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    T-Mobile Experience Store

    3.5 (16 reviews)
    Open 10:00 am - 8:00 pm

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    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    I've been with T-mobile for at least 15 years and will stick with them at their lower priced Metro service.

    Mentioned in 6 reviews

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    Apple Domain Northside

    Apple Domain Northside

    2.8
    (563 reviews)
    1.4 mi
    $$$

    The Apple Retail Store is always about customer experience, and principally getting customers to…read morethe right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof.

    I showed up early for my 7:15 Vision demo and ended up waiting until around 7:25-7:30 without…read moreanyone checking in with us. Eventually, a manager named Dallas came over and asked if we had been helped. He did try to find someone to assist us, but it was frustrating seeing several employees nearby who didn't appear to be helping customers. As a longtime Apple customer who owns multiple Apple products, I was genuinely excited to try the Vision and was absolutely open to purchasing one. The employees had no way of knowing whether I was just there to try it or was a potential buyer, and that's what bothered me most. What if Apple just lost a sale simply because no one seemed interested in helping? I'm still interested in the product, but the experience was disappointing and definitely not the level of customer service I've come to expect from Apple.

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    Apple Domain Northside
    Apple Domain Northside
    Apple Domain Northside

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    Mobile Cell Mart

    Mobile Cell Mart

    2.3
    (3 reviews)
    1.6 mi

    I am very unhappy with this company. I purchased a phone for my father never recieved a…read moreconformation or tracking number. Called and the voicemail was full, I sent a text message and email inquiring when I would receive the phone, they answered a day later then when I got the phone it would not turn on. I tried contacting them again and it's been 6 days with no response. Do not buy from this company. What a scam.

    I purchased a refurbished phone originally on Amazon. Then I wrote to the company to inquire if…read morethe phone was "unlocked" They cancelled my order as the phone was locked. I then called and spoke with Bill to inform him that the service we use is on AT&T and I felt although it was locked once we put in a new SIM it probably would work. I offered to pay shipping if it didn't work and we had to return it. He told me to reorder it online, which I did. The phone arrived promptly, in very good (not mint) condition, bought a new SIM as the last phone was not a nano SIM, called our service and the phone was up and running in no time. We are most pleased. About 2 weeks later the charger (which appeared damaged when it arrived) finally broke. I emailed them. Got an email back requesting more order info as Suzanne couldn't find my order. A day passed and no email back, so I called this morning, spoke with Bill and he is sending a new charger today. Apparently Suzanne dropped the ball so I'm glad I called. Every business will have a problem, it's inevitable, however what separates the good is how they rectify a problem. I am sure I'll receive the new charger, therefore I am writing this review now because I have had nothing but excellent service from this merchant.

    Spectrum

    Spectrum

    1.0
    (5 reviews)
    1.7 mi

    My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

    The internet itself is fine but this spectrum store is lacking efficient service. Everytime I come…read morein here I feel like I lose 3 hours of my time. Go to another store if you need to go to a Spectrum location.

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    No mention of a promotional discount until after mine had supposedly expired, now they make sure to include that in the bill

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    No mention of a promotional discount until after mine had supposedly expired, now they make sure to include that in the bill

    T-Mobile Experience Store - mobilephones - Updated August 2026

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