I had a great time here even though my problem was in delivered phones they helped me nicely and in a timely manner. All the staff there are very nice and friendl they give excellent customer service. read more

Like most T-Mobile store fronts, this one is set up pretty similar. The plaza it's located in is busy so you may find parking a bit far. They had three employees working while my mom and I visited. They were preoccupied but one employee said hello. So we patiently waited our turn. After 5-10 minutes one got done with a previous customer and assisted us. The employee who assisted us was Matthew. He was efficient in transferring my mom's old phone's data and contacts into a new iPhone. My mom was happy that it was a easy process. Side Note-Get value for your money and check out the phone plans. If you have a plan from multiple years, see what's out there and what you can get from it. What won me- TMobile gives data coverage etc when you are visiting other countries and you don't have to pay extra for international data usage. ~ read more

T-Mobile Experience Store - Mobile Phones Near Me - Sterling, Virginia

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Manager was very nice and actually cared bout my problem. Instead of trying to force me to buy a new iPhone he made proper recommendations based on my needs. I was surprised to find someone in this business actually looking out for the customer. read more

Always busy, but once given attention they are thorough and courteous, besides knowledgeable

Camaren was so helpful! Handled my requests super quick and professionally. I was out the door with 2 new upgraded phones. Big shout out to good customer service :) read more

Jarrell you are the most amazing customer service. I never had fantastic customer service like you, Thank you for your help and I really appreciate everything. read more

I've opened 6 business lines transferring 4 of them From a personal T-Mobile line. You never actually know that you are getting the promos. For example, I signed up for business Magenta for veterans where the lines were going to be significantly discounted, and ordered two new phones. They're supposed to come with free Microsoft 365 or Netflix. I I've received no information from neither on those promotions, not even for the two new lines and phones we just added. Every time I've had to call customer service for any small issue, the call always runs an average of 45 minutes. The issue gets resolved, but it eats up so much time. Their prices are very competitive but if you can handle long call Times and are willing to go through the unknown and fight for those promotions, then it may be good for you. read more

Customer service is great. With a tech background, we can tell whenever people are BSing their way through a conversation and when they know what they are talking about. We've worked with both Fatima and Krysta and they are both BOSS. Kind, courteous, patient, and knowledgeable. Happy to find some go to people to get help from in case we have any issues because let's be honest- calling into tech support is always a dice roll. read more

Despite all the poor reviews I had a great experience at this location. I was helped right away by Jaylon. He was professional, knowledgeable, polite and efficient. Great employee and service! read more

I had a wonderful experience here buying a new phone. Steve and Jarrell helped me and were very knowledgeable and professional. I had an older phone and they spent about 30 minutes transferring all the data. Jarrell stayed past the end of his shift to help me. They answered all my questions and were courteous and respectful. Very professional store. I'll be going back. read more

Someone please teach these people some ethics and customer service. Sadly, the worst!

T-Mobile Complaint, 7.2.19 I have two disputes with T-mobile. The first, since signing up in December of 2016, I'm about to start only 5th phone (4th replacement phone). The initial new sore phone was a LG G4, which the volume went bad after a year. When the replacement came I unboxed it in the store and the representative notice that the screen was defective, so she took it back and ordered another one. Each order takes about 2-3 business days, so I'm without business contacts etc...the new phone arrives LG G5 and they transfer my data within 60 minutes. Well this phone goes bad over a year later, so they order a replacement which takes 3 days. I spend over 3 hours in the store with them trying to set it up (system delay problems) and difficulty transferring my data which they failed to complete, so I lost half of my data. A little over a year later and that phone suddenly goes black, and overheats, but won't restart or charge. Now they are sending me another phone but they should be letting me pick out the phone of my choice from within the store, instead of sending me a turned in, refurbished, or reconditioned phone. I still have original cell phones from 2000, from several other carriers that aren't broken just outdated. My second issue maybe an administrative issue. In 2016 I was convinced to leave my provider (Sprint Monthly Plan, with my own phone), along with my In-Laws (Verizon), and daughter (new), to join T-mobiles family plan with my wife (Virgin), her brother (T-mobile) and his son (T-mobile). The sales pitch was we would save money, get updated phones, and other perks. So there's 7 of us on this plan. What no one told us that if any of us are late, they disconnect everyone's service, then charges a $20 reconnection fee for each line or individual, $140. So we've accumulated a sharecroppers indebtedness of reconnect penalties, which we didn't realize initially because the service would be restored for the monthly minimum, but the debt remained. Once each occurrence $140 extra would accumulate to the bill. Trying to coordinate everyone to know and be instinct with their potion of the bill payment is ridiculous, which I told a representative while trying to understand and resolve the bill. Yet I couldn't because only my wife and her brother were administrators to the account. Everyone wants to leave T-moble but feels trapped or locked in because of the outstanding penalties. I've never been involved in system like this, I've had Sprint, T-mobile Monthly, Straight Talk, & Sprint Monthly. My wife says she's tried to negotiate with them, and threaten to leave but they've refused. It's a share cropping system that locks users in so they can't leave without resolving the debt! I forgot to mention that my In-Laws phones are going bad also! We all had the insurance replacement plans which adds $6-$12 per month per phone to the plan. I never had nor needed an insurance plan with my previous plans! read more

Before I rated, I really debated on how many stars because the guy Miguel working there reminded me of myself when I worked in food service. I would go the extra mile for my customer and just be polite. It's so simple. And he was so kind and professional. Why it's 3 stars is because when I walked in the two women that were on the floor just stared at me. No greeting no how are you, just literally stared at me. I noticed myself doing their job by asking them how they are and what I need. When I told them I needed a new phone they just said okay. In my head for how unpleasant and it really seemed they didn't want my money? Super odd. I felt so uncomfortable and then Miguel came out and helped me. Why is it so hard for people to be polite. Thank you Miguel you are awesome!!! read more

Best experience in a cell phone store ever! Fast and friendly salesperson named Paul! Im giving this store a 4/5 only because I came in earlier this week and encountered a jerky dude that fed me half false half truthful information... Stay away from the greasy long haired salesperson. If it wasn't for him, it would be a 5/5 read more

All of their sale associates are incompetent especially the manager Theresa. Do NOT go to this store. None of the associates can provide the same or even similar details on any given promotion. They go back on their word and tell you something different the next day. Clearly they are not trained and do not know their products. read more

I've been to this store several times over several years. I always get great service. Scotty is most knowledgeable, great cs skills and a real professional. One of the reasons I've been a T-Mobile customer for many years. read more

The salesguy was a jerk. Something about this strip mall... all the cell phone salespeople are jerks. Maybe it's only that jerks get into mobile phone sales. Whatever. This guy was a jerk, and deserves a bad review. Not going to that location again, that's for sure. read more