12/22 UPDATE: while the Business Care Team responded right away and said they would do a refund…read morewhen I wrote my initial review, I have yet to receive the check in the mail. I will further update then. ****** VERY DECEITFUL. MAKE SURE YOU SEE LINE ITEM DETAILS FOR CHARGES. BAIT & SWITCH!!!! We came to this location and got 2 phones - 1 to add a line and one to trade in. Josh said there was a promotion where we got charger, case and screen saver at no charge and we would be charged taxes on two phones for about $400. When I got the charge in my credit card it was $537! Both my BF and I heard the same thing for the free promotion. There was no itemized receipt in my Verizon App and was told by Verizon on the phone I had to go back to the store since it was a 3rd Party retailer. The second screw up was my third phone. I was told I didn't have to trade in my phone when we went back to pick it up. Also told the free promotion for the trio of accessories no longer available. When I called Verizon I was told I had to turn my phone in and had to go to the store for my itemized receipt. Austin - store manager said he needed to train his folks who were fairly new and they had to over disclose. I suggested they show the itemized charges to the customer. His solution was that we return all accessories for a refund but I had already given my son his phone & accessories and he lives far away. Austin also admitted that their execs pushed for sales. I will definitely not be back. But BEWARE if you do go in and ask them to itemize everything.

- strange display of phones with stickers and no software -…read more We wanted to check out the Samsung fold, but theirs has a weird sticker on top instead of a screen protector, and it felt more like a toy than a toy. We didn't ask for anyone and we were just gonna leave, but a staff came over and asked if there's anything we need help with, so I asked him if they have an actual model of the phone that we can check it out, then he said it is the actual model. I then explained there is nothing or no software in there, then he said they can't afford blah blah blah (I lost interest listening to him at this point), so that was it. It is strange to display a phone with a strange sticker on the screen which doesn't resemble the real phone.. and you gotta check out the buttons and everything before purchase, not sure why displaying a toy would do any good...

Max is the best. New iPhone and iPad - seamless upgrade…read more OMG, this has to be 85 characters - ok, Max was patient with all of my questions. I am going back this week to turn my old devices in and ask a few additional questions.

It looks like the store renovation is done now. Last time I came here, the store was under…read moreconstruction and operating out of a very small limited space near the entrance. I did not realize this location was one of their "Experience" stores. They stock free merch items exclusive for Experience Stores here. I picked up the mini football yesterday. I have been using this location for 3 or 4 different phones I replaced/upgraded in the past 5 years or so. The wait can be pretty long depending on the day/time. Service is usually decent. It really depends on which associate you get the day you go in. Parking is fairly convenient here. The store is very clean too. Their inventory had been pretty decent (at least when I visited, they had what I was looking for).

I am 26 years old and this is the first review i have ever written for a store because oh my…read morefucking god. at&t is awful already as everyone knows, but the people who work at this store are the most deceitful, dishonest, and unintelligent people ever. i was sold a phone and told it was a free upgrade and i could keep my old phone. first bill comes and i find out that they are requiring a trade in?? and that i pay for the new phone ?? long story short i go in the store and get on a call with at&t customer service supervisor who talks to the employee who sold me the phone under false premises and says that he must honor the offer and tells him how and he and the manager refuse to do it. just absolutely infuriating. do not go here and do not believe anything they say to you.

How do you screw up customer service when you sell phones and customers just want to walk in having…read morealready made up their minds to buy a new phone. You talk to this store and get mocked by the rep about having a phone that is cracked because being clumsy is funny? I ask to get the new iPhone 15 with a case that has the built in battery to get some snarky comment about if I'm dropping my phone I should get apple care too? No.

To be clear, this is not a review of the company as a whole. This review is specific to Jocelyne at…read morecorporate headquarters. After some difficulties I encountered at one of the stores and with general customer service with billing, she smoothed out all my issues and treated me with respect, courtesy and patience. Furthermore, she went above and beyond what I expected, making me feel valued. As you can see from other reviews, it's the employee who can make or break a customer's opinion of a company. If more were like Jocelyne, T-Mobile would have a lot more positive reviews. (I am not giving her last name out of respect for her privacy.)

