This Lenexa location is worthless. The employees could not fix a phone if they tried. They sit around and do who knows what. Then, they return your phone back to you in worse condition that when they received it. Definitely go to a different store!!! read more

This place is amazing and the people who work here actually care... if you need a phone fixed... just go here and thank me later. My daughter's phone was broke and we needed it for a trip. Luckily, they kinda bent over backwards to get me this phone and I got super lucky they were able to find the parts. They kept me in the loop the whole time. Truly a great store... I appreciated it some much I will not look at another shop to get my phone fixed, I am loyal now... It's been months since I got this phone fixed, and I wish I could remember the gentleman's name who took care of this for me. He made it all work out and he made it effortless... Thank you.. read more

This should be zero stars. -100 stars if you are serviced by Elijah. This location is a joke. They have had my system sitting in their location for a week without any attempts to reach out. I had to check tracking and call to get an update. Come to find out they couldn't fix it because of "bugs". I ran to grab the Xbox and take it home and see for my own eyes. I was shocked to receive this kind of news, considering the stand it sits on is big free. Sure enough... I opened the back, used 2 flash lights in an already lit room and no bugs were found. They'll charge you out the ass for a "repair" and then come up with an excuse as to why it wasn't able to be fixed. Highly recommend Best Buy if you can. If you consider this company after this review, bring your product to me. I know nothing about fixing products but I can waste your time, money and fill you w false hope for half the cost. Also avoid Elijah, that boy got his certification from ubreakiscam university. You could hear the nerves in how voice when I asked for an explanation. read more

This place wouldn't give me my phone back when it was in for repair from my provider. They were not nice, accommodating or anything else that is important in customer service. Zero stars if it were an option. read more

Steven's customer service and kindness made my day. He really helped! So refreshing in today's world.

I usually never post on yelp, as it always seemed to be a very passive-aggressive way at getting back at some company that supposedly wronged you. I don't let things bother me this much, but this time is the one exception. I was spending time with someone when their dog bit my phone screen and cracked it causing damage to the screen which later progressed to problems with my phone bringing up apps and other things at random. I didn't think much of it as I had previously used a similar company to fix my phone screen before with relatively quick service. Again, this was not the case here. I waited nearly 3 weeks for my phone repairs to get done (apparently there was another problem with some internal component of my phone so that set me back yet another week), only to find out that all my data had been wiped (Thanks Joshua!) The associate at first, claimed that he didn't know how this happened and suggested that the glitch previously mentioned was the culprit. This would have possibly been the case if I didn't lock my phone screen previously -- and even if it had gone into the reboot screen, where by chance glitched out and selected "Wipe Data" and then input the correct numbers in to do just that. Seems very unlikely. When I asked Josh about that again, he did say that he had to mess with the motherboard on my phone and suggested that that was why he had to wipe the data off my phone. I would have been significantly less upset if the associate had been honest from the very beginning. Along with the problem of possibly losing all my contacts of friends I've made in the past several years and pictures of my family that I may never get back, additional problems were found with my phone as well -- albeit very minor in comparison. There was a problem with my phone not getting out of the reboot menu, a problem with my volume either turning all the way off and only being able to turn my volume up and an additional problem where if I touched the bottom of my screen the phone would register a touch in the center of the phone. So, I turned my phone in with 2 problems and ultimately walked out with 4 problems! This is by far the worst phone repair company I have ever been to. If you're still reading this; you have plenty of options to choose from in the area and this one should NOT be your first, second, or third. I would give this place 0 stars if that was possible. Between the lying employees and horrible service, this company should not exist the way it is. The one thing this place did correctly was give me a refund, which seems to be recurring. I would be embarrassed to own this location or even be a part of management there. This happened at the 11937 S Strang Line Rd, Olathe, KS 66062 location. read more

Jasmine was so helpful and friendly. We had relatives in from Ohio and one of them had a cracked screen on his Samsung Android Galaxy 10 + We logged on to the Samsung website and found out from the rep that if we made the request through them, we would be able to take advantage of their September special of half off on screen repair. They gave us a ticket number, which we presented to Ubreakwefix and it saved us over $100. Jasmine enjoys her job, and it shows! read more

When you break a cell phone, the last thing you want is a big hassle figuring out how to fix it. These guys were top notch! My toddler threw my phone resulting in a cracked screen. Cue rescue squad theme music. Within 2 hours of dropping off my phone I received a notification that I was back in business and my phone was ready for pickup. Easy peasy. Did I mention that they also had a sweet special going on for health care workers?!? Very professional and quick service. Definitely check them out! read more

Matt and Matt are terrific!! I brought a screen protector I needed to race on my iPhone, and they did it beautifully in ten seconds. Didn't charge a dime, and I didn't even buy the screen protector from them! Great people. Highly recommend! read more

