closed in an hour and backing up the phone would take 30-40 minutes. The third time we asked, he responded in a passive-aggressive tone, "Do you have Wi-Fi at home? Then do it at home." Well, when I got home, I immediately ran into problems exactly like we were worried about. My new phone hadn't been fully transferred yet, so I couldn't receive the verification text needed to access my iCloud. What should've been a simple setup turned into a huge headache and hours of jumping through hoops. A little patience and basic customer service could've avoided all of this. That guy is lucky I didn't catch his name or else I would have name dropped him on this review. Very disappointing experience, especially considering we were purchasing a brand-new phone and case coming close to spending $1,000. I would not recommend this location AT ALL. read more

Yes this is a busy spot . Once you walk in you are greeted by an Apple staff member. They ask you what you're in for and how may they help. I let them know I had an appointment with the Genius Bar. Even though I was late they had no problem working with me. Yes this is a large spot with lots of displays and everything Apple. They fixed my issue, I was so impressed by the stock I opted to buy a watch band. Thank you to all the staff. Thank you Tony for helping choose a watch band read more

Apple Store - Knox Street - Here fixing Dad's phone - Computers Near Me - Dallas, Texas

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The people here are nice , but some of them just don't care . It seems their goal is to rush you out and have you take care of your new phone at home . I felt like such a burden to them when I was having an issue . I'd recommend to go to a different store read more

Super well run operation, even for an Apple Store. Apple sets the bar pretty high when it comes to customer service and experience. I ordered a few laptops and within an hour I was in the store picking them up. I placed the order online and got an estimate that it would be ready for pick up in a couple of hours. That's sounded just fine. However, much to my surprise, I received an email about 30 minutes later that they were ready for pick up! I quickly bolted over and picked up the laptops and walked out the store. The experience was seamless and made me felt like a VIP. Really appreciate the work at the store for their excellent customer service. read more

Apple is A good Company to get Products from I love Apple products they are good The Apple Watch and AirPods Pro's are good

I was in last week and it will probably be my last time since I've been seriously debating on whether or not to switch to a Samsung phone anyways. I had a lot of time to think about that while I was in there since no employee acknowledged me for 10 minutes. Meanwhile, I witnessed a woman assisting an elderly woman with her phone. Both these women were customers. From what I understand, the older woman was in there for two hours and was forgotten by staff. Ultimately, they just refused to help her because the store was closing in 30 minutes. They basically just brushed her off. If that's not rude, then I don't know what is. Shame on you Apple!! I'm sure you won't miss my money but I will spend it elsewhere. read more

They discriminate against the elderly. Don't let your parents or grandparents go alone. Also they don't care if you have been there for hours waiting on them to help you, they will kick you out if it's close to closing. read more

Shout out to Dillon for fixing my AirPods and finding the right fit for the ear piece! Despite the busy day, he handled all the business. Thank you Dillon! read more

Terrible customer service. Helpless individuals who don't care to help the elderly. Do better Apple.

If you enjoy being ignored and made to feel like a burden, the Apple Store on Knox is the place for you. They close at 8pm but apparently stop helping customers around 7, because trying to get assistance after that feels like a crime. The staff act like you're interrupting their plans just by asking for help, and the attitude is unreal for a brand that claims to care about customer experience. Apple products are expensive -- the service should match. This location really needs to clean house. I'll be driving to another store next time because clearly, they aren't interested in actually helping people. read more

1 Star. What is the point of an appointment? I was quoted a 4-hour wait for a simple battery change. To top it off, the parking here is horrendous. Complete waste of time. read more

This is the closest Apple store to me, so unfortunately I've had to come here for myriad reasons. As others have said, customer service is wanting. Most of the time I've come here I"m not greeted or helped right away until I approach someone. However, I am usually able to get some type of resolution/answer eventually in-store for personal device issues. I have also been there once to make inquiries around some business devices and that was a bit difficult. I was able to talk to someone eventually, but had to do some follow ups online/phone. I've had better experiences elsewhere, so if you have other options go there read more

Apple Store - Knox Street - Computers Near Me - Dallas, Texas

Just needed a quick fix on my mac book with the date and time setting.. a bunch of employees standing around and she said they couldn't help me till next day tomorrow... they need to get it together especially that girl lindsay who probably could've just helped me fairly quickly. Asked chatgpt (which I should've done in the first place) and fixed the problem. smh hope they take all their jobs. read more

