A big shout out of high praise to Ericka Hardiman! My first interaction with her was over the phone, giving me a pro tip on unlocking a cell phone. Next, while establishing service in the store, she helped me thru a detailed sign up and even found me an additional promotion that I was not aware of! Seriously fantastic compassionate customer service!!! Thank you Ericka! I hope to refer others to you and T-Mobil! read more

Ask for Virgil. Super knowledgeable, superb customer service. Definitely appreciate the personalized help :) read more

I'm able to upgrade my cell phone in 2 months so hopefully the promotions will be good. But I came in to check the current promotions and I'm glad I did! I got some super cool hats from T-Mobile. Exceptional service and I'm really excited to get a new phone in 2 months! read more

My new T-mobile experience started out rough. Complications with a free phone offer and various different deals offered depending on if you call in or if you visit a store or if you see the people at a kiosk, Skin Costco. This was about three days worth of work. And much more than we expected. However, when we visited this location of T-mobile retailers, we were immediately greeted by oscar who was very professional and kept a nice demeanor and tone while I was a little freaked out. Throwing up already frustrated. He passed me to Colleen who I have to say. It was one of the most professional and friendly humans. I've come into Contact in a long time. She knew everything about everything and she was so friendly. Friendly but real. An actual human that knew the product. If only everyone was like COLLEEN. Switched to T-Mobile and if you do switch to T-Mobile, please go see COLLEEN at the Marina dollar store next to CVS. Change my whole experience. Thank you. read more

I am 83. I was trying to take my grandchild off of my T-Mobile account and add him to his mother's account. I was in Marina Del Rey at home and he was in a phone store in another city. We tried to do it with a 3 way phone call between us and customer service. It was a disaster!. I could not figure out how to do it. I had gotten a code from the ATT which I thought was all I needed. Wrong. I decided to go to the Marina Del Rey T-Mobile. store. Aaron helped me the first time I went. He was kind, patient and helpful. He spoke to my grandson on the phone and told me exactly what I needed to get from the ATT store. He spent plenty of time with me. I went home, gathered information and came back to the store. This time Colleen helped me. We got my grandson on the phone and she spent plenty of time so that everything was taken care of and his phone is now on his mother's account! I appreciated how knowledgeable and helpful they both were to us. T-Mobile is lucky to have Aaron and Colleen representing their brand. read more

If I could give a negative stars I would. Every time I go to the store people are unfriendly rude and have no clue what is going on. Even as many times I've had problems with the store I just went back today after I got off the phone with the T-Mobile customer support. They sent me here to pick up a phone to replace the one I'm having issues with when I arrived at the store they told me that the person that sent me here didn't know what they were doing and gave me misinformation there's nothing that they could do to help me but they could give me $25 off to purchase of a full price new phone. The manager here said and only kept talking about his bottom line and what his store can do and what he's responsible for and him him him every word out of his mouth was about himself and what his issues were. Needless to say I walked out. If ever possible avoid this store at all cost and if you ever have to deal with a manager I just walk out cause he's gonna be no help. read more

It's been two weeks since I tried to purchase a home internet box and I am still waiting. I have been to two T-Mobile stores, talked to people on the customer service line. I was mailed a box that had a SIM card incorrectly inserted by the provider and had to return it. I have been with T-Mobile for a long time and I pay $300+ a month for various T-Mobile services for my family members. I find that when I put a bad review, all the sudden my services are solved faster because there is some social media rep from the company contacting me. But if you don't already have T-Mobile, try going with another service provider unless you want to wait more than two weeks or a two hour customer service wait on the phone. read more

Do I recommend this store? No. They don't have a check in system and 2 guys are helping 1 customer while 3 of us are just standing around waiting. The worst customer experience. This is why I always do my own stuff online because people are just lazy. Also what's the the experience store name here for? Besides a bad one? read more

T-Mobile Experience Store - This is an "experience store" how? - Mobile Phones Near Me - Marina Del Rey, California

