Fantastic experience. The team was very knowledgeable and walked me through the process, which made…read morethings so much easier. I cannot recommend this store and the employees enough.

Went to a pleasonton and in dublin corporate store, had a terrible time. Wasn't greeted at all…read more They shrugged me off. I wanted to set up a new account and buy the iphone 17 pro max. They just told me there was no way to assist me because I had just lost my ID yesterday, I asked if there was a workaround and they flat out said no. I was shopping af trader joes and went to this location just to see what would happen, as soon as I walked in I was greeted by Austin, Luis, and Martina. They were very down to esrth people, we were cracking jokes. Felt like a very friendly environment. They worked around me having no ID, they immediately knew how to set me up to where I could email my ID fromt and back and I walked out with the Beyond Deal and a new iphone 17 Pro Max. These guys are excellent salespeople, finding people like this is ANY customer service field is hard, Ever since covid, everyone just kinda blows off customers. Really appreciate this team.

So Amanda was very attentive. When I came in. Everything was quick and easy and it was only just…read morefor a pick up. She actually was helping another customer was able to help me. Wow. Thats what you called multitasking and great customer service work.

After a nightmare experience with AT&T, we could not be more grateful for the customer service we…read morereceived here at Verizon, specially from Marilyn and Bryce. They went above and beyond to make sure we got the best deal possible for our new phones and contracts, going as far as driving to the Dublin store to pick up a phone that was only in stock there and texting us with updates throughout the day. If you are wondering which Verizon location to visit - come here!

Lequawrence was THE BEST customer service representative I have had the pleasure to interact with…read morein the last 20 years!!!! He was knowledgeable, attentive, clear, helpful, courteous, and very, very pleasant. He solved an issue that had been ongoing and completely mind-bogglingly confusing for 3+ months.

Gabby went absolutely above and beyond for me. Her customer service was absolutely stellar. She was…read moreable to make amazing recommendations for me and send me home truly happy with what we picked out together for my phone. She was also able to take care of my screen protector replacement quickly and did a perfect application on the new one! I got a super great deal too.

The last manager Ashely completed messed up my plan and I was paying double the amount I was told…read more If I knew the outcome of updating my plan and getting an iPad for " free" but still paying off the iPad on my bill I would have never updated anything and would still have my old phones. Or came back some other time with this current manager who has helped me in the past. Unfortunately he wasn't there that time I updated my phones. Plus this T-Mobile location is better than the one on Stanley Blvd. I never got the name of the current manager. I appreciate Jenifer and the current store manager who helped me out today and was able to save me some money. I'm still paying a bit more what I was told but it's better than before. 4 stars because they did help me a lot to bring down my bill. Thank you again. :)

Went in today for internet and Rene was extremely helpful. He new exactly what I was looking for…read moreand explained how to use in terms I could understand. Was in and out super quick!

Irving and Angela were amazing. MetroPCS should do everything in their power to hire and retain…read morepeople like them, and if they do not, employees like Angela and Irving should go to better places. Irving was extremely helpful and honest with me. He mentioned that we did not need to buy a new nano-SIM card, that the MetroPCS CSR's should have been able to activate the old SIM with the new iPhone. Irving and Angela were helpful and honest, which is regrettably rare in sales and customer service of big corporations. It looks like I caught Angie (different from this Livermore MetroPCS store) and Amanda, CSR's at the MetroPCS Dublin corporate office (http://www.yelp.com/biz/metropcs-dublin-2), in a lie or instance of blatant incompetence. Perhaps MetroPCS the company should discipline them, or at least discuss this experience as a learning opportunity? Angie told me 1) she did not know why the old SIM card was working, and 2) that I needed to buy a new nano-SIM card AND activate it in the store ($26 charge with tax). Amanda said that I would need to buy a new nano-SIM card, because each SIM is irrevocably tied to a specific phone -- new phone, new SIM. In any case, I definitely learned that for whatever issues may arise with my MetroPCS phone service, I should call this store instead of any other MetroPCS store.

