Company has been re-defining the industry for the better over the past couple years. Great services at great rates. All about it! Have had prior unpleasant experiences at this particular store years ago (even left them a "glowing" 2 star review here!), but went in this weekend and had the best customer service experience I've ever had at a cell phone place. The idea of spending almost 2 hours of a Sunday afternoon there certainly isn't appealing; but I was switching to my own plan from my dads, and bringing my GF over from Verizon and upgrading her phone so it's gonna take some time. All credit to Adam for making this process as smooth and efficient as imaginable. He was very informed, patient, funny, and understanding. read more

After a dozen years with T-Mobile I switched to another carrier. Went to this store on an Oct weekday after 1 pm and had to wait 45 minutes for someone to look at my t-mobile phone. They said try buying a new battery however they didn't sell the batteries. I found another old T-Mobile phone in the closet recently and called the store to see if they could wipe any data and recycle the phone/accessories. We have speakerphone, however after 26 minutes on hold I hung up. (Will try again early on a weekday before I waste any gas going there. Car Txxx is definitely a better place to go! read more

Thank you, Aaron!! Aaron helped me with my phone problem and was genuinely kind and interested in finding out what needed to be done. There were a lot of employees there today, and I wonder if this store is trying to better itself. Good job! read more

Had gone in in multiple times very frustrating to solve phone issue. Finally today I spoke with Jessica she was very helpful and knew here stuff, not to mention cute to! Thanks so much! I appreciate her help read more

Worse customer service I have ever experienced for a retail store. The Manger blew me off while blasting music and drowning me out while asking me if I need help but wouldn't listen. The sales associate telling if I didn't want his help I could elsewhere. Never have I been spoken down to like this. This was the closest location for me at the time but I drove to factoria and my problem was fixed in a few mins with respect and service with each smile. If you're able to go to another location. Just do it. read more

My wife and I came in to buy updated phones and Yoshi took the time to show us phones that were great, yet right within our budget, he also took the time to answer all of our questions. As a T-Mobile customer for over a decade, I've always had the best service from the Issaquah store. read more

What a great experience. I went in on friday the guy working there named Jake was super helpful. I was looking to upgrade my phone and make sure my plan is still the best for me. He was very nice and helpful. He took the time to explain all the different models and didnt try to sell me anything, more just teach me about them and see what I needed. He also went over all the different plans they offered and what was best. Needless to say I left the store very confident that I really like the services that Jake and T mobile provide. Ill be back to see him for sure! read more

Alert all t mobile customers, me and my wife. Have Been customers for over ten years, in the past 1 year and a half. Me and my wife have gone in this location twice for a phone upgrade. And each time, they were running a in store promo. First time was a $250 dollar accessories promo just pay the taxes. So we were like yes, then come to find out after we paid the taxes. And on our next bill, we were being charged for them. So we went back in, and said what the heck. After much debate they finally took them off, the second time was February of this year. We went in to just upgrade my wife's phone, and the girl brea. Said they were running promos again,$250 in accessories and if you upgrade two iPhones you get one I watch for free and the second one half off. And a free tablet, there was a girl from corporate that was there that approved everything and we asked Bree are you sure we won't be charged for this as we paid all taxes on everything. And she yes I will make sure, your not charged on your bill. And what happens now I'm charged for over 1,200 dollars worth of stuff. That I would of never got, I called T-Mobile center they don't know promos the stores are running. I have to go back to the store where I got the stuff I'm traveling and will be for the rest of the year. Which I can not get back there, so I called the store talked with the manager Jessica. She tells me they didn't run that promo and she can take a $100 dollars off. Wow that's it, t mobile is a rip off and scamming people anytime they run a promo check you bill you are being charged for them. I'm getting a hold of the attorney general, and the better business bureau. As this is false advertising, buyers beware. read more

I called this store to get a new phone after T-Mobile was updating their towers making my current phone obsolete. Telling me they had the phone in stock, I made the drive, to find they made an error in understanding what I was looking for. Frustrated in taking the time to call and drive I asked they find another store that did have my request. They don't have a way to check inventory of other stores nor did they want to help by calling. Customer service is poor and reps are lazy. read more

I signed up for a new phone last week...even though it took A long time, the customer service rep was nice and helpful. This week, I found out there was a promotion for an iPhone trade-in. Instead of the $127 they offered me last week, it is now $300 trade-in value. I'm disappointed because even though the customer service reps don't know about promotions beforehand, I think they should honor the new promotion for me...since it's within a week! This is losing out on $170!! I called this location to ask about this, and the customer service rep (Michelle) sounded super impatient and annoyed with me! She said there was nothing they could do and was very condescending. She said she was one of the managers, implying that if she couldn't do anything, nobody could. It's one thing not to be able to honor a new promotion for a new customer, but there's no need to sound condescending and impatient! read more

this place was really cool. it had a large 9-12 flat screen video wall behind a set of registers. they had cool little computer stations with snazzy keyboards. they also had little p2p stations for you to hang out n play while you waited to be serviced. their selection and accessories were lacking but everyone had a smile. the system was down so it took a while to get anything purchased using plastic. read more

