I believe in getting credit when credit is due!…read more I believe it was Brandon who greeted us when we walked in and graciously helped us with our iPhone 14 questions. He offered us to make a Genius Bar appointment if we wanted to spend more time and one was available in less than 10min so we stayed. Justin worked with us during our Genius Bar appointment and we would highly recommend him to anyone who needs help and we would want him in the future. He checked our iPhones and explained their status and all options to continue using them and guidance if we wanted to pursue wanting new ones. There was no high pressure sales tactics. He presented the facts and we are now armed to make a decision in the best interest of our needs and finances. So nice to not be rushed, our questions answered patiently and obtaining the information we desired.

Thanks Lucas We are…read moreso pleased with the service we received and how you graciously tended to the lovely lady that was getting a few items along with us. Hoping Apple will release a 5-10 TB phone in the near future. Anyways until then thank you and remain blessed.

Very knowledgeable and pleasant to explain the problem then solved. John was very helpful.read more

Very satisfied with the service here! I brought my MacBook here to have the battery replaced. They…read morewere the cheapest in the area and got the part quickly. During the service, the technician accidentally knocked a little sensor out of place in my trackpad. She told me immediately (which is already a lot more than most places would do) and they're replacing the part and fixing it for free. The service was fast and professional. I'd come here again!

We texted/called to ask about fixing our screen and battery and Adam was quick to reply back and…read moreeven said he could get us in quick within the hour. Not only was it quick, but it was affordable as well, phone came out looking good as new. Overall we are happy with the experience, service requested was done same day, would go back again for future devices!

First class service! Great prices! Adam fixed my phone while I waited. It took less time and cost…read moreless then original estimate. Very honest business!

Poor service Drove to Oakland Park to get phone switched…read moreover and could not get assistance because my service was switched in a retail location. As someone who has worked in Telecommunications and customer service, this was not a good look.

Horrible experience after signing the paperwork. Basically a bait and switch with a sales rep from…read morea retail store. Traded in phones for an "upgrade and lower bill." Yea, not so much. I have spent more hours than I like to count on the phone with customer service and technicians dealing with issues and the service has been variable. One customer service rep yelled at me. They charged me for a watch that was not yet active on their plan - when I argued the bill they did offer me $10, not near what my bill was but I will take what I can get. 36 months stuck with this company but will be switching as soon as I can.

Spectrum wireless and cable company retail location. This is a new retail location selling…read moreInternet, phone (landline and wireless), cable TV, local stations, etc. Business customers are served through sales people you must contact through the spectrum web site. This location comes staffed with folks ready to calm you down when you are angry, and willing to help you. Priceless. They efficiently handle folks that come in, register on a tablet, and get their issues, sales, questions, and whatnot resolved. I came in, because I am a business customer and was routed here by both my sales rep and the install tech support. When my new services was installed, I received an unwanted "free" spectrum WiFi set of devices that allows customers of Spectrum to connect to the Spectrum network. What do I need that for in my office? I was told to return it to a retail location. If you have ever received equipment from a cable company, you know that even if you don't use it, you are responsible for it at an unreasonable replacement cost, when the time comes to turn it back in. Well, needless to say, I don't want to remember that this equipment is sitting in a drawer some day, so I spent some time trying to figure out how to get it turned in. After several unsuccessful calls to installation and tech support, I was told by my sales rep to drop it at a retail store. Because I'd already been bounced around a bit, including jumping from the old location to this one, and a number of other mishaps unrelated to Spectrum in getting my new office established, I came in somewhat hot. I was immediately told by a sales associate that the equipment shouldn't be returned there. Ok. Only one thing registered in my brain; that you probably can't turn the equipment in by throwing it at someone's head. The dude could clearly see I was a tad off my rocker, and immediately started to tell me my options. He could absolutely accept the equipment and give me a receipt, but could not change my account to remove a service because he didn't have access to business accounts. Well, wait. That's what I need. I didn't want any changes to my account, and I wanted to turn in this worthless $600 pile of shrink wrapped equipment left in my office. So, yeah! Let's do "that!" He scanned a couple bar codes, gave me a receipt, and let me go my merry way with a smile. In all, I spent very little time there and left satisfied. So yeah. Spectrum... it's nice doing business with you :-)

Horrible customer interaction. No help on activation, usage, uploading data, poor attitude. I got…read moreso frustrated I gave the phone back and was told I would be charged 50.00 for restocking. I was in the store in front of your rep Aaron. Manager Jose never came to me even though I requested to speak him. Store 6016 in Overland Park Kansas! I never have bad support on spectrum cable or internet. You've always been helpful. Aaron said they were taking care of the problem but couldn't guarantee that the restocking fee would be deleted. Said the system was down. He also threatened me to remove me from the store because I told him to keep the phone after his poor customer lack of support. I request that someone from spectrum mobile contact me 8434124961 Lisa Mack

Replaced the LED+screen on my iPhone 6S. They have two options: after market or OEM (Apple…read morebrand) screen for $30 more. I ended up getting OEM screen for the same price I'd payed at the other place across the street for an aftermarket screen that never really worked right. When I picked up phone I tested the screen and one quadrant wasn't working properly. Without any hesitation they offered to replace the screen again saying sometimes they get a bad Apple (yeah...I just did that). Phone is as good as new now.

Replaced my iPhone screen in under and hour at an affordable price for me. Very quick and efficient.read more

Shelby was the best!…read more I stopped by the T-Mobile store just needing help getting my number ported over, and Shelby made the process quick and effortless. I wasn't even buying a new phone or plan, but he still took the time to ask if I needed help with anything else and even showed me a few features on my phone I had questions about. He was patient, kind, and went above and beyond. This was hands-down the best service I've ever received in a cell phone store. I'm so glad I switched carriers -- thank you, Shelby!

In the store we were told we could have 4 lines for $100 but this is only if you give them your…read moredebit card or bank account. They did NOT disclose this at the store. Now the bill is $120/month for 4 lines even though we do autopay on a credit card. Credit cards are safer for consumers. Bank accounts and debit cards can get hacked and your $ depart. Buyer beware.