I have my concerns for this locations as the employees has been better before and now it is not. Now they falsely tells me the phone is free and later I get the charge phone wikl with installments! So I am getting the bill $35 for 2 years where I specifically asked is it free. Or I would have not got the phone. And all the employees used to be white and changed to Spanish speakers to lied and now it is all Black English speakers to lied to customers and they are saying they can't help. Then what's the point on having an experts there for not helping the customers? And if I am going to make phone calls to 611, why are we having stores? When all the buys can be from 611 to ship to you. And all they say is call 611 and they do not know how to handle a problems. Maybe it should might as well all they say is stores should be with robots so they really help people. All they do is sit around and play their games on Phone and why am I even there? When we can get all T-Mobile Tuesdays gifts directly mailed out to us to our home rather than get it from store. If the store employees aren't experts and just sit around and does nothing to help with 10 employees working there? What's the point on having a non-worker work there? And they telling me to cut down the noise when they are talking Outloud with their customers? What kinds of workers are these? They all belong here? Or who's the HR to place these kinds of non-workers to pay their paychecks? Wasn't the T-Mobile a customer oriented place and now is it employees to just get paid and be a register machine? I have been to this place and I amazed how their expertise is no longer an expertise people. They are all inside and does nothing. I am not understanding this used to be white neighbors and now it's all black males and Spanish males and black females. There are no Korean speakers here. Nor no Japanese speakers. Did you not know there are a lot of Koreans who speakers are Spanish speakers? If this stores aren't going to closed than Change back to white employees and Asians employees since it does not work to customer satisfaction. My problem is this location who has given me grief by giving free phone when it wasn't and now I am stuck with the installments for 2 years and I don't use the phone. And this location is the one who did that. And they shaking their head to tell the 611 to they aren't the store. They do not show the 55 and up for $60 on anywhere in the store. When they have a promotions. They have no signs up of free phones and now I see no signs of free phones in stores. Who buys phones that are worth $1800 and that like paying mortgages! Before it's free per Samsung and I phone. When they upgrade you a IPhone free from 11 pro max to 15! Are this location and other locations doing is to get free phone for themselves and make all the customers pay? Is all the employees getting the phone free in their pockets? T-Mobile used to be customers satisfaction but it sure isn't anymore. And why are prices going up when it should be all free phones! Is the employees keeping the free phones and acting like the customers are buying phones? My iPhone 11 Pro Max is worth $5 and they are charging me $1261.51. I had an insurance and they were to send me phone and want their phone defected item back by Asurion, when they just go back and send the items as refurbished and resend to customers? And telling me to pay for new phone and it is worth only $0, as Apple stop making this phones. They put me down for $1399 on my bill. And making me remove the auto pay, they are the ones who has said to remove it, when I didn't say. Now they can only give me $150 discount when yesterday 50% off the warranty amount, worse than the day before. When I said I can't even pay that amount! Cuz I am paying $1619 for the storage and I had been in an apartments with Spanish speaker maintenance who steals from my apartments and black English speakers who has been harassing me and stalking me and battery and criminal threats to kill me, and I am emotionally drain and distress from them and I am getting that here by harassment from the stores and 611 callings. My request: 1 my 8096 number of $1261.51 be removed (waive) off the bill when the phone is not worth anything 2 my 2050 number of $630.75 be removed (waived) off the bill of installment or is it $414.91( the expertise says it all different amount and throwing the amount) 3 bring two lines to $60 with no tax and fees as +55 up as it used to be! 4 bring back my 8332 number back to main line. 5 if any lines after that is $10 a line not $25-30 and auto pay makes discounts. Like I have been asking for, and both store and 611 doesnt do it, when they say they can, but won't help. 6 it used to be better customer services and why is it not anymore? 7 can you hear me now? My phone doesnt charge and I have to recharge the phone at 3pm as its 1% and read more

Jamal made our phone upgrade experience flawless. He patiently answered questions from my elderly mother, and he was knowledgeable, efficient and helpful. I appreciate his ability to navigating the entire process with calm kindness. I would definitely return to this location again and I recommend folks to look for him for exceptional service. read more

Jose's assistance was what I needed to ease the anxiety of getting a new phone and plan service. He was knowledgeable and thorough with the different options that can best accommodate my needs. read more

T-Mobile Experience Store - Store - Mobile Phones Near Me - Marina Del Rey, California

This location never fails to disappoint. The customer service is consistently impressive in the worst possible way. Every time I go in it feels like a mission on how to ignore customers, likely to a "prior issue" that required corporates attention with a team member before . Jose, the manager has great leadership , His leadership style could be best described as ignorant and rude. He loves to run to the back the moment my husband and I walk in every time. When he does engage, he prefers to interrupt condescendingly rather than listen and still provide no help. Then we have Pablo , who seems blissfully unaware of where anything is but makes up for it with sarcasm and throwing a temper tantrum. Even when I brought up the fact that im always being treated the same by Jose , Jose just laughed in my face. Corporate might want to consider retraining these people. They seem to have no repercussions, and that's why they act the way they do. Seems like this is an ongoing issue with other people as well. read more

