Everything went well. Good and polite service,good product. Could not ask for more. Thanks Thanks read more

Find Milena if you need assistance with your phone or service she is an excellent representative of T-Mobil. She found the problem with my iPhone that nobody else could find. Best recommendation read more

I love this store the staff is always kind and attentive and they dont force you to purchase anything. Kendall love took care of us on our last visit and she was AMAZING. If you need phone help I would reccomend her 100%. She listened to our concerns and made sure we left happy. read more

i was lied to once again! I absolutely will tell the world that T-MOBILE IS A SCAM! every time I want to be positive about a purchase I can't because I find out it's a scam! they lie about everything they think they know and let you stay fucked with whatever they wanted you to buy! read more

I went to this location yesterday because I needed to dispose of my old iPhone since I had purchased a new one. I work with a company where a lot of confidential information is stored on my phone so I couldn't just bring my old phone to a pawn shop or sell it to a friend. Since anyone whose smart enough, has the right systems, and connections can still track that information I found it more convenient to sell it back to a company so that if an issue comes up in the future and information is leaked, I can go back to that company vs trying to find a random person. The representative who I spoke with was extremely rude. While I was explaining that I just needed to sell back my phone and have the information erased, they kept interrupting me as if I didn't know my own request. On top of that, because I had to continuously repeat my request it proves to show that the representative did not use active listening skills to understand my request to help me find a resolution. This was such a frustrating experience for me. Just to have my phone sold and have the information erase. I definitely don't ever want to come back to this T-Mobile by Jcpenny in the Brandon Mall. It was a waste of time to go through that situation and leave without them even being able to complete that request. As a result I just contacted Apple and they were able to easily do this. That's just kind of ridiculous. I won't be coming back here. read more

I needed a flip phone to use while traveling to Cuba. I worked with Gireoix(sp) who was amazing. He thoroughly reviewed the plans and made sure the settings on the phone were set properly. read more

Maretz was amazing! He helped me and was very kind, patient and knowledgeable... recommend him for leadership position in that store! The one that used to be a Sprint store near Apple store read more

459 Brandon Town Center Dr #330, Brandon, FL 33511.....Assistant Store Manager, Matt Campbell - Exceptional service! I was having difficulty deleting an album off my iPhone which was giving me notifications that I could not take any more pictures or videos due to lack of space. I tried for hours and got nowhere. My husband and I went to the Apple store in the Brandon Town Center, Brandon, FL. We were told at the Apple store that if we wanted assistance, we would have to make an appointment for the next day....and yes....pay for their help. I think that is ATROCIOUS! For all the money Apple is making and they cannot even offer some technical assistance?!! We asked one of the associates on the store floor as we were leaving and he said he had no idea how to fix my issue and in fact had never even heard of my iPhone problem. Wow! That is so bad!...and Apple Trained associate.....no clue! So.......we then went over to the T MOBILE store (our cell phone carrier) in the same mall and approached the first associate who asked us how he could help us. I explained what my issue was in having difficulty ....actually not being able at all to delete an album in photos on my iPhone. This gentleman was MATTHEW CAMPBELL..who just happened to be the Assistant store Manager. He was perplexed at first as well. He did not just give up and walk away. As he was about to research online how to fix my problem he was briefly interrupted. When he came back he started working on my phone trying to discover what was keeping it from deleting an album. Within minutes Matthew Campbell had the problem solved and fixed!!!! I am very thankful for his kind assistance and prompt resolution to my phone issue!! He saved me many hours of aggravation trying to figure out something that I have no knowledge of. I am not a tech person at all. He fixed something that an Apple technician not only had not heard of .....but would not even try to help me with!. Once again, the Assistant store Manager at the T Mobile store in the Brandon Town Center Mall fixed not only fixed it quickly, but had been very willing and friendly! Thank you to Mr. Campbell at the T Mobile store..... SMARTER than Apple trained technicians! read more

This is not directed towards the Brandon store this is at T-mobile in general. I recently switched carriers with the promise of great pricing. Instead I have received double pricing, terrible service and terrible customer service. I called customer services yesterday and spoke to 7 people of which none could help and could have cared less. I have had service for 36 days and they said I had buyers remorse and could get out of my contract for $500.00. Are you kidding me? I will never recommend this carrier to anyone and will be happy when I can change carriers. read more