We had a broken phone, according to another so called repair shop, and thought the only thing to do was buy a new phone. This place was suggested and Matt fixed my phone at no charge because it was an easy fix. Don't buy a new phone first. Take it to these guys first. Thank you Matt! read more

Really deserves zero stars. I brought my sons iPad in to be repaired. They said 4 weeks, I thohhht that sounded long, but what ever. After 6 weeks I was told they haven't gotten around to it probably at least a couple more weeks. I picked it up and took it to Best Buy who is an authorized apple repair. I should of done it in the first place. Would not advise. read more

Dropped off a severely damaged Samsung galaxy S 21+ and about three hours later we had a new screen and we were on our way. The gentleman that helped us at the store was very informative, knowledgeable and had our phone ready at the time he promised. read more

Brought a cellular iPad in to have the screen replaced on a Saturday and they said it was going to be 4-5 hrs. Wasn't ready till next day and when I received it the cellular function no longer worked. They said we could order a new iPad and it would there in a week. Two and half weeks later no iPad and all I get is that it's been ordered. Nobody seems to figure out how to track where this is. Ridiculous,go elsewhere! read more

The store for my cell phone carrier made an appointment for me at this uBreakiFix store to have a replacement phone ordered. The woman at the counter lied to my face about opening my appointment, lied to my face about the reason for my appointment, and refused to even address the issue. When I went back to my phone carrier, they called this store and had to argue with this woman about closing out my appointment so my phone carrier could then try to go against their own policy and get me a replacement phone themselves. I will drive out of my way to NOT go to this uBreakiFix store if I ever need a phone repair in the future. read more

They charge $330 for after market glass replacement on iPhone X and just 2 calls found that this was extremely overpriced. $100 or so seems average. read more

OMGosh no. So I came in on Saturday. Matt (I think) seemed super friendly but informed me they were too busy to accommodate me but to come back Monday morning. He even added that he would take my phone in at 9:40 am, which is 20 minutes BEFORE they even open- to further accommodate me. Yay, right? HA! Here is what really happened: I came in at 9:40 on that Monday morning. Matt came out and SAW me but ignored me so I went up to the door and knocked, but was also ignored. Fine, I thought- and I waited patiently for them to open. Once open, I was the first to be seen. I was immediately told that they can't connect to Asurion to get my repair covered by the insurance. This company is OWNED by Asurion or at the least is a sister company so you would THINK they can fix or otherwise bypass this, right? WRONG. Sounds like a load of bullfrog to me. I was also told that moving the claim to another (more efficient) location wouldn't help but I decided that it would atleast be a shot while this place just continued to be a huge letdown- and guess what? The Independence representative took it right in with NO hassle. I will never go back to this oak park location, as all I can expect is disservice. read more

Please allow me to update my experience. Last week I received an unexpected call from corporate I presume as I assumed my issue was dead. The staff at "resolutions" were interested in understanding my complaints. After a couple of calls from headquarters requiring me to repeat my experience, I received a call connecting me to Dave, a regional manager. Dave was also interested in hearing of my experience and afterwards he agreed to refund to me the $30 difference between the estimate and charged price. Corporate did seem genuinely interested in solving my problems and were very interested in resolving my concerns. I appreciate them for following the issue to resolution and for the time it took to make it happen. Thanks Dave! read more

Matt A. helped me out today and he was extremely timely, helpful, and friendly. I would suggest this place if you need anything fixed phones or gaming systems. great store!! read more

Great price and service. I've taken my phone here for a shattered screen and today for a battery replacement. Price is fair for what you're looking for. Took about an hour for a battery replacement. Love this company! read more

This is the 4th time I've taken a phone or tablet here and Sean and the guys have been awesome! My son jumped in the pool with his phone in his pocket on the 4th of July and woke up this morning to a dead phone. It's an iPhone 7 that I bought him when he graduated high school. Well, he's got one more semester of college and I'd planned on buying him an iPhone 11 for Christmas / graduation at the end of the year. Needless to say with the pandemic I can't afford an iPhone at the present time, so when (Sean? Shawn? Shaun?) brought the phone back minutes later and told me it just had gunk in the charging port and there wasn't a bill I was more than thrilled! Thanks again, keep up the great service! read more

Great experience ! Repaired iPhone screen within an hour and staff was helpful and courteous for sure ! Certain to return if the need arises in the future ! read more

Matt & Matt got my phone fixed within the hour! Great service would highly recommend.