Hello, I worked with Oscar Gonzales at the Marina del Rey store. He spent hours with me transferring my data from my old phone to a new one. He is very pleasant and patient as we had to remove old ap's and Messages from my old phone. and T mobile should be proud to have him working for them. He has incredible knowledge of technology. He is Amazing! read more

Jamal has helped me several times at this location. Most recently, he assisted me in getting home internet. As always, he was patient, thorough, and kind. Thank you, Jamal for your continued support. Ps- I am very happy with the home internet! read more

Guadalupe was super helpful and kind during my visit. She quickly and completely resolved my issue. Manny was kind and personable. If you want fast and excellent customer service, then visit this T-Mobile store. read more

T-Mobile Experience Store - Mobile Phones Near Me - Marina Del Rey, California

Everybody in there seems knowledgeable and attentive, but Ericka has been a real standout. Great follow-up, and she seems to sincerely care that the problems get resolved. Left Verizon after 30 years to come here, and I'm very glad I did. Bravo, Ericka! read more

Terrible service. My data service cuts off for no.reason, slows after I surpass a certain time of spent event hough it clearly states "unlimited" talk and text, the products they sell are garbage. I've bought half a dozen battery banks and within a month or two they either take forever to charge or just stop workin working When I attempted to return it with receipt they state they can't return my money and that the item needs to be returned with packaging returned intact. But the worst part is customer infective. The clerks are absolutely clueless about their products, terms and conditions and return policies. I don't switch to another carrier out of convenience. Similar a large bank. Terrible service but many locations. read more

Jose was the least helpful rep I've ever had the displeasure of working with. He refused to answer basic questions over the phone about how to complete a data transfer after my initial rep told me the phone would do so itself when I got home and that did not happen. He told me that Four minutes was too long to be on the phone helping me after I bought a new phone at their store today. The whole conversation would have taken about 5 minutes to complete and instead he said I'd have to drive back to the store instead read more

i was told to call customer service since they can't help but i was told the day before to go in store. waste of time and energy. go to the santa monica one on wilshere thats actually helpful. read more

Excellent store and well run I had a great experience working with Jesus on my recent trip here. I would most definitely recommend them as the staff and process is extremely efficient. Thank you for helping me with upgrading my device. read more

I love my new phone. My rep was very friendly and knowledgeable. I also am switching to the new T Mobile WiFi. So far, the signal is much stronger than Spectrum. Thank you for good service and value. read more

Always an excellent experience here. Stopped in to make some changes to my plan and one of the phones, and the crew seemed very experienced and easily got everything figured out read more

Terrible customer service from the store manager Jennifer Brito. Her rude demeanor both over the phone and in person made me wish I didn't have to purchase a phone at this location. It was the only place I found what I was looking for so unfortunately I had to give her my business. This girl needs to remember that she is in customer service. Just dropped $900 bucks on a new phone and had a terrible experience with Jennifer in the process. If she can't multitask without keeping her cool and having a pleasant attitude at work maybe she should not be working with customers. She is the frontline face of the company and it's a terrible one. I'll be putting in a corporate complaint as well. The only saving grace of the process was another customer service representative by the name of Pedro who was awesome and had a great attitude as he answered all of my questions on the phone I purchased. He sold me the phone .... Thanks Pedro : ) Avoid JENNIFER BRITO if you can !!! read more

T-Mobile Experience Store - HORRID CUSTOMER SERVICE BOTH OVER THE PHONE AND IN PERSON FROM JENNIFER BRITTO : ( - Mobile Phones Near Me - Marina Del Rey, California

Three weeks ago I purchased an iPhone 14 Plus from T-Mobile (store 7422, located at 4371Glencoe Ave., Marina Del Rey, CA.) Besides being visually impaired with corneal transplants, I am 72+ years-old and my learning curve hasn't been that quick. In any case I went there to pay my bill. T-Mobile expert Alissa Mendia was friendly and professional. She understood my disability/limitations and patiently instructed me how to: download the T-Mobile app and T-Mobile Tuesdays; create a new account changing my email address & password; make a payment, and then set up autopay; use "Settings" to back up my phone, plus extend login time. Alissa was GREAT!! The experience made me feel like a valuable T-Mobile customer. Now having more confidence I plan on taking an iPhone class at a nearby Apple store. read more

Well, as usual - the lack of training... long story short: We called T-Mobile and released (an ability to transfer-out) one of the number off the account. Arrived at the Glencoe location to setup separate account with that number... Ouch what a surprise when a person name Christopher started telling fairy tales and creating his own rules around who has to be present with ID and etc. ... It only took a simple 611 call asking representative on the other end to call this store and explain how to... The issue resolved within 5min. read more

