Leo was my salesperson. He was really nice and helped my find the right phone for me since my S22…read moreGalaxy finally broke. Leo made sure I got the best deal and made sure I got credits for my purchase since I've been a long time Verizon customer. He was knowledgeable about the products and his customer service exceeded. This location can get busy so make an appointment if you can.

Alex was he's so kind, patient and super helpful. He can communicate with my mom in Spanish so she…read morecan also understand the process of getting a new phone and line opened up. It was a stress free experience and I will continue to go back !

This was my third visit and every single time has been an exceptional experience, always greeted…read morekindly by Odei and Karim, who are super nice and very professional, I love this store, and will be back. They did a fantastic job with both of my devices. Thank you so much

My brother and I did some research by reading reviews on Metro By T-Mobile retail stores. We were…read moredissatisfied with the ones we had visited. The owner/ manager was in store to answer our questions and assist us. I have to say he is a most pleasant, courteous and competent gentleman. We accomplished what we came to do. If you want great service, look no further!!!!!

The people there are very nice and they have great service…read more My phone literally looked like that it fell off a cliff, but not only that they fixed it right in front of me and gave it back as if it came out of the box

I'll use the usual bad review line, "if I could give it 0 stars, I would." To keep it short, Steer…read moreclear of "Oh crap, I cracked". WORST phone repair shop EVER!!! Was told my screen would be replaced within 1 business day - I returned two days later only to be told my phone was not yet ready. Payed ahead of time for a new manufacturer ordered screen and was scammed with a refurbished, after market dupe. After bringing this to the owners attention, I was basically told there is nothing I am able to do. Don't waste your time or money. Screen cracked an hour later and I am out $135 dollars.

BLU The retail store manager at METRO by TMobile was incredible!!! my sister's phone was not…read moreworking correctly and BLU helped us through the process of getting a new phone. BLU was very professional and fun. We actually enjoyed our time spent in the store. BLU is an amazing person and a big asset to this company as an employee.

Amazing service. Variety of phones and accessories is very good. They have great service in…read moreEnglish and Spanish. They are prompt and professional and treat everyone I've seen come in with a smile and by their first name. They are COVID-19 prepared and very helpful. My dads been coming here for years and they are excellent.

I went into this UBreakiFix store for the first time to get an estimate on my cell phone for a…read morefaulty plug port. They have a small waiting area and several phone cases for sale. Met with the sole employee, Amanda, who was super nice. She noticed the faulty port on my phone and then provided me with a part repair cost of $109.00, which is cheaper but almost the cost of a new phone through insurance.

We took my daughter's phone for a data extraction because the screen was glitching and couldn't…read moreaccess data that wasn't backed into the cloud. Left the phone there for 4 hours and when we returned the rep said that when he was doing the data extraction the phone "restarted itself and restored itself to factory settings" and all data was wiped out and lost. He had put a temp replacement screen to show us it was glitching and not staying on for more than 1 minute. He gave us a brochure to ship out the phone to a company they are affiliated with in California which supposedly specially in tough cases. The company quoted $700 to $3,900 range for the service. We went to another place around the corner on Shenandoah Plaza and they said all the phone needed was a new screen. We paid $40 for a new screen and the phone worked as new. Sadly all the data and years of pictures are lost. The rep couldn't even own up to messing up and made it seem like it was a bigger issue that a simple screen replacement. He was also condescending and rude. If we hadn't gone to another place we would've ended up having to buy a new phone. Do not trust this place with your phone unless it is a basic simplistic repair. Even better, don't risk getting incorrect diagnosis and loose your memories or have to buy a new phone. Go less than a mile away to Shenandoah Plaza.