After a terrible experience at the Verizon store on Wilshire and 25th Street, where I felt they were trying to scam me, coming to this location was like night and day. Rochelle is an exceptional employee--honest, knowledgeable, and incredibly helpful. She really knows her stuff, and I felt I could completely trust her throughout the entire process. She spent a long time helping us transfer three phone numbers from AT&T, add a new line, and upgrade our phones. I also came back a couple of times afterward with additional questions and service requests, and she handled everything with patience, professionalism, and complete transparency. Asher also helped me on one occasion, and he was excellent as well. Both employees made the experience smooth and stress-free. My overall experience with Verizon has been excellent--far better than what I experienced with AT&T. Their customer support has continued to impress me long after I left the store. I highly recommend this Verizon location, Verizon should recognize Rochelle's outstanding work--she has absolutely earned a promotion. Employees like her are the reason customers stay loyal. read more

I think this dude Ash who works there sees a different plane in the universe around us. Just bought an iPhone 2 months previous and I was walking in with a broken camera and screen; Apple wouldn't fix it cause it had water damage. I walked into this store expecting nothing, really I was stretching for a limb to the universe to inevitably take it hard and store my karma for a solid later on in life. When I walked in, I saw this guy Ash just tapping his iPad like a cyborg from the future. Compulsive, in tune, and filled with the hyper-focus for a surgeon's stich. I knew right away he was as crazy as I was in the best way ever. I legit stopped caring about my phone, just so interested in how he was about to approach my situation. He kept telling me, "I'll be with you in a second buddy" as he saved this father and daughter a TON OF MONEY on their bill. Finally I was up. I told him my situation and honestly I don't know what he did. He kept bashing on that iPad like he was breaking the code in a sci-fi movie and he just.... well I don't know, broke the code. I saw him 19 minutes before they closed and he handed me a brand new iPhone 17pro about 11 minutes before they closed. I'm paying a tiny bit more per month but I have another line now? I don't know, I just don't know. This dude Ash should be awarded a medal of honor from Verizon, a hall pass in purgatory, and a solid cheers from God. Cheers to him and this store. read more

Ash was great from the minute I walked in. Was super helpful. Got me what I wanted. Walked me through it and had me out the door in record time. read more

The sales woman Rachel is a scammer. My husband and I went here and she fraudently signed us up for things we didnt want and when our 1st bill came it was $700, then the following month 1,000. She signed us up for internet and then instead of one receiver she signed us up for 4. We now owe $1200 for a service we dont have because they are saying we need to return the internet towers so its 300 each. The worst store ever and rachel is a thief!!!! read more

This is a franchise Verizon store and the sales person, Ash, is by far the best employee I've ever met. I had to troubleshoot 4 different days and times and he was helpful every, single, time! It's a great location in is worth going out of your way for. read more

Verizon - Entrance - Mobile Phones Near Me - Santa Monica, California

Rochelle, the manager, was rude and hostile from the very beginning and throughout the entire interaction. She is doing shady and likely illegal things with people's accounts, saying SIMs need to be reset for no reason, confirmed by the regular 1-800 Verizon customer service line after I got a second opinion. I purchased a new iPhone at this location, and although my phone and Verizon account functioned properly on my end, I was later told the device had been improperly processed and set up. After receiving repeated calls from the store, I was required to return so the phone could be "re-processed." That second attempt also failed. Approximately a month later, I was told the phone needed to be processed a third time, yet no clear or coherent explanation was ever provided beyond vague references to an "incorrect setup." When I continued to ask why the processing was allegedly failing, Rochelle threatened to report my phone as lost /stolen and lock the phone unless I authorized her access to reset my SIM card. When I allowed access, she turned off my phone's service entirely and then left on a "lunch break" for several hours without restoring it. I was left without service and without assistance. I ultimately contacted Verizon's main 1-800 customer service line, where a representative immediately reset my phone, restored service, and informed me that the conduct of this store was improper, illegal, and not how a legitimate Verizon location should operate. The representative also confirmed that threatening to report a customer's phone as lost or stolen under these circumstances was inappropriate and advised that an internal report was being filed regarding this store. While the two employees who handled the first two setups were polite and easy to work with, neither setup was done correctly, resulting in multiple return visits and significant time wasted. I spent several hours trying to resolve an issue that should never have occurred in the first place. The most frustrating aspect was Rochelle's unwillingness to clearly or professionally explain--particularly in writing--why the phone allegedly continued to have issues and why repeated access to my account was required. I don't think a new setup was needed at all. I think this place is doing some type of shady scamming. Do not go here! read more

Just stopped in to pay off my device and get the bill down a little bit. There's only one person working and somebody else was already being helped by them other than that looks like a clean store nice selection, even though it's very small inside and everything seemed value really wasn't read more