How are yall not willing to help out an elderly with data transfer even if it's closing time? The Customer was there since 5 and the tech left them and did not inform someone else to take over. FIRED!!!! Smh that's so rude! Terrible service thanks girl from tik tok you don't even work there but yet you did their job. read more

Worse costumer service, if you an elderly person, this place won't help you, mind you they get paid to simple things, but they refuse to do them! read more

Horrible!! Wait times are ridiculous and the way customers are treated is even worse. If you don't value your time or being spoken to with basic respect, this is the place for you. Otherwise, save yourself the frustration and go literally anywhere else. read more

I've been here twice, once for a pickup and another time to just enquire about a problem in my MacBook. The service was really commendable both the time and the pickup were hassle-free and ready even before my pickup window. The staff here have a very good knowledge of all the Apple products read more

Apparently it's okay for them to tell you they aren't doing something PRIOR to closing. Don't stop by if you want ANY help.

Well, TONY (@ Apple) was THE WORST! I told him all my e-mails were gone. He caused all of MY HUSBAND'S e-mails to come up on my phone! My I-phone is more messed up than ever! Tony, you can go butt a stump. read more

Pure friendliness and professionalism. I had a damaged iPad under warranty and the associates who helped me replace it were nice, fun and extremely efficient. The entire team is on pointe! read more

Great immediate service: 5 stars Self check out via phone: 5 stars I have been here a few times and each time I am greeted at the door and directed where to go as soon as I walk in. What I especially like is that I can just grab what I need and pay via my iphone as I am walking out. I was rushing to work and needed an apple watch charger to get through the day and got it with no delay. I guess the only downside is the parking situation. Trader Joes has a 3 floor garage and Starbucks has a big parking lot behind it if you couldn't get a spot in front of the store. Thanks Apple! read more

Apple Store - Knox Street - Front of Apple Store - Computers Near Me - Dallas, Texas

I was ignored when I walked into the store looking to upgrade my phone, and when I finally asked an employee for help he ignored me and helped a family that walked it after me. I know it's been a while since I got my current iPhone, but I didn't realize that Apple now discriminates against people of color. It's sad really. read more

My apple phone service was unavailable due to a password glitch. I went to the store on Knox Street for help. I told the person I am 81 years old and needed to call my wife who is recovering from knee replacement surgery. They refused to help me because the store did not open until 10am. I believe customers have the right to expect better service especially when they are told it is an emergency. read more

I did not have an appointment but they were able to get me in and help fix the glitch in my phone. It's usually a very busy store but they really try to make sure everyone gets service. Lots of things to look at and classes to learn about products. Friendly staff. read more

We came to this location to buy an Apple Watch for my daughter's birthday gift. After waking in, we were greeted at the door and introduced to Courtney. Courtney welcomed us, and walked us over to the watches. She went over our options, then took us over to another table so we could try the watches on and see what they looked like with different bands. She was professional, friendly, knowledgeable, and offered helpful suggestions. After we made our selection, she bagged the watch and checked us out. We were literally in and out in 15 minutes, she made the purchase fast and easy. We surprised my daughter with her new Apple Watch on her birthday and she absolutely loved it. It was a great decision to buy here! I highly recommend this location for fast and friendly service. If you get the opportunity to work with Courtney, you'll be in great hands. read more

Apple Store - Knox Street - Computers Near Me - Dallas, Texas

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Bad location, no parking. I went in for cracked screen and girl with thick black horn rims told me it would cost hundreds. She said my warranty that I pay extra for was expired. It is not. She's incompetent and dishonest. Skip this store. read more

I needed a small repair on my iphone. I had to wait an hour for them to even acknowledge me and then they told me they couldn't do it and I would have to come back tomorrow. When they finally assisted me, the guy helping me was extremely distracted by his coworker showing him photos of his dog on his phone. read more

They were helpful with my trade ins for iPhone 15. I traded in my 12 and it was easy. Also easy to pick up new phone. Back up your phone at home so you can leave faster. I had to wait an hour and half after picking up my phone cuz I didn't back it up at home read more

Waited for 20 minutes to get a sales clerk with next to zero salse skills. I just wanted to buy an iPhone 15 Pro Max without activation. When we finally got past the no activation part he couldn't explain Apple care. In my frustration he offered another clerk, with a wait time. When I asked if there was a store in North Dallas I could go to later in the day because that whole experience was taking WAY too much time, he said Northpark store. There is no Northpark store, so I'm heading to the Galleria. At least that store has parking, unlike that of Knox St. Save yourself te and gp to Galleria store or even best buy. Not doing well for my first Apple experience. I expected more. This was not the start with Apple I expected. read more