My name is Margarita I have been a customer of yours for almost 2 decades maybe even longer. And…read morethis store has been the worst customer service I have ever experienced. This week is going on the 3rd week, and I still have not received my phone through the manufacture. Not once has the store called me to give me an update. About 3 weeks ago I go into this store to let them know my phone runs slow and it gets very hot to the touch. So, one of the girls does a manufacture claim saying I should get a call within 3 days to let me know my phone has arrived. She takes a look at my phone and see there is no crack or anything physically wrong with my phone. 3 days go by and I hear nothing. I go in and the girl says she has not received my phone yet. I asked why no one called me she said if we have no info to give, we don't call our customer back. So finally, I received a call on Saturday 4/25 saying my phone was at the store. Now I live in Tracy CA and work in Livermore, so I waited for Monday to come to pick up my phone. So, on my lunch break I go to the store to pick up my phone and the girl at the counter goes and gets the phone she goes to turn it on, and she says it does not turn on. So, she says she needs to see if the manufacture will send another phone. I then ask is it going to take another week, she said let me see if they will express mail it. She said she got a response and the manufacture said they will express ship it. Mind you when I hear express Shipping, I assume it will be overnighted or shipped to them within 2 days. Once again, I hear nothing, so I call on Wednesday 4/29 to see what is going on, I spoke with the same girl once again she says they have not received the phone, I asked what happened to the express shipping all she says is she needs to talk to her manager and she will call me back. I never heard back from anyone. Yesterday 5/4 I returned to work and I call the store to get an update I would say around 3-3:0 and a girl answer the phone I tell her I need to know what is going on with my phone that is supposed to have been received through the manufacture, she tells me she cannot help me because she was not the girl that helped me before. I asked why she couldn't when all she has to do is look up my phone number in her system and she will have my information she needs to help me. Bottom line she refused to help me which upset me I then told her I was very upset with the lack of customer service an empathy she was giving me. I then tried to explain to her how long and how frustrating this whole experience has been for me and yesterday I dropped my phone and the screen cracked which I'm not sure now if the manufacture will even take my phone back. She then said I do not know why you're getting upset with me. Which was crazy she felt as if I did not have a right to be upset. I then asked to speak to a manager she said one was not in and that the manager Karen would be in tomorrow and proceeds to hang up on me. I then tried to call back and she would not answer. After this call I called the corporate line and explained my situation, and I felt like once again I was not being heard at all especially since I have been a loyal customer for numerous years and have about 4-5 telephone lines. The rep was telling me I could to an assurance claim which I tried to explain that my phone was not even a year old and the manufacture themselves was sending me a new phone with no charge. When I do an assurance claim I am charged and I would be receiving a refurbish phone which I do not think that is fair because the phone I have has always been giving me problems. I asked to speak with her manager because I'm literally not being heard but I am at work and the hold time was way too long and I had to hang up, and no one ever called me back. I arrived to work today 5/5 and on my break around 11am I call the store again I ask to speak with the store manager Karen, and the girl says that Karen in on vacation I said that is strange because the girl that answered yesterday said she would be in today. I explained to the girl what happened yesterday and once again no one seemed to even care. So, the girl does not even ask me my information she just says we won't call you because we have no information for you. I said how do you even know who I am when I haven't given you my name or number. She just says we have no information for you. I go to my desk at work call from my work phone, and a girl says is this Margarita I said yes how did you know it was me. She ignores my comment and says I went and looked at our computer in the back room, and your phone is on the way she gives me a tracking number XBM262650501Y. She said her name is Alexa and the two girls that normally work there are Sofia and Emily. Something needs to be done about this store and the employees they have working there the customer service sucks, and the lack of empathy is through the roof.

This store is conveniently located in the shopping center where Ulta and Crate & Barrel Outlet are…read moreacross the street from the main outlets. Plenty of parking here, not a super busy or crowded mall. I had to cancel a service and was able to handle it over the phone. They now have a service where they call you back instead of you waiting on the phone. They will text you updates on the wait estimate and when they are going to call you. It was pretty accurate. My call back was about an hour and 15 min. I didn't mind that compared to waiting on the line and they did call back on time. The customer service person was friendly and professional. Local to California which I liked compared to an overseas call center. If you need to return equipment, you can take it to this store location. They will also partially credit you if you cancel service before your prepaid date. They will mail a gift card. My advice, try to do as much online and then go to the store as needed. I used AI and that was helpful to get some info first.