Toshi is awesome! I had overage charges with my first bill and he sorted it out and made sure I was reimbursed!!! Thanks for the awesome customer service at T-mobile Issaquah!! read more

Recently bought a windows phone and have had multiple problems with it, mostly connectivity issues with my bluetooth radio. Went back several times to get it fixed but was told the on the last trip in the only way they could test wether it was really the phone was for me to buy another bluetooth accessory and test it myself...What? I went instead to the store where I bought the radio and they graciously tested it, finding that it was indeed the phone. Went back to the store and asked them to replace this phone with an android with similar features, at no cost to me. Then came the barrage of BS about what they could do...we'll replace that phone, but you will need to pay a $5 shipping fee...What? Then in 3 more months I could trade it in and get something else, and pay more $. The idea that I was a customer apparently didn't enter into the mind of the store mgr. I gave him an opportunity to correct a bad situation and they punted... The case I bought with this phone has a magnetic flap on the side. After 2.5 months that failed. They refused to replace it or even offer another solution. The folks in this store must be trained to simply close sales...anything else is out of reach for their abilities or ambitions to consider taking care of clients needs. I have liked tmobile service overall, but if you have technical issues, this store is worthless for any support...seems like of you're going to spend 5-600$ on a phone they should have some support, or at least a number to call for help. None of that was offered. Bottom line, if you're techy and figure everything out for yourself, then these guys are ok. If you need occasional help...good luck with that. read more

Had an issue with a phone that was a couple of years old, went in to see if they could help out. David greeted me immediately and began to work at getting my problem solved. Everything worked out great in the end. I really wanted to write this review because I felt like David, and his supervisor, went beyond what they needed to do in order to help me out. I really felt like it was a long shot for them to help me with a phone that is a few years old. I am a long time customer of T-mobile and this experience really made me happy, thanks! read more

Awesome experience! I was there this afternoon to upgrade a phone and Audrey made the upgrade seamless and very enjoyable. Audrey is amazing!!! She is extremely helpful, informative, and super friendly. She will go out of her way to find the correct answers to convey to her customers. She takes care of her customers and is actually genuine. It's rare to encounter such a wonderful employee so I had to write this review as I'm thoroughly impressed. Thanks T-mobile for hiring such a great person! read more

2013 Run don't walk from this store. They told me in January that my contract was not up for another month so I could not take advantage of the sale. We waited the month and went back twice only to learn they were out of stock on the phone we wanted and that they no longer give out free phones. We had been with T-Mobile for 17 years and they kicked us to the curb in less then 2 months. We went to Best Buy and got everything we needed including a free 4G phone for me and a new carrier. We paid our last bill (on time) only to learn Saturday T-Mobile had sent us another bill for over $600 dollars and $121 of that was a monthly fee for keeping our old phone number!!! I called T-Mobiles customer service only to be told to go the Retail Store and have them reverse the charges. The Retail store said they can't do that. It was them that had caused the problem by giving me miss information and what's so very odd about all this is when they kicked us to the curb I called the Manager and told him how poorly we were treated and his response....can't be true his guys and great!! I think all their best people ran out when T-Mobil went through that take over scare and now we are left with bad left overs and I'm stuck with a $600 plus bill. What a rip off - stay away from them or you'll end up with a unfounded bill you can't pay and lie's up the ying yang to keep you cold at night =( read more

After being with Verizon for 10+ years we switched to T-mobile because it was cheaper and with no contract. I first called and talked to Lexi on the phone at the Issaquah store and she was so helpful and patient and answered ALL my questions. After visiting her in-person, the whole store was friendly and great service from all employees. I would recommend this store in a heartbeat to anyone that has lots of questions and who wants to feel valued as a customer! Lexi was great and I would recommend anyone to her! read more

After reading the negative reviews on his store, I almost didn't go in. But I'm really glad I did. They helped me with no wait and provided quality service and took care of all my questions and concerns. Great job! read more

Nice store physically but they are not very attentive. Stood for 5 minutes before being approached by someone with a clipboard. Wanted to upgrade my wife to a 6+. He put me on the list and said "you're next". 10 minutes later they had a lady rocked back on the phone, a guy taking out the trash and a guy doing nothing behind the counter. I left. read more

This store rocks. They are nice, helpful, funny and borderline brilliant. Audrey and Hamed are great employees who seem to really care for their customers. I definitely recommend you see one of them! Keep up the good work over there Tmobile! read more

This place is full of idiots, at least those we have dealt with. We added a new plan for one of our kids, free line essentially, and TMobile keeps charging us every month. The Customer service line advises that we "go into" the store to have it corrected, which we did twice and still we get charged. We dont know if its a bait and switch or the staff at this store really dont know what they are doing, which is a big concern when one normally relies on the 'experts' for such issues. The only reason why we are still customers is because we are under contract and we have good friends in the corporate level. Otherwise, better to rely on other stores or other companies who may have better service, though not Cingular. read more