We were in the store this past weekend helping an elderly relative of ours and the service from Kay-Jay was outstanding. She was so patient and kind. It took almost 3 hours to move service from another provider, set up the account with all the details provided step by step to our cousin. I don't normally write reviews, but this location with Kay Jay, knew their information. She was central to us having a good experience with someone that is not savvy about phones and how they operate. read more

When the grown children huddle together to overthrow the Matriarch's phone, I end up here. With any of my previous reviews regarding new/upgrading phones, I get a little hesitant. I'm all for progressing technologies. However, as long as I can make/answer calls & snap a clear picture I'm good. That's not good enough for the Tribe, so hello T-Mobile. Many thanks to the super awesome & helpful Shanteneque "Shan" for her patience while walking me through the process & prices for the upgrade. I hope the universe knows there is no such thing as a "free" upgrade. Yet, Shan was really cool even with my AARP moments when I needed re-clarification...a few times over. So here's to upgrading. I tried to get the same phone (newer Generation) yet my Daughter said "No Ma'am, you can handle a bigger/newer phone." Well, Mini Ma'am, you pay for it & I'll take a mini iPad as well". Top-notch service as the employees exude friendly/helpful teamwork in assisting the customers. & this is regardless of who's assisting whom. Starry shout out to the Manager serving as the Greeter & making sure everyone is welcomed & taking care of. I'll be back tomorrow to pick up my new iPhone. read more

Great Customer Service at this location. I would never go back to a regular T Mobile store. Thank you both Dess and Ray for taking Custimer Service above and beyond. I couldn't have asked for a better experience then today. Thanks for answering all of my questions and concerns. I walked away feeling good about my choice and service. read more

Edgar C. - I have to acknowledge you and all that you've done for me in assisting me with the issues I was experiencing with T-Mobile. The level of professionalism and courtesy you have shown is an example that should be provided by all Customer Care representatives when dealing with customers. Thank you so much for going above and beyond to help me with a level of patience and understanding that was unexpected .It has been such a long time since I have experienced this type of courtesy, even though I had arrived in a frustrated and irritated State of mind. Please continue to do an awesome job as you've done with assisting me and thank you once again for everything! read more

I arrived to the store at 10am based on the hours posted on the Tmobile website. However the Store does not open until noon. I did not want to drive all the way home so, I grabbed breakfast and waited. Once inside I was greeted by TJ, the store manager who then assigned Faesha to assist me. Faesha was great and handled my upgrade effortlessly; I went from the S10 to S20 Kudos to the entire staff as I watched them interact with customer for an hour and they did marvelous. Especially TJ. She's a great manager, very professional, knowledgeable and personable read more

T-Mobile Experience Store - Mobile Phones Near Me - Dunwoody, Georgia

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I have had great experience with this store, great staff and excellent service like De Von!

You will get more help online than by visiting this store. The rep gave me the wrong answer, confidentially, to a trade-in question that would have cost me $900 had I not challenged her and had her ask a manager. read more

I arrived at the store at perimeter approximately 30 minutes ago I am still waiting I had a $20 return on a power bank I could no longer wait inside because of the rap music I got frustrated walked outside and they asked me to come outside and they were going to take care of that outside I'm still waiting it's been 10 minutes I gave them my return I will never come back to the store again am I am thinking of taking all my accounts to AT&T or Verizon please do not come to the store unless you like rap music and waiting an hour for them to help you it's not even Saturday or Sunday it's read more

Store not busy. Customer care staff did not offer assistance. When we asked for help we were made to feel we were imposing. Will not go back. read more

The customer service at this location could have been significantly better. The representative, not sure if she was a manager, acted with a better than the customer attitude and did not take into account my needs as a customer. I prefer my regular location where I treated with respect. read more