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Imagine the worst customer service - now double it a that's this store. Been a Verizon wireless customer for like 20 years- walked in to see about upgrading my phone- a woman was helping a man (for what seemed like an hour) and the too cool for school guy was helping a woman who was yelling at her dad over the phone about keeping her on his family plan- the guy said I'd have to wait until one of them was done. I waited ten minutes- nada. I left to run some errands and came back afterwards- like 20 mins and the two were still helping the same customers. I waited a sec and the guy left his customer and said he was going to lunch not even acknowledging i was there - fuck this store read more

Had such a great experience at Verizon thanks to Ash! He was incredibly helpful, patient, and knowledgeable while helping me get everything set up with my new phone. He made the whole process really easy and took the time to answer all my questions without rushing me. It's rare to get customer service that good. If you go to this Verizon location, definitely ask for Ash! read more

How do I begin telling you about the extraordinary, Rochelle-- First of all, I was immediately impressed with her wonderful and warm, friendly customer service. It was clear from the beginning her experience and knowledge is unmatched. She was quick, efficient and thorough. Please recognize and reward this young woman's effort. She was an absolute delight and pleasure to work with. Very truly, Eva Parkinson read more

We had the most wonderful experience at this store today. I bought my sister in, we had lots of things to ask. We bought two phones, two iPads, screens and other things because of how great she is. If you ever need help and are looking for the right person who takes their time, explains everything in full detail, and shows you how to set up and use these devices, see Rochelle and give her a raise. read more

The store mgr Rochelle is a joke! She cannot listen to a customer w/o trying to sell home internet. She thinks that's a * CuTE" approach to offering support for what I came in for which was a phone and additional Line. After 3 or 4 dumb comments from her about home internet I walked out read more

Rochelle and Ali are a great team. Super friendly and helped me get a great deal. Only store I know who had pro maxes in stock- thank you and will be returning with more people. You guys are the best. read more

If I could give 10 stars I would!! Rochelle went above and beyond to help me with my purchases. She was incredibly thorough, patient and helpful. I was able to walk out with exactly what I needed for myself and my family. I would recommend 100%. read more

Yes this is not a corporate store but owned by a third-party retailer...however, Rochelle and team is absolutely amazing! I visited this Verizon Santa Monica store to obtain information about the new iPhone deals at the time being iPhone 14 for my parents. I found a promotion about a good deal and went to speak with Rochelle after a pleasant phone call with her. Then, after we spoke, it resulted in waiting for the iPhone 15 for a better deal and newer phone. She helped me find the good deal. They do run a bit differently than Verizon owned corporate stores but Rochelle is very transparent and open to your many questions and concerns. The conversation may require that you are thorough and all the details but Rochelle is definitely transparent about it and very helpful. I will look forward to future visits because of her. read more

Rachelle was so amazing and helpful. She went out of her way to help me and make things as seamless as possible. She's a superstar! Thank you! read more

Truely amazing! Rochelle was so helpful and patient with us, helped update our accounts and get us new phones and tablets for practically nothing! We're from out of town and truely wish this was our reg Verizon store 20/10 recommend!!! read more

Shout out to Nicholas Super patient gave great customer service. Texted me later to make sure I was happy. Two weeks later my protector cracked and he reminded me I have life time warranty and guided me through getting a free one. Thanks for all the great service read more

I walked into the Verizon store on February 16, 2025, at 12 PM and was immediately met with disappointment. No one greeted me as I entered, and I overheard a disgruntled employee complaining about being left alone. I stood there for 20 minutes without any acknowledgment. When I finally asked a simple question, the employee responded with a judgmental attitude instead of helpful service. At that point, I decided to walk out. I went a block away to T-Mobile, where the experience was night and day. Their staff was polite, attentive, and genuinely helpful. I ended up signing up with T-Mobile on the spot--Verizon lost a customer that day. If customer service matters to you, I'd recommend skipping this Verizon location. read more

rochelle at verizon on main in santa monica is the most helpful, knowledgeable, and nice verizon rep i've ever had the pleasure of working with in the 20 years i've been with verizon. thank you, rochelle read more

Best team ever! I came looking for an upgrade for my phone and I left the store with way more than that!. Ali was the first person to greet me and showing me all the different options; he was very kind, helpful, and took his time to help me out with every question I had. Then I had the pleasure of meeting Rochelle as well, she was absolutely wonderful, sweet, and an amazing store manager may I add. They both had the best energy and the best attitude towards not only me but the rest of the costumers at the store. I can tell how much they care about every person that walks through those doors. Thanks to them I joined the Verizon family and I can't be happier. Definitely recommend this location and I will be there soon for my next upgrade! read more

Seriously, Rochelle is everything. In all my years with Verizon member have I experienced such exceptional service. Helped with my home AND my business! Wow thank you read more

I was walking down the street with my puppers and was greeted outside by Rochelle , she loved my dog and we got to talk a few minutes she invited me inside and hooked me up with great deals . I had such a pleasant experience , felt a very warm and loving environment , hands down will be going back to Rochelle at Verizon , she knows all the real locals She's so sweet and kind .. I loved that my dog was so welcome there made me feel welcomed , she gave him treats and water and gave him so much love and love to me . Thank you!!!!! read more