I cracked my phone screen and these very nice guys had it fixed in just a few hours. Jonathon was great but I hope I don't have to see them again!!! read more

Jake and the team did an excellent job taking care of the replacement of my iPhone screen. They were very professional, prompt and did an excellent job. They had everything done in one hour and did a courtesy text to let me know when my phone was ready. read more

Suzie, thank you for your reply. At least some one there knows something about courtesy and helping a customer in need. Has a follow up to my review of March 12th, I took my phone in to CPR and in less than 15 minutes they were able to retrieve all my photo's that Matt deleted, fixed the settings problem that I also asked Matt to fix, which he did not, even got all the contacts that he also deleted. CPR knows what they are doing, they are very professional and helpful and I would highly recommend them. read more

The team here was so knowledgeable and helpful! Got our phone screen fixed in record time (not promised so that's a plus) - I'd come back again! read more

This place is great! Costs $20 to diagnose your issue and they fixed my iPhone (buzzing home button, something was loose) for a total of $22, in an hour. I'll keep coming to these guys as long as I have items needing repaired! read more

I went here and had the most pleasant experience. My phone port was either broken or I had junk in it. I assumed I would be told it was broken and I'd pay to have it replaced. That was not the case. They cleaned out the port for free and I was on my way in less than 5 minutes. Beautiful work guys!! read more

The first place I took the phone to said they had the part, but when they tore the phone apart, they didn't have the part so I was without a phone for a week, I took it to another store, they told me they could fix it and had to order the part, but 4 weeks later they said I had to bring the phone in, they did not say that to me before and I had to pay for 50% of the repair in advance. I do not recommend them, poor customer service. read more

WOW!! I was so impressed with the customer service so helpful, patient, and understanding. We all know how hard it is to live without our phone even for an hour. They worked with my phone company and got paperwork figured out as well as getting my phone fixed and back to me in the same day!! Keep doing what you are doing great managers and staff!!! Shout out to assistant manager Dylan!! read more

I was told over the phone they had the part so my wife drove out there. The drive is about 20 min. one way I only mention that because she made the trip for nothing, they did not have the part and were not to concerned about their misinformation they had given her. They said it would take about 2 weeks to get the part and then about 2-3 hours to get it fixed. I drove out there after my wife called to make sure the part was in, we were never notified the part had arrived, I gave it to them around 2:30, and stressed she needed the phone today since she uses it for business. I was told by a rather aloof gentleman that they will do our best and they were open until 7. We called several times to see if it was ready but they did not answer their phone. I mentioned we live 20 min. one way and were notified that day at 6:59 through a text, that the phone was ready, they close at 7. read more

Technicians were very polite. They finished the job much sooner than expected! Very pleased with the service

My husband took his phone into the Lenexa location and was charged twice because "the system" messed up. He told him they would send an email to have the pending charged removed. This was a week ago. We called today because BOTH the charges went through the next day and we still have not received a refund for the 2nd charge. The manager told us to stop complaining there was nothing he could do. He said he would get in touch with his district manager, who only comes in every now and then. This RUDE so called manager, called my husband back saying "Dave, the district manager" was asleep (on Saturday at 2:40 PM) and WE have to call our bank and take care of it ourselves, followed by "good luck" and hung up on my husband. I have NEVER dealt with such HORRIBLE customer service!!!!! This is completely unacceptable from any management. I have attached two pictures showing the stores POSTED guidelines for COVID-19. As you can see, they are not wearing gloves while handling electronics. The manager and employee has no respect for the stores posted guidelines, that says a lot. read more

uBreakiFix by Asurion - As you can see, he is in the back working and does not have gloves on. - Electronics Repair Near Me - Lenexa, Kansas

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Paid $88 for them to keep my PS4 for a total of a week, picked it up and returned it three times because they said they'd transferred data and they didn't, and was finally told they couldn't. To be clear, we took it in to have them transfer data, was told they would, was notified that it was done, picked it up, found out nothing was done, brought it back in and the staff basically admitted they didn't do anything. Left it again for them to fix, they kept it for two days (note: they originally said it would take 4 hours), and when we finally decided to contact them two days later they said they couldn't do anything and they knew they couldn't do anything as soon as we dropped it off the last time (and lied about contacting us). Wish they would have been up front, at least contacted us, and didn't lie about doing anything/saying they could do or did anything for us. Technical skills aside, the customer service was absolutely terrible, and needless to say we will not be returning, and will recommend that others find elsewhere to get items fixed. read more

My name is leo lopez I recently brought in my PlayStation 4 to get repaired because the hard drive was not working correctly it did not read Ps4 games But it would play DVDs so they notified me saying the PlayStation 4 was ready for pick up I took the system to my house it didn't work I took it back to the store they said they will fix it today January /19/2020 The manager or whoever works there is very unprofessional he has an attitude problem he kept telling me that I dropped my system that I was the reason it did not work anymore they cannot fix my system he basically said we cannot do anything with your system they broke my PlayStation 4 now it does not even work so I'm going home empty-handed when I did have a functional working PlayStation 4 no sorry no apology noting I asked for a refund he said he would give me a refund please leave my store i'm still waiting for my money to be refunded I will not give this store any or recommend anybody come here ever !! read more