I didn't have a long interaction here. I just came in to turn in a router after I got an upgraded…read moreone. Service was friendly and it wasn't crowded (which hasn't been the case in some Spectrum locations I've gone to). It's also very close to the Court Square subway station and right near the exit to go to Trader Joe's over there so I also like that aspect. This would probably be my go to location for Spectrum matters.

Stopped in to trade in an old modem for a new one. The staff is friendly and helpful.read more

This place has really improved since the last time I visited. Even before, they were always…read morereliable and knowledgeable, but now everything feels even better. The space is incredibly organized and clean, with clear labeling that makes it easy to find what you need without asking questions. Their service is outstanding, and I especially appreciate that they can print directly from emails you send them--it's such a convenient touch.

I brought in a simple landscape document and they still managed to bind it on the completely wrong…read moreside. The man working there was rude, uninterested, and acted like fixing his own mistake was too much to ask. And for work this shitty, they still overcharge like crazy When I said I wouldn't be coming back, he just said "okay" like losing a customer meant nothing. The audacity of calling this place "Five Star Printing" is honestly laughable. This was one of the most careless and unprofessional experiences I've ever had. I wouldn't recommend it to anyone. Do yourself a favor and DO NOT EVER GO HERE

The service and products are terrible and overpriced! I bought a few iPhone chargers and wireless…read moreheadphones.. one of the charger cables died instantly. I went back to the store and he told me that I "bent" it.. refusing to help in any way. A bunch of animals that should not have the right to be in business on American soil. Do not go here.

Great customer service, replaced my screen quickly and gave a 90 day warranty. I had to bring it…read moreback because of a scrolling issue and even though the issue wasn't happening while I was in the store they replaced the screen again at no cost. Highly recommended.

It's been over 10 years since I and my family went to this store because they are always kind and…read morehelpful. Also when I have a problem, such as a cell phone or Verizon plan, if I go to the store or call, it's always nice to do there best to help me very kindly.

I've been an existing Verizon Wireless customer for years and had recently bought an unlocked phone…read moreonline cheaper than it would have been to buy it through Verizon. I needed a SIM card for the phone, something the Verizon store in Bayside had given me for free in the past. This store in Little Neck had recently opened up and was much closer so I decided to give this place a try. Not only did they charge me $20 plus tax for the card after I had proven to them that I was a long-time customer, but they had no respect for my phone. The guy who helped me demanded that he take the phone in order to check the IMEI number on it. This is another reason I don't buy my phones from Verizon anymore because I don't like the way they treat my devices. He dropped my phone on the desk several times and used his fingernail on the screen to make touch movements, almost scratching it in the process. I will never be coming back here again.

So I'm going to have to change my review here from a positive to a negative. I was shopping around…read moreto fix the screen on my iPhone 11 and I was quoted prices in the $300 range but this business offered to do it for $135. So I took the phone in and had the screen replaced and everything was good for about three weeks or so. After that the screen became on responsive and when that happened I immediately understood. These people will replace your screen and it will work for a small amount of time but ultimately it will stop working ,and when it does , I would imagine that they will not take accountability for it so I'm not even going to bring the device back to them. I would imagine that if I did bring the device back this would be the two possible scenarios: 1 - It's your fault because it's been three weeks 2 - We just don't know what the problem can be and there can be many reasons so we will hold your phone and try to figure it out but of course we won't figure it out and will not accept accountability. If you have an expensive device and you need a screen replacement you'll have to fork out the money to pay for the right equipment otherwise you shouldn't bother. If you have a high-end device don't take it here to be repaired because the repairs will not last long as they use subpar replacement parts that don't last very long. Go to Apple or a reputable third-party repair.

My dad use to come here for years whenever we had a computer issue so now that mine was out of…read morecommission I figured I'd give it a try for myself. I needed the video card on my Mac replaced because it was going and once it did my Mac wouldn't load past the intro Apple logo. After dropping it off I got a phone call a few days later saying what needed to be done (confirming my suspicions) and I agreed to the terms. I was issued a reciept with my name, date, type of computer, etc. Then I never heard from them again. I found it odd that they never called me back to pick up my laptop. This happened the previous time I used them also. I always had to call them to see if my item was ready for me to pick it up. I can only guesstimate as to how long a fix will take. It could be two days or it could be two weeks. I don't know if they have to special order some part from Apple or whatever. Just wish they called me to tell me my item was fixed. Nevertheless their services are cheap, fast and reliable. Their customer service is on point and very friendly. All i'm saying is call a brotha back, don't leave me hangin'. ..they also get props for liking my Wu-tang shirt.

The older man is cold and unpleasant (nasty) to deal with. The young man is very nice. I hope the…read moreolder one retires and let's the younger man take over. No way to treat good customers.

Never disappointed me. Excellent quality of service, cordiality, and efficiency. You can depend on…read morethose guys. :-)