Do not waste your time and business with TMOBILE Business. Worst experience. No one does their job…read moreeven after countless calls and talking to many representatives of what needs to be done. They just want your money and will not listen to you.

Random Xfinity equipment showed up at my address that I hadn't ordered. I tried resolving it over…read morethe phone but never received a clear resolution so I opted to come into the store. I was greeted upon entering who put my information into the system and told me I was in queue. It was New Year's Eve so I thought it wouldn't be busy, and I was wrong. A couple other dozen people had the same thought. I would highly recommend making an appointment because people with appointments received priority in the queue. The lady who checked me in would clearly say, "[Insert last name] is ready for their appointment" versus "[Insert last name]?" - I imagine this was partly to let all the rest of us know the person was jumping the queue. I sat there playing on my phone for twenty minutes before being seen. You never know what the person in front of you needs - could be dropping off equipment or could be asking every conceivable question about phones and cell phone plans. Be prepared to wait! The gentleman who helped me was super nice and apologetic. I told him of my weird interactions of late with the call center and he was able to correct it. He even found an erroneous low dollar recurring charge I noticed but thought was something else and removed it. I also appreciated he gave me the resources to handle if a phone center employee gets creepy again. After I was able to talk to the rep I was only there for another ten minutes and off I went!

Good service. Get internet cable home security cell phone all one stop shop. They don't rip you off…read morelike Verizon. I got 4 services for $350. That was Verizon's bill just for phones.

Not good service today from the curly blonde haired girl with glasses. Condescending and difficult…read more If you don't like your job, or the people that come in, maybe you shouldn't "help" here.

It was the end of summer's first heat wave and nearing the noon hour. Attempting to miss the lunch…read morecrowd I hopped on the scooter and headed south to a deli spot I had spotted West of Rainier beach high school. As I pulled up I noticed that it doubled as a used car lot, good to know if my ride should be jacked while I ordered. Much like my adventure at the Nhuy cafe I entered the Rainier Beach Deli and café to find men playing computer games, chain smoking and some just staring off in to space. This deli featured a nice lively poker game and a fish tank so filled with algae that the fish past in and out of the scene like ghosts. The wall was adorned with a nice picture menu of the many sandwiches to choose from. They must of recently gone through a pricing overhaul, $2.50 was scratched of each sandwich and big red 3 written next to it, damn inflation. I ordered the meatball sandwich, and was warmly greeted with a blank expression from the girl behind the counter. I thought holding up four fingers might help, this time I got a blank expression with a tilt of the head, progress. I finally just pointed to the picture and we were on our way. The microwave and toaster were swift and hot; I can only pray the refrigerator works as well. I sat on my scooter eating my sandwich and looked over the used cars for sale. From the poker table came a round of applause as cigarette smoke came billowing out of the barred window. The bread was good, the jalapenos nice and spicy to make up for any real flavor in the meatballs. I figure it tastier and a better value than Subway, you have about the same chance of mild food poisoning. If you are looking to trade in your stolen car and get a quick sandwich at the same time, I can't think of a better place.

If I could give CL a ZERO I would. Worst customer service ever and no way to contact the CEO by…read moreemail. Call centers are in India and the Philippines where they read from a script and just reschedule over and over. I'm on my 8th reschedule and have no faith they will actually come to repair the line. I have filed a complaint with the Utilities Commission and suggest you do likewise so the state will realize what a scam Century Link really is. CL says you must be home from 8am-5pm for the repair or they'll charge you $99, but they don't compensate for standing you up! Avoid Century Link at all costs.

CL has isolated itself from its customers by making it extremely difficult to reach a real person…read more There is a great lack in communication about when or if someone will show up for service and if the work doesn't get completed, assurances are made that are not fulfilled.