It's a bit of a hassle for parking because it's on a busy street. I've been here a few times for pickup, and it's reasonably quick in and out, not a long wait for pick up. The staff is welcoming when you come in, and the process from start to finish is smooth. I do my ordering online so I don't walk around the store looking at the phones, iPads of headphones or whatever other Apple product they have. But all of my purchases from this location have been great read more

Don't waste your time at any of the other Apple stores! And definitely don't call AT&T or Apple Support! Just make the appointment and go to the Apple bar on Knox! They are amazing!! I cannot say enough good things about this team! They were helpful and more knowledgeable than any other Apple store I have been to! I'd rather give a well run store my business even if it means driving 30 to 45 mins to get to it! Thank you to the team for caring and thank you to the management for providing a great place for them to work! It shows! I highly recommend this location!! read more

First of all happy that I have Apple Care. Second of all, I'm extremely furious at how management is run here. I had a display issue on my MacBook Pro and turned it in to the Genius Bar. I had used my AppleCare to cover this. Returning to the Apple Store, they had given me wrong the laptop. Oops! Casual mistake... Then received my "fixed" laptop, which wasn't fixed at all. When I got home I discovered it was still damaged and the issue had not been resolved. I just left the Knox Apple store location where I was just told that this was my fault and not theres. The Genius Bar employee told me that he would grab the manager or whomever I just spoke to. That man told me that I would have to pay still and compared this transaction to that of returning your car to the shop. "You wouldn't just pick up the car and drive away with it if it wasn't fixed, would you?" He said. I couldn't believe it. I was then told because I used AppleCare on this that I was out of AppleCare because of their mistake. BEWARE OF THIS LOCATION. I will never ever go back to this dump. It's a mess. Felt urgent to write this review so no one will waste their time. Northpark location and/or Southlake is professional. This place is not. read more

Apple Store - Knox Street - Computers Near Me - Dallas, Texas

The staff is not good at appearing like they care about serving you well. Even the simplest things take forever. I came in to buy a replacement charging case for my AirPods. I'm already feeling bad enough about losing my original. They tell me that I can either buy the more expensive and newer replacement model immediately or be forced to wait 30 mins to get the actual model I came to get because of some replacement protocol. They told me I could return if I find my case and then wouldn't take it back once I did bring it back the next day. They always do things like this. There are way too many staff just standing around playing with their phones rather than helping customers not have to wait to spend their money. This is inefficient and I wish there was another more convenient Apple store for me. If you can avoid this place I would, but if you come in make sure you have time to burn and a lot of patience because they're slow, they know it, and they don't care. read more

Apple Store - Knox Street - Inside the Apple store - Computers Near Me - Dallas, Texas

The store is great. The service is great. But I will not be going back to their location. The parking is a serious problem. the fact that they do not have even any handicapped parking right nearby has to be illegal. It just isn't okay to not have any parking near your store. read more

They have been super helpful with all my questions and helping me select the right product for me. I never felt rushed and enjoyed shopping.

Worst customer service ever Rude people Front door girl was bad On her phone talking Waiting an hour read more

I feel wronged by Apple today. My Mother needed her screen replaced(multi-touch malfunctioning) and did not have the time to take it in herself. She scheduled an appointment at Apple and asked me to take her phone in while she was at work. They diagnosed the phone and explained the screen needed to be replaced. I told them she had device insurance with AT&T and they TOLD me fixing the device with Apple was the best route. I trusted them and paid the $302 after tax for the repair. Come to find out, her insurance would have covered it for $29. This feels dishonest and scummy on their part. I am ashamed I took their advice and wasted my Mother's money. I went to leave a review for this location via google and reviews are disabled - how's that work? read more

Genius techs are friendly competent and answer my naive questions without laughing out loud! They treat me (89 years old) with respect and good humor. After their help, I can communicate with my friends and family, tend to my business and explore current knowledge and entertainment with confidence. Have been there for help with my i6 and i23 cell phones and for help once with my computer questions. Knox street Apple Store is "My Store "! read more

Best customer service! John was super helpful and kind to my family. Made the process super easy and pleasant!