Worst customer service on 3/10/24 at around 5:10pm Laniya had a poor attitude, was oddly antagonistic, and I'm wondering how honest she was being. I wanted to come trade in an iPhone but she was impatient and came across as agitated. I wanted help comparing options, as I'm trying to find the best deal. She said I had just 1 option which required me to change my phone plan to a pricier one ($25 more for just my 1 line) and I still would've had to pay full price for a phone ($1200). She said I must update to a more expensive plan because Verizon cell towers won't support my current plan on the iPhone 15. What on earth? Is creating falsified network scarcity and fear the sales tactic these days? I asked for a visual of the breakdown (because I'm a visual numbers person) but she said it's not possible and that it won't change what she just told me. It seemed I was a nuisance coming in 50 minutes before closing because she told me she can't help with phone transfers. I let her know she was coming across as scary and aggressive then she pointed to each camera letting me know they're watching the store. Crazy weird. I'm hoping the cameras include audio so that management playback and listen to her tone. I went to the Santa Monica Apple Store right after and actually got a better deal; got a trade in for my phone and wasn't forced to upgrade to a more expensive plan! read more

Ash helped me out with my plan. Efficient, friendly, professional, and knowledgeable. The store was also very nice and clean. Best Verizon store I've been to in LA area so far. read more

Everything!!! Rochelle was such a great help!! She was super informed on all of the current offers, was able to help us get a great deal on new phones and tablets, and even helped us get an updated router which was something we needed!! 100% recommend this location and working with Rochelle!! read more

Ash was beyond helpful! AWESOME employee, definitely went above and beyond the call of duty.

Rodrigo works at the Main Street branch of Verizon. He is amazing and repaired a glitch on my phone as I couldn't dial out. Rodrigo went above and beyond to repair my phone. He worked on the problem all day and even stayed late to help me. He FIXED it after hours and hours on text support. I really appreciate him and all his hard work. Very nice and professiona!! Thank you so much read more

Had the best experience today! Not only was I able to upgrade my phone, I was able to save $100s. Thank you for the best service, care and concerns. Highly recommend Rochelle and team. read more

This is a third party reseller called Wireless Plus, not a Verizon store and that means there are NO REFUNDS and NO RETURNS, so please be mindful of this. Rochelle will put stuff in your bag without you knowing or agreeing to buy it and not give you an itemized receipt, so please be careful. read more

Rochelle is the best and there is NO ONE better. She gave best deals and customer service. A lot of questions and back and forth and never irritated always happy to help. Even other staff Carlos and Nicholas are the best and it shows Rochelle's efforts on properly training her employees to give us customers the best service and value. I appreciate this place and its people. Thank you for proving a friendly honest environment that takes extra care for their seniors. read more

After 40 years with AT&T, I decided to switch to Verizon. Ash was 17 minutes from closing and because he knew I was leaving town the next day, ended up staying an hour after closing... until 7pm on a Sunday night. Since there was still a glitch, he followed up promptly to make sure I was in touch with the customer service rep today. Thank you)! read more

I went in yesterday with a problem that I was convinced would take up most of the day. Instead, Rochelle had me all taken care of in no time at all. I have never had amazing customer service like this anywhere. She did it all while multi-tasking and helping other customers (with issues employees at other stores couldn't fix) I will only be coming here from now on, can't thank her enough! read more

This is the best location for the top rated customer service. This location has every latest selection that is available on the Verizon service. read more

Rochelle was fantastic. She answered all questions, and got me great deals. Overall reducing my bottom line. I'm grateful to have worked with her because she is very knowledgeable. The store was fantastic as well, looks beautiful and smells like laundry. Other staff on site was friendly also. Always going to Rochelle for the best service and deals, thank you. read more

thank you so much to the Verizon store and Danny for taking such great care of my son and the problem with his telephone. They were very kind and helpful, great customer service I highly recommend this store. read more

Rochelle was INCREDIBLE! She made getting a new phone and fixing a glitch easy and FUN! I will be always coming back to her from now on

Don't go here, this is not a real VZ store, although they make themselves look like they are. Whatever promotions or deals they promise you, they don't have the authority or ability to actually put those promotions on your account. So they'll promise you these great deals just to make a sale, and when they don't deliver or show up on your account, they will either ignore you, or just throw their hands up and tell you to call VZ customer service, and then VZ customer service just refers you back to them. It is endless. You're better off just going to a real VZ store and saving yourselves a ton of time and headaches. read more

I went in with a situation needing to transfer a couple of phone lines, I thought it would be complicated but Rodrigo was super smart and helpful and got me all set up. I was out the door with my phone situation handled and an upgraded iphone after I traded in mine. Solid service. read more

Don't go here. They will upgrade your phone for you and not return your old phone. I'm being charged $533 for the old phone and completely being scammed because of Rochelle and the other store managers not picking up the phone. An internal investigation is being opened into my matter and it looks like I'm going to end up having to pay it anyways. Absolutely do not go here and upgrade your phone with Rochelle. The whole situation seems sketchy and I would not trust this store. read more