I hated here too many employees gave me attitude bad business. Worst T MOBILE EVERY the worker don't seen like he likes he's job

Things that are not as bad as buying a new phone from here * dental implants * cranial mri * new transmission for your car * getting a dui * a torn Achilles' tendon Avoid at all costs. I've experienced all the above read more

visited twice to move from ATT due to the promotion at costco. met with Yovani, twice. he provided excellent and competent help. i am a dinosaur and new phones and apps are things i don't need to learn and he helped me through the entire process with patience and goodwill. i also saw that the other employees were pleasant and seemed to know what they had to do. overall, excellent service. i hope i have no issues with TM but if i do, i will return to this store. Thank you read more

This is the worst place to be, the staff keep changing what they said and ignore me after few questions, try to add all the fees on the device I wanted to buy, after questions, they keep turning the balls around, very sketchy, I do not trust this Alisa and her manager, they are willing to lie to fooling their customers, so they can add some unnecessary fee. I will never come here again. Disgusting people working here. After come to yelp see so many bad reviews about this store, I feel much better coz that is what exactly they deserve, the lowest star, is a very accurate rating for them. read more

Horrible customer service. Went in to get a replacement screen protector and the woman working there told me my phone wasn't covered when I was sure that it is. She did nothing to try to actually help figure it out and told me I could go to the other TMobile where I didn't have an issue. I confirmed through my account that I have protection. Why she couldn't do that is ridiculous. There were two other employees and no customers. read more

Great staff ! Super helpful, and if you are waiting they continue to tell you they will be right with you and it will just be a short wait...They acknowledge that you are waiting and clearly care very much about their customers.... All i needed was a screen protector and they treated me like an important customer. I love this store and this staff read more

*** C'mon TM, our relationship is becoming bittersweet. *** After one year of service do I still prefer you over AT&T? Yes. Yet do I see some areas where improvement is needed? Yes. Your mobile phone order fulfillment process pretty much sucks. I ordered a new phone last week with overnight delivery because I lost my phone. You upsold me on the latest and greatest phone. Fine, but make sure it gets delivered next day. No problem, right? Wrong. Instead I get an email next day that this fancy dancy phone is on backorder. (0_o) I said that I needed a new phone NEXT DAY! So I canceled the fancy dancy phone, then visited this TMobile store. This store has all the latest phones in stock and ready for customers. Jake took care of me right away and reduced my calling plan as well. Now that's great service ... 5-stars. But what happened today ... 1 week later? Factory still sent me that fancy dancy phone that I had canceled last week. Imagine if I actually waited to receive this phone when it was promised overnight. WTF? Now I must return it and get these credit card charges reversed also. Note to TMobile Order Fulfillment: Your process is obviously broken. Now that's poor service ... 1-star. *** Tip: Always make orders here (in-store) whenever possible. *** read more

Great service, friendly staff, no bs, would recommend this location. I went in for a new phone and was helped right away, the process was quick and easy read more

Donald Emestica is awesome. He is patient, helpful and knows his stuff. He upgraded us to 14 pro and answered all of our questions! We highly recommend T-Mobile employees and great customer service at Marina location. read more

I came to the store to have an issue fixed with a new phone. Herbert helped me out with my problem and went above and beyond to find the answers I need and get my issues solved to my satisfaction. As a new customer my opinion was a little tainted after my first visit left me with issues and no answers and I would have given a 2 star review but after my second visit and the help I received from Herbert I can say that my option has changed and am glad I made the switch and received great customer service. read more

It was great! just had a sim card issue. Donald was so helpful. got the problem resolved in 5 minutes

Busy location but worth the wait, people get frustrated, but what amazing service. even if full of privilege clients of Playa and marina del rey,they treat each and everyone the same. With great time and patience. That is my experience. I hope to buy more phones on my business account. read more

It a busy location so be prepared to wait the staff are very knowledgeable and friendly and helpful

This is the all star yelp master ! Breaking news Customer Service is back here at T-Mobile Marina Del Rey. Come see Semaj Craig and Jennifer B for read more

T-Mobile Experience Store - Mobile Phones Near Me - Marina Del Rey, California

This was my first T-Mobile experience since the merge with Sprint and I was super pleased with the customer service. Much thanks to Chris (pretty sure that's his name) for informing me on how to earn savings etc on my account and going above and beyond to help me activate my new phone. Super courteous too. read more