Late morning my iPhone quit sending or receiving calls. In tiny letters it said "no SIM card. I…read moredrove to our nearest TMobile store and walked in 3 young men greeted me. Said they could fix. 5 minutes later all is well again No charge They held the exit door open. I have Parkinson's They were polite, efficient and quick. Thank you

SCAM SCAM SCAM...................If you wander in and there are 3 -4 employees standing around…read morewithout customers.......run the ..outta there. I did not. I was coming from comcast on AURORA at the same strip mall wanting to relieve myself of stress fromxfinfity inst4ead I get the RATH of britany, the manager at this LOOKS like t-mobile but isn't, it's wirevissions w/t-mobile logo & shirts. She is forcing things on me although I tried to tell her I'm a digital idiot and would never use this crap. I wanted out and she said TAKE THEM HOME & TRY IT OUT.. It's FREE I asked ??FREE??? how many days do y ou get before it's a pay this amouint? she said youv'e got 20 days. I came back the next day as it was sunday and they werw closedd. Then I noticed it wasn't really tmobile. So monday I brough back the phone and trackers? and I thanked her but not interested . She said...THAT WILL BE $350.00 for re-stocking??? I was lit..I said your getting paid..YOU restock it you never said there was such a charge. Then she yelled at me and screamed..I'll RUIN YOUR CREDIT AND they have the power to do so with only your email and a couple of debt collectors who are taking over this expensaive world of air waves

I love that they're in my neighborhood. My phone service and internet service is now very quality…read more No more broken conversations on my phone and in and outs on my internet service that I used to get with my other provider. The fact that there are just a few blocks away.If I have questions, I can go in and have them give me quality customer. Everyone that I've worked with there has been kind and knowledgeable. It worked well when I ported my phones over from another company. The pricing is reasonable all things considered. I'm happy!

by Gabriel and assisted by Tracy, everything was exceptional! Transferring my mother to my phone…read moreplan was, well, it is dealing with AT&T if that tells you anything.. after a run around with their customer service we finally got her transfer number and all was a go! These things usually just take the time they take, and I know that. But this crew made it fun! Andrew and Hannah were great too! We were all in it together! Thanks T-Mobile!

Often this location seems less busy, or at least they are well staffed and make you feel quickly…read moreassisted. It's a great location with parking in the shared lot outside. Quick and easy when you have a TMobile Tuesday deal!

My wife and I visited this store today. We both have the same model phone and we both were…read moreexperiencing issues with receiving notification sounds intermittently. James helped us and he found that some settings needed to be changed. Our phones are now working the way they are supposed to.

A clean store, empty until we walked in, following two others. Two employees jumped up from their…read moreseats and immediately greeted each of us to help. We were just there to claim our TMobile Tuesday tumbler, but were told all about new things coming out and features, plans, etc. including the newly approved acquisition of Sprint by TMobile. Staff were friendly and eager. The store clean and crisp.

I went to this store earlier with my new iPhone and asked the guy to transfer my things over for…read moreme. He said I can do it on my pHone now and I specially asked if "even if I don't have my stuff backed up on iclouds? No iTunes needs? And he said he yes don't need them. I come home to "set up" my phone and NOTHING transferred. He lied to me......I don't even have a laptop at home to transfer anything. Don't remember the dude's name but he lied and I'm really annoyed at the moment because now I have to go back and have them do it. ANNOYING. Edit: so the new phones do have a phone to phone transfer...I just didn't think that my brand new 11 didn't not have the latest software upgrade. BUT when it transferred over, none of the apps or messages came over, only the pictures did.

I like to mobile but beware I have zero to one bar 99% of the time…read more I can't do a thing on my phone most of the time. I have an iphone -11. no coverage at my in city home.