If I could give more than 5 stars to this store, I would. I want to shout out our sales associate,…read more"Josh". When I tell you I have never had an AT&T experience that was so smooth, informative, and overall an exciting and pleasant experience. I came in with my parents to see our eligibility for upgrading our phones this year, and Josh not only helped us with that, but also examined our monthly payments and managed to save us money with various promos and ways to do so. The energy, way he spoke and carried himself, and also just how we were treated was really the best part of the entire customer experience. This location is in a great area, definitely a slower location too, so you are sure to be helped. 10000/10 goes out to Josh and the team at this location. We felt like we were taken care of and treated like family. Shoutout Josh!

This place is amazing!!!!! and so reasonably priced! It is convenient and only takes a few…read moreminutes. They have phone supplies. You have to try them!!

Brought iPhone in for back glass replacement, phone was fixed and I was able to trade in phone for…read morefull trade-in value with cell phone provider. Great service and cheaper than the mall.

I've never felt so frustrated and helpless after a purchase. I bought a trade-in iPhone from this…read morestore, expecting a smooth process. Instead, I ended up paying the full price for a new phone and losing my old phone in the process. The store gave me a mailing label to send back my old phone, which I used--just one week late. I checked, and the phone was delivered. But I never received my trade-in credit. When I called customer service, they assured me the delay wasn't an issue because the return window had been extended. But the problem was, they claimed my phone never showed up in the warehouse. At this point, I believe the mailing label I received from the store may have been incorrect. Yet no one took responsibility. Xfinity customer service told me that this store (Las Positas Xfinity) is a third-party vendor and not part of the official Xfinity network--so they couldn't help me. They also mentioned the store failed to properly mark my purchase as a trade-in when I picked up the phone. The store, in turn, kept repeating that it wasn't their problem. In the end, both the store and Xfinity washed their hands of the situation. And I was left paying for two iPhones--one I no longer have. This experience has been incredibly disappointing, both financially and emotionally. Please, save yourself the heartache and do not buy any device from this store. They take no accountability for their mistakes, and you'll be the one left to pay the price.

Returned my router and was never imputed that I returned it. Went back to the store and out of 5…read morepeople, they could not help me. Asked for a manager and they said he was busy to just wait. I waited over 25 minutes and he never came out. I had an appointment in Dublin, CA and finally had to leave. Still getting messages to return my equipment. Also switched over to the NOW pre-paid program for internet. They sent me a router that was filthy and had a dead cockroach in it. When I went to the Livermore store they took it back along with my current router and gave me another router which was the same as the one I was turning in. It was the wrong router and didn't work. I had to go to the Dublin store to return the wrong one. Finally had Comcast service came to my house. His name, I think was Sam. He was wonderful and got me the correct router to use for the Now service. Also informed me about the NOW program that no one else knew anything about. My son & I are switching from T-Mobile to Xfinity for our phone service and it's been Hell!!!! I do Not recommend Xfinity Comcast.

I called him with the wrong card jammed in to the slot on my brand new Google Pixel phone, pretty…read moreembarrassed, I could not get it out at all. Thought for sure it was going to cost a small fortune. This young man fixed it for a very reasonable price, one of those instances where you want to tell others and continue bringing him business. Bright, professional, and polite.

From the owner: iPhone screen broken? Not charging?…read more Don't worry, We come to you! Can meet at any location you feel most comfortable with. Starbucks, your home or office?

Overall service is good, came here about 3 times in total and never had a bad experience…read more Sometimes wait time can be quick but sometimes can take forever to be seen.

Suggestion... if you need to visit the store for any type of request - make an appointment to save…read morethe hassle to be in queue especially if the store is busy. Went in the store the other day and it was packed with a queue of maybe waiting over an hour as I heard the need to take care of clients that made appointments and as well as the ones in queue. I decided to make an appointment. Went in for my scheduled appointment and was in and out of the store less than 20 minutes to review plan and lower my monthly pricing.