I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

I went in because my battery in my Galaxy S21 was at its end. It was even bulging the case…read more A little expensive, and took a little longer than they said as the seal needed to dry. But it's a very good battery and the in my phone hadn't lasted as long on a charge in many years.

These guys are awesome! Mobile service to my door an hour after I called them. Replaced the…read morecharger port on my phone in less than 30 minutes!

This was one of the most frustrating customer service experiences I have had with Verizon…read more I am the account holder in Florida, and my daughter is in Texas. After multiple calls with Verizon to resolve a shipping problem involving her phone, Verizon gave us the address of the store at 9705 Research Blvd in Austin as the location to go to for a solution. I stayed on the phone during her visit because I could not be there in person, and as the account holder, I needed to explain the situation directly. That is a completely reasonable scenario when the customer and the account holder are in different states. Instead of listening for even a moment to understand the issue, Angel shut the interaction down almost immediately. He told my daughter he could not help until she was on the account. Whether that was policy or not, that does not excuse the way he handled the situation. He refused to speak with me, even though I was on the phone and available in real time as the account holder. He would not hear the explanation, would not try to understand what Verizon had already told us, and would not engage long enough to determine whether there was any legitimate path forward. My daughter even tried to help move the situation toward a solution by asking Angel whether her dad could speak to him directly on the store phone, since I was the account holder and was calling from another state. Angel indicated that would not do any good. That response made it even clearer that this was not about trying to help within policy. It was about refusing to listen at all. What made it worse was his attitude. When my daughter asked if there was a phone number I could call, I heard Angel respond, "for what," in a snarky and dismissive tone. That response was unnecessary, unprofessional, and exactly the opposite of how a manager should speak to a customer. When she asked for a manager, he said that he was the manager and, in that context, told her, "I'm the best you're going to get." That was an astonishingly arrogant and dismissive thing to say in the middle of an unresolved customer issue. The issue here was not just policy. It was poor judgment, poor communication, and a complete failure in basic customer service. A capable manager listens first, explains respectfully, and tries to help within whatever limits exist. Angel did none of those things. He did not listen, did not offer guidance, did not provide an alternative, and did not show even a minimal interest in solving the problem. So after all of Verizon's shipping issues, all of the time already spent on the phone, Verizon directing us to that specific store, and a trip to the store after work, my daughter left empty-handed and I was forced right back to Verizon corporate to start over again. The entire interaction was dismissive from the start and useless in practice. If Angel is the standard for management at this location, Verizon should be concerned. Customers should expect better than being cut off, talked down to, and sent away without help by the person supposedly in charge. This experience was so poor that 1 star feels generous.

Save your time, money, and sanity. I visited this store expecting assistance and good customer…read moreservice for my device & home internet. I went in days before my trip to Japan to ensure my device was ready for international travel, especially since I don't speak the language. I knew I would rely heavily on Google Maps and translation apps to communicate while abroad. They sold me their "BEST" plan along with a "3-day travel pass" supposedly designed for travelers. To my surprise, the device didn't work when I arrived in Japan. I reached out to their customer service line for help, but received no assistance. Thankfully, I was able to use my iPad mini with an eSIM I purchased from Klook to communicate. However, when I returned to the states, I continued to experience issues but now with missing signal and calls for nearly two weeks. I reached out to the individual who sold me the plan, as well as to their location, but got no response. I also contacted the store where I made my original purchase, only to be placed on hold for long periods. Recently, I visited another location in Austin, where I finally received help. They managed to get my phone functioning correctly and improved my internet connection by providing the gray tower. I brought the white box back to return it to the original store after waiting in line. I was turned away stating that the that the driver license was needed to make the return even thou I had a photo of my driver license and could verify with a security pin and I asked her if we could call costumer service together to we get them their device back and she simply stated that she can't because she was the MANAGER --- and she said I don't know why that other store would give your another box it's seem like they're were just trying to upsell you and if you wanted that one you could have asked us. Nevertheless I don't think there's an excuse for all the false promise on selling their product & not delivering and no communication.

The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store…read morerepresentative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating.

My experiences at the Apple Store Northside Domain 3121 Palm Way, Austin, TX 78758 have been less…read morethan stellar and quite often a frustrating experience. I go out of my way to avoid that store, and alas, still ended up having to go there and suffer excruciatingly poor service from the manager, John. I called Apple to have my wife's Apple Watch serviced (battery). Unfortunately, I was told I couldn't send it in from my home via mail. I would have to go to an Apple store. I was given an appointment at the Domain store on Monday, January 5th at 10:30, and I arrived 30 minutes early. I waited 40 minutes. Eric seemed nice and helpful, but even with me explaining that the watch had already been diagnosed. I just came here to have it sent in. We spent over an hour erasing the watch (my wife's watch, who was not there with me) and upgrading it and syncing it with my phone, just to diagnose the watch to confirm it needed a new battery, which I already knew. After dealing with this torturous experience, it was time to pay for the service so the watch could be sent to my home. I would have loved not to have to set foot in that godforsaken, technology-lethargic hellhole that is Apple Northside Domain. Their card swiper showed errors on 3 attempts. Eric brought over the manager, John, who talked over me when I attempted to explain that my chip sometimes has issues, and I could use my Apple Pay. He didn't listen nor hear me. He told me they would have to change the watches shipping to the store, and I could pay when the watch was shipped back. I did not want to do that, but was left with no other choice based on John's impatient insistence and lack of listening skills. Think about this for a moment: "We are having trouble charging you in store, so come back so we can charge you in store..." I'm frustrated, my kid is tired, and I acquiesced. Alas, before I could even get home, I noticed two "pending" charges from that Apple store. I called John, who continued to talk over me, I told him he wasn't listening, and I cussed. I explained to him my frustration, and all he could think to do was complain and threaten to hang up because I cussed. Mind you, I did not call him a name or curse him, I just cussed, cuz I was pissed and frustrated and because he wasn't listening. Example: "You told me there was no charge on my card, and I get home and see to friggn charges on my card!" Anywho, I told him he's in tech, he's heard worse, and to get past it. He explained I would have to wait for the charges to fall off. I explained, How does that help if I come in to pay, and the same thing happens again with their card machine? Either way, I have been in customer service for over 55 years and a public servant for 33 of those years, and John's approach was not customer-friendly. I get it, I would be overwhelmed and stressed working at a chaotic, shit show like the Apple Store Northside Domain, too, but my experience as a consumer has been consistently dreadful and laborious. John didn't help make it any better. Not even an apology for the miscue, let alone the long wait and poor service. In this case, I have no solution for how to make this experience better, other than I wish I didn't have to pay for the poor service, I wish I didn't have to go back to that store, and I wish Apple could just send my watch to my house. Happy New Year

