Best customer service I've received at a phone shop. Usually very pushy, loud, and wrong. Not this…read morego around, this is my permanent shop now.

I have broken another phone unfortunately . I went to this place 11/26/24 to have my iPhone XS…read morescreen replaced from shattering and blacking out. I had called ahead of time to get a price estimate & his price was easily the better choice compared to others in the area. Jameel (unsure on the spelling, sorry!) greeted me instantly upon entry and made me feel welcome , all while helping a customer already. I paid $80 for an aftermarket screen replacement and I've had no problems at all. My phone works just the same as it did, if not better before replacing the prior screen. He was also very knowledgeable about my iphone, he literally replaced my screen in under 10minutes, again, all while engaging and helping other customers as they came in as well! He accepts Apple Pay and will fix your damaged phone screen and let you pay after repair if needed, as this was my experience. I had a really great customer experience with Jameel and I most definitely will recommend and be using his services in the future!

I had a phone repair done here. It was a nice repair. That's really all I have on that…read more.. I found it odd the wall of dudes that are standing in the doorway vestibule. You are greeted with, "what brings you in today" in a gruff get out of here tone. I'm sure it's a Covid related measure but it is kind of dumb with 5 dudes standing in the doorway all huddled together, with 3 out of 5 with their masks under their nose. Anyway... Like I said... Phone repair went well. It was completed on time, and now looks brand new. 4 stars for the phone repair! I will say they need more locations that do repairs for insurance claims. I had to drive 35 minutes no matter what location I chose. They have an in home repair option but you could not get it an appointment for two weeks. That's ridiculous!

I hate coming here! If you're not here for new service or add a line they refer you to Customer…read moreService.

The staff of this store is lazy and confrontational. As soon as you walk in the building there's a…read moretangible feeling that they do not want to help you and that you the customer are a burden on their time.

It's a great place. Yes every thing is a reasonable price…read more If you do, don't just give them a one star because they won't activate your phone. They do that because then instead of working on just you as a customer to help activate your phone, they can be helping tons of other customers.

In an email and phone call I was quoted 89.99 as a specialty were offering. I ask my husband to…read moredrop the phone off for me the next day. He was at the store at 9:00 when they were supposed to open to find no one there. When he called them they told him that they would be there in 15 minutes. ( they were not). He had to drop the phone off later,...

In an email and phone call I was quoted 89.99 as a specialthey were offering. I ask my husband to…read moredrop the phone off for me the next day. He was at the store at 9:00 when they were supposed to open to find no one there. When he called them they told him that they would be there in 15 minutes. ( they were not). He had to drop the phone off later, (which wasted more of his time) then he was charged $119.99. This is a very disreputable place to do any business with.

I walk in usually with the package or old battery to show exactly what I need. Staff will usually…read morefind exactly what I need on the shelf. Often very knowledgeable and friendly. Haven't experienced any real problems or concerns.

0 stars is really what I should rate this place. I've been in 3 times in the past 3 years to get my…read morecar battery replaced Under warranty! The batteries continue to be BAD! It's not one vehicle but two I've had this happen for. The first time my oil change people told me it was reading as bad and I should get it checked. The next time my car battery just died on me and this time it started cranking really slow so I took it somewhere else to get it checked out first. There is a 48 month warranty battery. After getting the battery checked at a different location and they told me it was bad and to take it back since it was under warranty, so I did. I took it to Batteries Plus Southaven and the manager asked me if I had a battery at home!!! I laughed because who has an extra car battery at home? He said he had to keep it 24 hours to check it out. I'm already late for work and school. Although, it was already showing as bad on my printout from Napa, but this time the manager said he could sell me a new battery and refund me the next day if he found it to be bad. He said he'd call. Well, I had to call them the next day after not hearing back by 3 pm and I went in at 8am the day before. He said it was bad and I could come back for my refund but the warranty would expire on this brand new battery in September this year instead of the expected 48 months. If you don't stand by your own product why would or should the customers trust you? I will not be returning. I'd rather buy a new battery somewhere else trustworthy than playing shift the bad battery every year with them. My advice- avoid them!!! On top of that he told me my alternator or starter may be to blame. All that has checked out fine on my car at a very trustworthy shop. The batteries are BAD! Also, I got my battery replaced in my key fob and after leaving noticed they cracked it and didn't say a word, so it was totally broken in half and could've gotten my key stuck in my ignition. Terrible customer service!