...always a friendly and informative visit when entering the Verizon Store in Dublin...whether…read morelooking for new equipment, quick software repairing on the spot to keep your phone operational, or a question and answering sessiob session, you always leave feeling you were important and a valuable customer

We were treated badly, and the employees we dealt with seemed uninterested in actually helping us…read more Even after we gave clear instructions, they repeatedly made mistakes and failed to properly address the problems they caused. The whole experience was frustrating and showed a serious lack of care for customers. DO NOT RECOMMEND!

Waited forty minutes store stayed closed with a "back in 30 minutes" sign…read more Unstaffed.

This store is conveniently located in the shopping center where Ulta and Crate & Barrel Outlet are…read moreacross the street from the main outlets. Plenty of parking here, not a super busy or crowded mall. I had to cancel a service and was able to handle it over the phone. They now have a service where they call you back instead of you waiting on the phone. They will text you updates on the wait estimate and when they are going to call you. It was pretty accurate. My call back was about an hour and 15 min. I didn't mind that compared to waiting on the line and they did call back on time. The customer service person was friendly and professional. Local to California which I liked compared to an overseas call center. If you need to return equipment, you can take it to this store location. They will also partially credit you if you cancel service before your prepaid date. They will mail a gift card. My advice, try to do as much online and then go to the store as needed. I used AI and that was helpful to get some info first.

Fantastic experience. The team was very knowledgeable and walked me through the process, which made…read morethings so much easier. I cannot recommend this store and the employees enough.

I have to say after several and I mean several times going into the store and calling CS I have…read moreresolved my issue ( I think ) I also have to add Austin has been working hard to help me get it done. I have learned that it is not so much the staff's fault as it is their CS and what they make them go through to cancel everything. I still have not received my $171.00 plus dollars back or the $18.56 air tags money (that I never even got ) and TMobile wont take the charges off my so called account that never existed but now at least this "account" is officially closed Austin the manager has said he will pay out of his own pocket the almost 25 dollars that T-Mobile charged me out of the blue for July and August????? yes T-Mobile has mailed me a bill for almost 25 dollars for 4 air tags I never got in February and canceled. So the moral to this story is Be wear of T-Mobile and their promises, I feel it is a bait and hook type of company that wont let you go even when you cancel etc. Again, I do have a different perspective of Austin, he is only able to do what they (CS) will allow him to do and unfortunately he is the one that gets all the heat. So my rating of T-Mobile has not changed but my Rating of Austin has gone up to a 4

Lequawrence was THE BEST customer service representative I have had the pleasure to interact with…read morein the last 20 years!!!! He was knowledgeable, attentive, clear, helpful, courteous, and very, very pleasant. He solved an issue that had been ongoing and completely mind-bogglingly confusing for 3+ months.

Purchased a NEW iPhone PRO and bundle of accessories and not promised what I paid for regarding…read morewarranty!! Please be aware of misleading information when you make your purchases!! Not a happy customer, VERY disappointed and dissatisfied!! ATT&T Livermore, you CAN do better accommodating your Customers!! Probably won't return to this location and will be worth my time & gas to drive over to Pleasanton location..

If I could give zero stars, I would. Save yourself sanity, and go somewhere else. Video for…read morereference: https://youtube.com/shorts/S66lcl4j2-M We spent three days trying to port our phone service back to Verizon due to better coverage. After multiple failed attempts, Verizon advised us to visit an AT&T corporate store with ID to obtain a new transfer PIN. That's how we ended up at this location. Unfortunately, our experience with the store manager, Daniel, was one of the worst customer service experiences I have ever had. From the beginning, he was rude, impatient, and dismissive. Instead of helping resolve the issue, he simply called customer service and repeated the same steps we had already tried ourselves. After nearly an hour, when a transfer PIN was finally generated, he abruptly said, "OK, done. You can go now," without explaining next steps. When I calmly asked what I should do next, whether I needed to go to Verizon or could finish the process online since I had my two young children waiting, he responded, "I don't know. I don't work for Verizon. Go figure it out." When I asked again for guidance, he became hostile and told me, "I don't f*ing know." This happened in front of several employees, and in front of my children. We were the only customers at the store at the time. I felt singled out and disrespected. I noticed he interacted politely with other customers, yet spoke to me and my family in a completely different tone. When I questioned why he was treating me this way, he laughed, cursed, and told me to leave the store. When I began recording the interaction for my own protection, he threatened to call the police, despite me standing there with my two small children. My kids were frightened and confused watching an adult behave this way toward their mother. No customer, especially a parent with children, should be treated with hostility or intimidation for simply asking questions. To make matters worse, he told me I was "not a customer anymore" because I was porting my phone service, even though I still maintain AT&T internet services. This experience was unacceptable and deeply unprofessional. Customer service should never involve disrespect, profanity, or threats toward customers. AT&T corporate leadership should be aware that behavior like this damages trust and reflects poorly on the brand. Customers deserve basic respect, clear communication, and professionalism. None of which we received here. I sincerely hope management addresses this situation so other families do not have a similar experience.

If I could give zero stars, I would. What happened to me and my husband at this AT&T store was…read moreshocking, unprofessional and completely unacceptable, especially because the behavior came from the store manager. We came in for a simple phone upgrade. During the process we realized that a previous AT&T location had given us completely wrong information about our plan, so we decided to return the phone immediately. The phone was unopened and not activated at all. The employee had already deactivated my working phone and needed the manager's access to restore it. The moment the manager (Daniel) came over everything changed. He did not listen to us and immediately blamed us for the mistake that came from another AT&T store. He said "You should have done your homework before coming here." He told me "Take a seat because you are begging for a refund." He told me "Sit down and relax." He repeatedly spoke to me in a belittling way and made me feel targeted and disrespected as a woman. We also noticed that he treated other customers who were not people of color politely and calmly, while he spoke to us with irritation and hostility. The difference in treatment was obvious and extremely upsetting. Then things became even worse. While he was assisting another customer, he loudly said "Let me deal with these assholes first" and then "I love dealing with such assholes." He said this publicly while we were standing a few feet away. It was humiliating and completely unprovoked. When he returned to us he continued raising his voice and speaking to us in a hostile tone. He said we should be glad he was giving us a refund and.At that point we were no longer asking for a refund at all and expecting my phone service to be restored.After everything he put us through we told him we did not want a refund anymore because of the amount of shame and humiliation we experienced in that store. Instead of de-escalating, he became even more aggressive and said "Do not act like a martyr." This was unnecessarily cruel and completely inappropriate, especially after we had already made it clear that we wanted to end the interaction peacefully. Throughout the entire experience my husband and I stayed calm and respectful. We never raised our voices or insulted anyone. We only wanted AT&T to correct the misinformation we were given by another store and to restore my phone. Instead we were met with harassment, verbal abuse, racial bias and gender-based disrespect. This was not normal bad service. This was discrimination, humiliation and retaliation. AT&T corporate needs to address this immediately. No customer should ever be treated this way, especially not by someone in a management position.