I am very unhappy with this company. I purchased a phone for my father never recieved a…read moreconformation or tracking number. Called and the voicemail was full, I sent a text message and email inquiring when I would receive the phone, they answered a day later then when I got the phone it would not turn on. I tried contacting them again and it's been 6 days with no response. Do not buy from this company. What a scam.

I purchased a refurbished phone originally on Amazon. Then I wrote to the company to inquire if…read morethe phone was "unlocked" They cancelled my order as the phone was locked. I then called and spoke with Bill to inform him that the service we use is on AT&T and I felt although it was locked once we put in a new SIM it probably would work. I offered to pay shipping if it didn't work and we had to return it. He told me to reorder it online, which I did. The phone arrived promptly, in very good (not mint) condition, bought a new SIM as the last phone was not a nano SIM, called our service and the phone was up and running in no time. We are most pleased. About 2 weeks later the charger (which appeared damaged when it arrived) finally broke. I emailed them. Got an email back requesting more order info as Suzanne couldn't find my order. A day passed and no email back, so I called this morning, spoke with Bill and he is sending a new charger today. Apparently Suzanne dropped the ball so I'm glad I called. Every business will have a problem, it's inevitable, however what separates the good is how they rectify a problem. I am sure I'll receive the new charger, therefore I am writing this review now because I have had nothing but excellent service from this merchant.

New ATT internet customer here. Not sure that this was the best decision, but I digress. I was sent…read morea faulty extender. ATT's policy is that the customer has to leave work/home and take the device to a UPS or Fedex store for returns, or be charged $200. So, I went to the UPS store. The woman could not find my account based on the account number I gave her. She told me that I had to go an ATT store. Yes I was frustrated, but let's call him John seemed to be having a bad day too. I attempted to explain that I was sent there, and I was on my lunch break.John told me that the store does not do returns. I think I squealed What do I do next? I asked John if he could confirm the account number I was given. Nope, John said that he didn't like my attitude. I asked to speak with the manager. While waiting, I contacted a helpful ATT rep who confirmed my number and clarified that "it just depends on the store" as to whether returns are expected. My attitude? Well guess what. Sometimes people are frustrated with the product you are selling. No insulting names, threats, obscenities were offered. No aspersions on anyone's competency were shared. Customer service is a rough gig, but it's not about you. I typically go to the Allandale store for support. Staff there are uniformly helpful It's worth the extra miles.

Every time I walk in this store at the domain location, I always have great service. All of the…read morestaff greet you as soon as you walk in and make you feel like a valued customer. Today I was assured by John who was extremely helpful and knowledgeable the entire time. Very patient and understanding. I definitely don't have this experience at every location, this honestly is the best one.

Bee Caves took care of me when I was down and out. I have a Blackberry Bold and went to AT&T to…read moreget the phone fixed. Yeah, they don't do that but, they do refer to a great little place in the Finish Line Car Wash that can help. Ask Alan and he will do anything and everything to help get your phone back to texting and emailing...even give you the ability to talk too! they are not only fast, friendly and fun but, very informed. They even fixed my buddies iphone. I even got my car washed while they were working on my phone, mind you the car wash is just "OK" but, that is another review all together...

These guys are the best! ATT recommended them (thanks ATT) after having water damage. Only $30 to…read morefix it, and it would have been $375 for a new phone! Definitely go to them when you have problems with your phone!

My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

Spectrum cut off my cable and internet for not paying the bill in full inless than two months after…read morethey more than doubled my bill. I paid my bull on time for almost 40 years and the cut me off. Then they said they is charging for the time I do not have internet and cable. Each day I don't pay the bill that doubled, they are going keep chatging me. Customer service told me about a payment plan but when I was transfered to ask about reducing my service, no one spke about a payment plan. I was on the phone with Spectrum for over 3 hours and I spoke to 8 different people with each person telling me different things. One person named Gregory actually told me another rep lied to me. It has been a frustrating experience. I NEVER EXPECTED TO BE TREATED LIKE AFTERVALMOST 40 YEARS AS A CUSTOMER. THIS IS A SAD DAY. POOR CUSTOMER SERVICE AND HAGE BILL INCREASES ARE MAJOR PROBLEM AND DOES NOT MAKE A DIFFERENCE HOW LONG I HAVE BEEN A CUSTOMER THIS IS A SAD DAY.