we signed up with. t mobile february 2024 our plan we…read moresigned up for was 2 free phones & 2 free screen protectors. our first billing cycle our plan was changed by someone at tmobile !! they changed our plan. we dont recive a paper statenent,so my partner assumed due to his disability that the monthly bill was inflated due to misc. fees like taxes and other hidden fees. i recently called t mobile because my phone they sent me was refurbished junk that didnt work ftom the minute i recieved it from the first warranty claim. had we known that we were now being charged $10 per phone each month we would have asked for a difgerent phone! come to find out today tmobile signed on our behalf a 2 year contract february they are forcing us to honor, yet they refuse to provide any proof that we signed for either physically or verbaly the col i consider that fraud! shame on you tmobile for taking advantage of a person on who has a disabilty and extorting 24 months payments on 2 lines totaling $480. when we signed up for a plan that gave us 2 free phones 2 free screen protectors and 4 lines! im going to file a complaint with the fcc if tmobile does not credit our account for $480 the amount weve been over charged for phones that were supposed to be free, and see if they can force tmobile to honor what we was quoted, and force them to provide a copt of the contract they claim we changed pur plan to only 1 month after we signed up for thrvice am hopeful the fcc will look into our bill and see what they can do to demand a copy of the contract that was agreed to by us initially and a copy of the fradulant contract they began charging us for 1 month after we signed up for plan that included 4 lines 2 free phones w screen protectors, and unlimited everything. never did we agree to pay an extra $20 per month for phones that were supposed to be free. im also going to contact the agency that handles americans with disabilities the ada, and file a complaint for taking advantage of my partners disabilities for a couple bucks!! shame on you tmobil !

I was dealing with an issue and I needed a human professional -- I found the best possible one at…read moremy local TMobile Store in Northgate. I've been with Tmobile for 8 1/2 years and have a business account with them. It's a very small business so every dollar matters and I was dealing with an issue that could impact my bill for two cycles. Store manager Josh Gaffney stepped up immediately with gracious professionalism neutralize my frustration very quickly and made it clear that solutions would be forthcoming. I watched as he coached a team member through the steps of how to handle a situation like mine and he was a very clear, methodical thoughtful mentor Sharing system sensitive insight with the staff member as well as technical wisdom. I learned from observing him. Sometimes these things can take a very long time, because of Josh's assistance the whole issue took less than half an hour. There was a follow up step necessary and he indicated he would make sure to until completion if I needed to return to the store. I appreciate it professional as well as his knowledge and felt respected and seen in the wake of what would otherwise have been a frustrating and time-consuming issue. Many thanks for having a leader like him at the helm of a busy local store to demonstrate exemplary customer service.

I had a very disappointing and stressful experience with T-Mobile, specifically at the Northgate…read moreMall location (Store #8934) on April 19 around 2 PM. My family visited the store twice. On the first day, we spent about 4 hours setting up service. We were told that for two lines plus a promotional extra line, the total monthly cost would be around $145, and with my husband's Boeing employee discount (15%), it would be about $119. Based on this information, we decided to switch 3 lines from AT&T (where we were paying about $136/month) to T-Mobile, especially because we were told their international travel plan was good. However, after going home and calling to confirm our travel plan right before our trip, we discovered our actual bill was $171, with no discount applied. We felt misled. Because we were about to leave the country, we rushed back to the store to fix the issue and add an international plan. The store wasn't busy, and the manager on duty, José (who refused to provide his last name), was extremely unhelpful and unprofessional. I politely explained that we were in a rush to catch an international flight and urgently needed help fixing our phone plan. Since we had already waited 4 hours the day before and needed all family members present, I asked if he could at least start assisting us while we waited for our son to arrive. He simply said "no," with a hostile attitude, and told us to go to another store--even after seeing how anxious and stressed we were. He showed no willingness to help in a time-sensitive situation. We were left without support and had to go back to AT&T, where we waited another 4 hours to restore our previous service. This entire situation cost us many hours, unnecessary stress, and disrupted our travel plans. This experience was unacceptable. The lack of transparency in pricing and the poor customer service--especially from a manager--were shocking. We will not return to T-Mobile after this experience. If I could, I'd give 0 stars for this person.

Service before and after sales at this Ballard location are totally opposite. If you are looking…read morefor post sales care or ask a question, you will NOT get it from this location. If you get Stephen, leave!! He is the most terrible salesperson we ever seen. Very rude, he will also try to embarass you in front of other customer, especially if you are BIPOC. We will complain with the headquarter and take it all the way. This is so disrespectful.

I had a really fantastic experience. Which telecommunications always stress me out, Jahine and Uji…read morewere both super helpful and made adding a line from Verizon to sprint/t mobile, etc just really easy and nice.

Sadly, my laptop wasn't able to be fixed due to a GPU failure, but these guys went above and beyond…read moreto try various diagnoses, and true to their word, didn't even charge me for their work since they couldn't repair things. Their quote for data recovery was also quite reasonable, even though I didn't end up needing it. I'll definitely be taking any devices that need help here from now on. Bonus tip: If you're waiting on a repair on a nice day, Gas Works park is literally a few blocks away!

PHENOMENAL!!! Saved the day!! Highly recommend!!! Was in a tight jam and a hour later had a working…read morephone. Reasonable prices and empathetic humans behind the counter. Will always come back!!

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!