I believe in getting credit when credit is due!…read more I believe it was Brandon who greeted us when we walked in and graciously helped us with our iPhone 14 questions. He offered us to make a Genius Bar appointment if we wanted to spend more time and one was available in less than 10min so we stayed. Justin worked with us during our Genius Bar appointment and we would highly recommend him to anyone who needs help and we would want him in the future. He checked our iPhones and explained their status and all options to continue using them and guidance if we wanted to pursue wanting new ones. There was no high pressure sales tactics. He presented the facts and we are now armed to make a decision in the best interest of our needs and finances. So nice to not be rushed, our questions answered patiently and obtaining the information we desired.

we arrived and were told to wait at a table and someone would help us. 4 other people arrived…read moreafter and were helped right away. AND 3 employees were helping one woman customer. Reception needs a Better system. Store is always crowded so plan for that. I left and went to T mobile store.

Very satisfied with the service here! I brought my MacBook here to have the battery replaced. They…read morewere the cheapest in the area and got the part quickly. During the service, the technician accidentally knocked a little sensor out of place in my trackpad. She told me immediately (which is already a lot more than most places would do) and they're replacing the part and fixing it for free. The service was fast and professional. I'd come here again!

I've used them for video game consoles, PCs & phones and they always know what they're doing, they…read moredo a great job and they do it quickly.

First class service! Great prices! Adam fixed my phone while I waited. It took less time and cost…read moreless then original estimate. Very honest business!

I ONLY use Adam to fix my phones. He's fast, affordable and friendly. Couldn't say BETTER things…read moreabout his speed and service!!

Poor service Drove to Oakland Park to get phone switched…read moreover and could not get assistance because my service was switched in a retail location. As someone who has worked in Telecommunications and customer service, this was not a good look.

Horrible experience after signing the paperwork. Basically a bait and switch with a sales rep from…read morea retail store. Traded in phones for an "upgrade and lower bill." Yea, not so much. I have spent more hours than I like to count on the phone with customer service and technicians dealing with issues and the service has been variable. One customer service rep yelled at me. They charged me for a watch that was not yet active on their plan - when I argued the bill they did offer me $10, not near what my bill was but I will take what I can get. 36 months stuck with this company but will be switching as soon as I can.

Spectrum wireless and cable company retail location. This is a new retail location selling…read moreInternet, phone (landline and wireless), cable TV, local stations, etc. Business customers are served through sales people you must contact through the spectrum web site. This location comes staffed with folks ready to calm you down when you are angry, and willing to help you. Priceless. They efficiently handle folks that come in, register on a tablet, and get their issues, sales, questions, and whatnot resolved. I came in, because I am a business customer and was routed here by both my sales rep and the install tech support. When my new services was installed, I received an unwanted "free" spectrum WiFi set of devices that allows customers of Spectrum to connect to the Spectrum network. What do I need that for in my office? I was told to return it to a retail location. If you have ever received equipment from a cable company, you know that even if you don't use it, you are responsible for it at an unreasonable replacement cost, when the time comes to turn it back in. Well, needless to say, I don't want to remember that this equipment is sitting in a drawer some day, so I spent some time trying to figure out how to get it turned in. After several unsuccessful calls to installation and tech support, I was told by my sales rep to drop it at a retail store. Because I'd already been bounced around a bit, including jumping from the old location to this one, and a number of other mishaps unrelated to Spectrum in getting my new office established, I came in somewhat hot. I was immediately told by a sales associate that the equipment shouldn't be returned there. Ok. Only one thing registered in my brain; that you probably can't turn the equipment in by throwing it at someone's head. The dude could clearly see I was a tad off my rocker, and immediately started to tell me my options. He could absolutely accept the equipment and give me a receipt, but could not change my account to remove a service because he didn't have access to business accounts. Well, wait. That's what I need. I didn't want any changes to my account, and I wanted to turn in this worthless $600 pile of shrink wrapped equipment left in my office. So, yeah! Let's do "that!" He scanned a couple bar codes, gave me a receipt, and let me go my merry way with a smile. In all, I spent very little time there and left satisfied. So yeah. Spectrum... it's nice doing business with you :-)

I called Spectrum in May 2026 to stop service for my 88 yr old mother because she passed away…read more Spectrum said they did not "see her in their system".... so I had to block them from stealing any more money from my mother's bank account. Not sure how Spectrum got my moms credit card, but yep, the next month, I had to cancel my now deceased mothers credit card to keep Spectrum from stealing. Spectrum won't give an email address for a paper trail to prove I canceled service. Now today I get a THREATENING LETTER & bill for June and July. DO NOT USE SPECTRUM--- they will NOT allow you to stop service EVER... not even when you DIE!!! I don't have time to grieve my mom because of companies like Spectrum that make this a full time job dealing with this crap.

Replaced the LED+screen on my iPhone 6S. They have two options: after market or OEM (Apple…read morebrand) screen for $30 more. I ended up getting OEM screen for the same price I'd payed at the other place across the street for an aftermarket screen that never really worked right. When I picked up phone I tested the screen and one quadrant wasn't working properly. Without any hesitation they offered to replace the screen again saying sometimes they get a bad Apple (yeah...I just did that). Phone is as good as new now.

Replaced my iPhone screen in under and hour at an affordable price for me. Very quick and efficient.read more

Shelby was the best!…read more I stopped by the T-Mobile store just needing help getting my number ported over, and Shelby made the process quick and effortless. I wasn't even buying a new phone or plan, but he still took the time to ask if I needed help with anything else and even showed me a few features on my phone I had questions about. He was patient, kind, and went above and beyond. This was hands-down the best service I've ever received in a cell phone store. I'm so glad I switched carriers -- thank you, Shelby!

In the store we were told we could have 4 lines for $100 but this is only if you give them your…read moredebit card or bank account. They did NOT disclose this at the store. Now the bill is $120/month for 4 lines even though we do autopay on a credit card. Credit cards are safer for consumers. Bank accounts and debit cards can get hacked and your $ depart. Buyer beware.